Information about Jenkins Gym
Opening hours
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Our comment from FitFit New Zealand about Jenkins Gym:
Welcome to Jenkins Gym, a top-rated fitness center located in Lower Hutt, New Zealand! At Jenkins Gym, we pride ourselves on creating a welcoming and supportive environment where everyone can achieve their fitness goals.
Here are some highlights from our members:
- Friendly and helpful staff who greet you with a smile every time you visit.
- A wide range of classes available to suit all fitness levels.
- Well-maintained equipment and clean facilities to ensure a great workout experience.
- Flexible membership options that cater to different needs, including affordable rates.
- A supportive community atmosphere where everyone feels at home.
- Childcare services available for parents who want to work out while their children are cared for.
Despite some mixed feedback regarding customer service experiences, we are committed to improving and maintaining high standards. A few members have mentioned concerns about staff behavior and billing practices, which we are actively addressing to enhance our services.
Overall, Jenkins Gym is considered one of the best gyms in Lower Hutt, offering excellent fitness opportunities in a friendly and inclusive environment. We invite you to visit us and see what makes us a great choice for your fitness journey!
Jenkins Gym: Opinions
Fantastic experience: Friendly staff, awesome facilities
Fantastic experience: The best gym I’ve ever been a member of! Everyone is super friendly and helpful. Members and staff are all motivated to create a positive and supportive environment for everyone to get fit and healthy. Love the diverse classes, there’s something for everyone to try at any fitness level. The environment is super welcoming and motivating. And the gym is well equipped with everything you need for a good workout.
Fantastic experience: Renee h and ange are bloody awesome
Fantastic experience: Great staff here at Jenkins, always greeted with a smile and a bit of good chat by the whole team, regardless of who’s on!
Thank you so much for your kind words! We're thrilled to hear that you enjoy the friendly atmosphere and welcoming smiles from our team at Jenkins Gym. Your feedback means a lot to us, and we're committed to making every visit enjoyable for our members. See you soon!
Negative experience: Rude staff, would not recommend.
Fantastic experience: A great little gym, with some of the original hammer strength line of equipment plus other old school goodies.. Friendly members and staff.. I always have a fantastic workout here ☺️
Negative experience: Terrible customer service. Took over a week to resolve an issue I was having. Then I got told that they will just cancel my membership. All due to false accusations made on me. Definitely would not recommend.
Negative experience: Dirty toilets, syringe on the floor. Staff are rude and smell of alcahol, deff not a good look.
Dear Star Cloud, Thank you for sharing your feedback. At Jenkins Gym, we prioritise the cleanliness of our facilities and the professionalism of our staff. We take your comments very seriously, however, after a investigation, we have not found evidence to support the specifics of your claims, such as the incident with a syringe or staff behaviour as described. We pride ourselves on maintaining high standards of cleanliness and staff conduct. Our gym undergoes regular, comprehensive cleaning, and our staff are chosen for their professionalism and dedication to providing a welcoming environment for all our members. Your review mentions concerns that are very unusual for our gym, and we are keen to understand more so we can address them directly. However, we have not been able to identify any records matching your experience. We encourage you, or anyone with genuine concerns, to reach out to us directly. This will allow us to address and resolve any issues more efficiently. We welcome all feedback as it helps us improve, but we also believe in the importance of accurate and fair representations of our service to the community. If there's any way we can assist you further or if you would like to discuss your experience in more detail, please do not hesitate to contact us directly at [email protected] We look forward to the opportunity to continue serving our community with the high standards they have come to expect from us. Warm regards, Jenkins Gym
Negative experience: Had a friend who has debt collectors on her now because of a contract your business locked her into without her consent , you need to make it right
Negative experience: Arrogant staff ,very unpleasant expwrience. smells bit off in there.
Fantastic experience: Brilliant serviice
Negative experience: Horrible experience with the staff, gave me incorrect details about signing up and now are trying to charge me $1,800 without even signing a form or picking up a gym membership card. This has now been taking to debt corrections and I’m being told to pay. They haven’t responded to any of my emails and when I have called they have not done anything about this.
Dear Preslee, Thank you for voicing your concerns. We have reviewed your account and can confirm that our billing agent has reached out to you on numerous occasions to try and rectify this situation before it escalated. Regarding the incident at the reception this morning, after discussions with our team, it appears the interaction may have been perceived differently. Our staff described the exchange as a heightened discussion, noting that you seemed quite vocal. They felt that perhaps their responses were not entirely acknowledged or heard by you. We recognize that misunderstandings can arise, and interpretations of events can differ. Our primary objective is always to ensure clear communication and understanding.
