CityFitness Queen St

Fantastic experience: The staff here are amazing! The VIPR in the new functional room sold me! I recently made the decision to not quit Cityfitness and the VIPR confirmed my decision was correct! VIPR is very beginner friendly and I don’t know why it’s not available at other gyms! Although just a recommendation to look out for the basic member folks having some Vipr upstairs would be great! I think all members should have access to Vipr! I also think more locations should have Vipr!

Positive experience: Conveniently located in the midst of Queen Street. 24/7 Gym but you really need go often to see for yourself what time suits you according to your workout programme. In terms of timing as it can be really packed throughout the day and evening. You might find some people hogging machines by doing less reps and more time on their phones when people are waiting to use them.

Negative experience: Trun the freaking Fans on...

Negative experience: As someone who has been a CityFitness Queen St member since 2018, from the old location next to Mecca to the current one at 239 Queen St, I have to say I am extremely disappointed with how things are now. I just returned from my holiday and found out that my fav group class, the Ride class, has been completely removed simply because “not enough people attended.” This is very hard to accept. The low attendance was clearly due to scheduling the Ride sessions in the middle of the day. Covid also played a role at the time, but that period is long over. Even now, people who join the midday Ride class often have to leave early because we need to return to work. As someone who works in the CBD, I was willing to sacrifice my lunch break every Tuesday and Friday just to attend this class. It has always been my main source of stress relief and something I truly looked forward to. On top of that, Rochelle is one of the best Ride trainers this branch has ever had, in my opinion the best. Before removing a class that some members genuinely rely on, the gym should at least communicate with its members first, especially long-term Black Card and Premium members. A survey, a discussion, or even early notice would have been basic respect. Cutting an important class without consulting the people who attend it shows a real lack of consideration.

Negative experience: Good gym but may be one of the rudest customer service i have experienced at any sports club

Negative experience: Turn on the air- conditioner! Turn on the air- conditioner! Turn on the air- conditioner! This gym is way too hot all day every day! It's summer time now please Turn on the air- conditioner for your members!! Otherwise I will just have to go some other gym who will turn on the air -conditioner for their paying members!!

Negative experience: Turn on the air- conditioner! Turn on the air- conditioner! Turn on the air- conditioner! This gym is way too hot all day every day! It's summer time now please Turn on the air- conditioner for your members!! Otherwise I will just have to go some other gym who will turn on the air -conditioner for their paying members!!

Fantastic experience: very good

Fantastic experience: Jag tränade på City Fitness under två veckor under en arbetsresa och blev mycket imponerad. Personalen är väldigt flexibel och kreativ när det gäller att hitta en rättvis prisnivå och ett träningsupplägg som passar ens behov. Gymmet är stort och rymligt med ett brett utbud av maskiner – man behöver aldrig vänta eller känna att det är trångt. Dessutom erbjuder de flera gruppklasser som Zumba, Ride, HIIT, Group Blast och Group Power. Ett utmärkt gym för både korta och längre träningsperioder. Högst rekommenderat.

Fantastic experience: I love going to this place to distress from everything in life.

Fantastic experience: Adorei treinar aqui

Positive experience: Honestly good gym, but the leg curl machines are genuinely a hate crime. A pain to adjust, rock hard pads, it's like sticking your legs in a meat grinder. Gym 5/5, leg curl 1/5 for 130 kg max

Fantastic experience: very big gym with plenty of equipment. The staff there is also nice and helpful.

Positive experience: The music is amazing bad and always too loud but besides that it’s ok. Overall, an average gym in terms of cleanliness, equipment quality and availability, group classes and staff.

Fantastic experience: Awesome room for many workout.

Fantastic experience: Queen Street is such a big amazing club. Yoga and Reformer available at this location, group fitness and the gym floor space is great! Staff are friendly too!

Fantastic experience: The reception team are absolutely the best especially Monty and Nanako.

Fantastic experience: Good place

Fantastic experience: Clean gym, friendly staff and top equipments

Fantastic experience: Awesome job on that workout, you're on fire! ️‍♀️

Fantastic experience: Great place to train , right in the heart of the CDB ! Helpful staff and nice facilities to boot.

Fantastic experience: It's a nice gym

Fantastic experience: Really good price and good service

Fantastic experience: Great gym and very spacious! Have started doing the HITT classes which are available at lunch time which is great!