Fantastic experience: Beat gym in Lower Hutt! Friendly staff, great prices and have a kids crèche it perfect! Totally recommend
Fantastic experience: Best gym out
Negative experience: Poorly maintained. Wifi is not stable. Equipment worn off. In need of a repair and upgrade
Hi NZfan tastic thanks for letting us know about the Wi-Fi not being stable. Can you please let us know which machines needed repair. You can simply let us know at reception on your next visit.
Negative experience: Buyer beware. History of referring clients to debt collectors after they missed an email.
Hi Nick we have had a look into your account and can see that there are many attempts made to contact you via our billing agent debit success and which they had no return phone calls or emails from you.
Negative experience: Keep an eye on your bank if you have a direct debit with this gym. Money may get stolen from your account.
Thank you for taking the time to leave a review, and we're sorry to hear about your experience with our gym's billing agent.Before receiving your review as you know we looked into the matter and found that our billing agent had incorrectly charged you. We're sorry for any inconvenience this may have caused you. As confirmed by our manager over the phone to you directly we have authorised a refund from the billing agent.
Fantastic experience: Jenkins Gym in Lower Hutt is a fantastic gym with friendly, knowledgeable staff. The gym is clean and well-maintained, and the atmosphere is welcoming and supportive. Overall, Jenkins Gym is a great choice for anyone looking for a high-quality workout experience in the Lower Hutt area.
Fantastic experience: This is only my second gym I have signed up to so I'm no expert, lots of equipment, lots of space and affordable, the changing rooms are always clean and the showers have good pressure, staff are super nice .
Negative experience: Awful. I joined up on a short 6 months contract as I was pregnant. Due to complications I had to move house to be closer to family and therefore couldn't go. So I went about 3 times... they refused to cancel withput an extortionate fee and still charging me. Co tract due to end this month and they also charged me the annual maintenance fee this month knowing my situation and the fact I've not been going, and have not responded to any complaint via email or text. I am due to give birth next week and they choose to take more money off me for a maintenance fee for the gym they know I have not been attending. Disgusting service. And being ignored by the owner is also disgraceful.
Fantastic experience: Best gym I've signed up for. Not trying to bash businesses but from expierence being with Jetts, City Fitness & Configure express (before it closed) Jenkins is definitely my favourite. I consider it homely and doesn't have a snobby atmosphere compared to the other gyms. You can be yourself and not feel awkward when using equipment. Very friendly vibe especially with the regulars I see there. Smiles and just doing their thing. Love the women's changing rooms and the showers are soooo heavenly, my favourite thing to look forward to after a workout with the amazing pressure they have. Thanks team.
Fantastic experience: This gym is amazing it has helped me in different areas of my body in muscle development due to the wide range of different machines. Thank you Jenkins staff and gym now I can hit the goals I've always set out to accomplish because of the awesome atmosphere and choice happy and helpful member's there..it's a from me
Fantastic experience: Awesome place, staff so lovely too which is great for a nervous beginner. So many different machines to use at your own pace. Definitely worth a look at!
Fantastic experience: Very welcoming. Great staff. Nice clean tidy gym. Recommend
Negative experience: Renee is amazing, but have had a horrid experience with one of the other staff members that led to me cancelling. The gym is advertised as child friendly. A friend of mine who takes her 2 kids and was having a rough time getting in the door overheard a staff member saying “that’s a reason to keep your legs shut”. Totally unacceptable and unprofessional.
Hello, First and foremost, we apologise for the negative experience you encountered at our facility. The behavior you described is indeed unacceptable and is not in line with our values and the environment we strive to provide. We appreciate you bringing this to our attention. We want to assure you that we will thoroughly investigate this matter. Such comments are not reflective of the kind of community and respect we promote, and appropriate action will be taken. We're pleased to hear that Renee provided a positive experience, but we understand that the overall situation overshadowed that.
Negative experience: Just came back from trying to sign up for a trial membership as a precursor to a full membership. I left before even getting my name written down due to a the staff member at the counter. I came in with my wife while holding a baby on a car capsule. It started weirdly with the staff member asking for a name and then cutting me off when I thought she meant me and not my wife. My wife then suggested that I go outside to get the pram from our car just outside. The staff member kept saying we can't do that. I guess it would be too much inconvenience for the to have to wait two minutes. We kept trying to say that it'll just take a minute and that my wife can't hold the capsule for extended time due to an injury, which was met with hand waving and a condescending explanation that I can't go to get a pram because she needs to show me around the gym. She then told my wife to go get the pram. My first immediate impression of the place is that they found me and my kid to be an inconvenience and that they do not care about people's injuries. However, maybe I am and the staff member had something much more pressing and urgent to do in the time that it takes some to go to their car and back.