Fantastic experience: All good- just go.staff and place are great.

Negative experience: Salute I forgot to write this earlier. I was harassed and bullied inside this place by a Zumba instructor and her friend. The instructor was clearly jealous of my appearance because one of her admirers was training there. She had her friend approach me, use strange words, and then she touched me inappropriately from behind. Honestly, I was shocked and didn’t know how to react at that moment. Later, I reported it to the police, but they said if I had reported it right away, they could have taken action — too much time had passed. So my advice is: never go there alone. If anyone touches you or even verbally harasses you, call the police immediately. This place has a bad reputation now, and the police are already aware of it. The reception staff are connected with the instructors and some clients. When someone stands up for themselves, they accuse her of harassment and kick her out instead. So please be careful. I truly believe it’s better to go to a more respectful gym — you’ll find the same prices but much better peace of mind and safety. I understand that this gym is modest and I should not expect perfection, especially since I’ve visited many gyms around the world. However, for things to reach the level of legal issues and police involvement — that is something I have never experienced before. Of course, I always support communication with legal authorities, but for this reason, I believe this option requires a lot of thought before deciding to join. They should not be trusted. Merci , [ Lady turki ]

Fantastic experience: got given a tour with my sister poppy. The guy working Ranger was so lovely and funny! He answered all our questions about the gym and made us feel so comfortable. Definitely ask for Ranger if you are signing up!

Fantastic experience: They have it all

Negative experience: I'm a new member and my experience so far is meh. App access, class booking process, internet access to name a few are frustrating and disappointing. Staff that I talked to on a weekend morning needs more training. And, if you're booking for Pilates Reformer, you need to book the minute the booking opens or else you won't get in as spaces are quite limited. Had I known all these, I would've not signed up. Thinking of cancelling as it has been a stressful experience!

Positive experience: Crowded at peak hours but it's alright. A lot of different equipments. I wish there was no joining fee or maybe that the membership had a cheaper alternative. I wish I could pause my membership sometimes. But that's probably not how gyms work

Negative experience: Turn on the air conditioner please! The whole gym was like a qiant oven super hot inside!! After workout on the treadmill I almost fainted!! Why not turn off all the useless boring televisions on the wall and super noisy pointless music as well to save power and turn on the AC?? We paid the membership fees ok! Just turn on the AC please!!!

Positive experience: Bigger than expected.

Fantastic experience: Surprisingly spacious and well equipped

Fantastic experience: It had all the equipment I needed, and the gym floor was spacious—from the shower and locker rooms to the workout area. What really stood out was the stretching and warmup space—it’s the largest I’ve seen in any gym. I loved using it for both my warmups and yoga sessions. Cleanliness was never an issue either (found some dated reviews a year ago). There were plenty of wiping supplies, hygienic spray, and napkin stations, and the staff were always roaming around to keep the place clean. (Some instances you'd see napkins on the floor and empty energy drinks beside the equipment left by irresponsible members.) Unfortunately, I had to cancel my subscription because of a medical issue with my right ear. The process was surprisingly easy. I contacted the staff, sent over the required documents (legit medical records from the clinic), and explained my situation. They waived the four-week notice without hesitation, and the entire cancellation was handled smoothly via email. Will go back anytime surely.

Fantastic experience: Great to see the maintenance is being done so quickly saw one machine down in the morning back working by the afternoon Good work

Negative experience: Terrible. You pay $20 for a day pass as someone who is traveling and they don’t allow you to use their WiFi.

Negative experience: Why I need pay $200 for cancellation my membership!?

Fantastic experience: Great location from where I was staying. Clean but just your usual city fitness

Negative experience: For lack of a better word, gloomy and dangerous. There are no windows upstairs so no natural light. The walls are painted black and the lights are all fluorescent and there are so many it kills your eyes. If people who train there don't know any different then they'll be fine. The dangerous part is if there is a fire or an earthquake, first thing to go are the lights. So having walls painted mat black isn't very smart. People always panic and in there it will be a nightmare. Frankly I have no idea who signed off on the color scheme, it makes no sense.

Negative experience: I hate going there because it's the closest to my university and one of the most affordable gyms. The biggest issue is the hygiene in the men's bathroom, which is absolutely horrible; you can always smell the stench, and I've never experienced it being clean no matter when I go. When you walk past three or four staircases, there's a disgusting smell coming from them, and I have to hold my breath. Sometimes the machines are taken, but that’s fine because it’s normal for City Fitness. However, what I really don’t like is that some machines, such as the standing calf raise and leg extension, have hard cushions that hurt my bones, making it difficult to lift. I have no problems with working out, but I hate going there because of the poor hygiene and not being able to do leg day due to the hard cushions on certain machines Update: 7 months after I reviewed it I still keep going to this gym because I don’t have any other affordable options. I noticed the restroom became cleaner a few weeks after CityFitness responded to my comment. However, a few months later, it reverted back to its original state, and it’s still unpleasant to use. It’s extremely crowded, and many of the machines are constantly occupied. I’m not sure if it’s worse than before, but it just being CityFitness. I strongly encourage you to avoid the CityFitness on Queen Street. Instead, go to the one on K Road because it's much better: less crowded, cleaner, has colder water, and offers an overall better experience. The only downside is that it’s a bit harder to get there.

Fantastic experience: One of the best City Fitness gyms! A+

Fantastic experience: Highly recommended

Fantastic experience: Good gym, sometimes very crowded but okay

Fantastic experience: Busy

Fantastic experience:

Negative experience: It's a great gym, ive been here for a few years, SOME of the staff are great people and some of the people you neet are good too. But if you want a real vibe and a good time while your losing weight, South Auckland is where it's at, I don't care what anyone says, SA is unbeatable!.

Fantastic experience: Good gym and convenient for after work sessions, staff always friendly and approachable. Have let me in a few time with my phone number when I've forgotten my tag which other City fitness branches get annoyed at.

Positive experience: The gym and staff is great but there is a lot of people, you have to go early in the morning or very late at night if you want a satisfying experience

Negative experience: SCAM ! The wending machine on the first floor of the GYM, took my money and never vended the product.

Negative experience: The music in this gym is so great! Please keep turning up the music let's have a party everyday! Oh and the front desk staff in this gym men + women are so gorgeous and friendly to your members!! You guys all should be models!! I am so lucky!!

Negative experience: The Gym is huge multilevel fitness center with good equipments and machine's. but don't join if your serious about fitness as you wont get to use any equipments. Before posting this i came across multiple occasions of same behavior where the person was occupying the machine for quite a long but the problem was that he was using the machine less and using his phone and talking with his mate in between sets longer than normal.(this time almost 20-30 minutes) And i find this very disrespectful as everyone pays to use the gym.I know its one of the cheapest gym $6.99(but some do pay $13.99 myself one of those) and find it waste of time and money . Gym is all about discipline, gone the days where people actually came for fitness and healthy body and mind. Management wont be bother with this review but thought maybe this will help others.

Negative experience: Not sure if this the first city fitness gym in Auckland but it needs a lot of attention. Male toilets urinals, you need a gas mask to walk pass it, it's a plumbing issue you can see it's constantly leaking goes into the drywall and vinyl, showers get cleaned daily but the black mold in the corners top of the tiles is too much. Also little spots of mold all over the ceiling showers. Rubbish all over the lockers and gym space , broken equipment in the gym , ripped leather on most the machines. This gym needs an urgent renovation

Positive experience: Has all the equipments but you'll have to wait to use it. It's so busy all the time.

Fantastic experience: Love this gym! It's where I grew the most as a personal trainer. Thank you to all the OGs

Positive experience: It’s ok

Positive experience: Showers are not clean.

Positive experience: Too many people and not enough equipment during peak time, always have to wait and also people just take the weights while you are using them or you turn your back for a second, if there were actual weight trees and all weights were stored on these, and there were more weights this probably wouldn't be an issue, but weights are just stored on the machines so people just see them and take them without asking if you are using them while you are on the machine. Aside from these issues the gym is good.

Negative experience: Staff is all rude , shower and tolilet is just so dirty, shower water is alway cold. 3pm to 7 pm too many people ,hard to work out. Staff and trainer only know how to be big. I would't listen to them. Staff will try to scam you to pay the joining fee $69. Most disgusting gym i have seen. You pay what you get.