Thank you for taking the time to leave a review on Google about your recent experience. We apologise for the inconvenience and discomfort you felt during your visit. Your feedback is invaluable, and we'll be addressing this issue during our staff training session next week. As you maybe aware there was another gym member present at the time, and we will also be seeking feedback from her to ensure a comprehensive understanding of the situation.
Positive experience: Generally a good gym, well maintained, kept clean and has a friendly atmosphere. Staff are always very friendly and helpful. Good rates. Good number of equipment to member ratio, generally are never having to wait for a turn on equipment. Some gyms get way too many members for the amount of equipment they have and people end up queuing up to have a turn on treadmills, squat rack, dumbbells etc. - that's not a problem at Jenkins. It's one of the very few gyms that offer child care while parents workout and the child minders are very good with kids, though the hours for childcare are limited. They offer diverse range of classes that're free if you're a member. Would be nice if they had air conditioning because it gets very hot during summer and can be uncomfortable to workout in the heat. Overall an excellent gym for the weekly fee charged. Would recommend, especially for those who workout during late evening or early morning when it's not so hot.
Positive experience: Fair price considering the equipment available, however no hack squat, deadlift platforms or fixed landmine end. Friendly staff and atmosphere there. The bad stuff: Machines cap screws are all mostly loose and not very well looked after, 2 of the barbells are bent and poor range of kettlebells in the main area that aren't even labeled. Overall good gym
Positive experience: I don’t know why ppl complain about the cancellation fees etc. Read the papers. Everything is mentioned in there. 10.50/week Some machines would deserve a bit more love. Otherwise nice gym with plenty of weights
Fantastic experience: Great gym great people awesome work outs
Fantastic experience: Staff friendly and helpful
Positive experience: I am not a local guide.
Negative experience: One person taking shirt off to pose in mirrors.. Stroking their own ego
Positive experience: I walked past. This review is reminding me how fat I am. Thanks.
Feel free to reach out so we can help.
Negative experience: Was verbally told that I could cancel at anytime with the $15.90 package. Only to find later that its a $150 fee to cancel.
Fantastic experience: A really awesome gym.
Fantastic experience: Nice quiet humble gym. Great staff an atmosphere.
Fantastic experience: Great Gym! Friendly Staff!
Fantastic experience: Great place to work out, there is no flash stuff , but there is everything you need there to work on as well as free group fitness , also friendly staff
Fantastic experience: Really helpful and friendly staff
Fantastic experience: I really love this place, really friendly and I have good quality and quality of classes
Fantastic experience: Nice and friendly people
Fantastic experience: Great to be able to go on a Sunday pm when its quiet.
Fantastic experience: Great gym, great staff
Fantastic experience: Loved the vibe and you can do your own thing with out feeling that you do not fit.
Positive experience: Really handy location and comfor6and friendly surroundings. Great staff.
Positive experience: My weekly $10 subscription includes classes. I actually only attend yoga (1-3 times week) and that is already a fantastic deal.
Fantastic experience: Great gym. Good equipment. Never have to wait for a squat rack. What more do you need?
Positive experience: Enjoyed this gym, staff always helpful.
Fantastic experience: Friendly team, no ego, good range of options.
Fantastic experience: Reasonable pricing, I recommend the classes they offer! Equipment is kept clean and tidy and good staff
Fantastic experience: Great energized Team!
Fantastic experience: Great gym that offers real value. Full Disclosure I teach yoga there :)
Fantastic experience: I love this gym. Make you feel so part of the place. Xo
Fantastic experience: Good value for money. Great staff
Positive experience: No pretences; just a great place to get fit and healthy.
Fantastic experience: Great relaxed atmosphere
Fantastic experience: Best gym I've been to. The community feel is so motivational and members really do get good results. Classes in particular are world class
Fantastic experience: Friendly staff, decent parking with good access from the main road. Good range of equipment and refreshments.
Fantastic experience: Friendly cheep got every thing there and all shapes and sizes
Fantastic experience: Change your life.
Fantastic experience: Good value for money. Great staff
Fantastic experience: Great place to work out
Negative experience: Go to jetts i did
Positive experience: Good range of equipment. Well kept. Unpretentious.
Positive experience: Great local gym with friendly staff and members
Positive experience: Friendly staff, good value for money, variety of classes. No possers down to earth members pretty relaxed.
Fantastic experience: Staff are friendly, fellow gymmers are empathetic if you want to use the machines, life's good!
Fantastic experience: One of the best gyms I've gone to. Great layout, good number of squat racks and benches plenty of dumbbells. They also have good fitness classes with great instructors
Fantastic experience: The best gym in Lower Hutt! Outstanding Customer service, fantastic group fitness classes, updated and well serviced equipment, this gym certainly provides everything that's required with exceptional quality at a good price
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