Positive experience: The biggest gym I've been to in NZ, great staff, good equipment... The bathrooms / showers could do with more regular cleaning though...

Positive experience: Avoid going during peak hours.

Fantastic experience: My son is stoked to have become a member so that he can benefit using the equipment to help shape his fitness future

Negative experience: The guy at the reception was extremely rude, worst gym I've ever been to in my life! 25.01.24 (in the morning)

Negative experience: Be careful, you have to unsubscribe a full month in advance and they won't tell you that when you become a member. Read the fine print,

Negative experience: I lived the worst moments of my life in New Zealand at this gym. with the reception staff. I don't recommend this place!!! I hate this place.

Fantastic experience: Such a great gym. New equipment friendly staff and so much space.

Positive experience: Really good well equipped gym. .

Fantastic experience: The best in Auckland, spacious and clean. Thank you to the reception staff. I'm so thankful to the people who care about the cleanliness of the place. We appreciate your work.

Fantastic experience: Lo extrañare

Fantastic experience: Gutes Gym. Sehr groß, viele Geräte und freundliche Trainer. 20$ um einmal zu trainieren.

Fantastic experience: Great customer service from Dominic

Negative experience: Some asian staff’s attitude is awful.

Fantastic experience: Good gym with lots of cardio equipment

Fantastic experience: Great location, good equipment, cheap price.

Negative experience: Crank up the air conditioning, would you? It feels like an oven these days

Fantastic experience: love it! at the heart if the city, could be better with colder AC

Negative experience: The receptionist is really rude It says no photography for social media!!! And he threatened me 4:pm 17/5/23

Fantastic experience: Clean, very big, lots of machines, lots of fans, amazing vibes cool staff!

Negative experience: Sorry, just want to ask something. How often does it get busy in this gym?

Fantastic experience: Preferred city fitness out of all the ones in auckland I've been too. Heaps of equipment not too crowded plenty of room to work out

Positive experience: Really big gym but reminds sort of uni gym as there are many students there. Usually go early in the morning and its quite busy!

Positive experience: Gets busy during the peak hour.... Plenty of equipment and good for beginners. Pocket friendly too.

Fantastic experience: Very large gym with plenty of equipment and nearly no natural lighting. The multi level layout makes it kind of interesting though.

Positive experience: The gym is quite good but I just don't like the 4 weeks notice period which is just a pain. City fitness policies sometimes causes issues and a lot of people might struggle with it. It's a good choice for long term commitment but not for short term.

Fantastic experience: Located amongst the shopping plaza, it's a multi-level Compaq site. So if you're needing kore equipment and weights, ride up the escalator for more. Showers, toilets and locker room for the men and women. Music to keep you motivated plays or bring your own headset and listen to your Playlist. Wifi is available free to all members in case you need the data hook up, just look for your membership # on the back of your tag.

Positive experience: Good gym but no one's at the counter they need to employ less cleaners and more staff. Very big, clean & plenty of machines; problem is it's all incredibly generic and lacks and character. From the second you walk in you know it's a chain with a suit & tie who's never set foot in a gym running each region. Albany is the last survivor if you can call it that.

Fantastic experience: It is a very good gym, spacious with a wide variety of machines, it has the necessary hygiene items, showers and a hair dryer. The staff is very friendly, regardless of the fact that English is not your first language.

Fantastic experience: Quite a large gym with a few different areas. Love the upper floors of the gym. Only issues are that there are so many cardio machines compared to strength training machines.

Fantastic experience: I have been seeing PT Joey at Queen Street for 4 weeks now and so far unbelievable results. He is such an amazing trainer and so knowledgeable. I am feeling so much fitter and stronger and look forward to each session. Highly recommended!

Fantastic experience: Good sized gym. Lots of equipment and clean and well presented. Equipment vary rarely out of service. Good mix of cardio machines and free weights available.

Fantastic experience: I have never seen such a spacious gym with well maintained hygiene and also very economical. Must recommend to everyone to go atleast for trial.

Fantastic experience: Great selection of equipment, free weights area is all equipped with Nautilus Strength gear. Just lacks the upbeat vibe. Trained here whilst on Holiday from Australia.

Negative experience: Gym is very filthy!! They often run out of wipes which is a concern given theres a lot of sickness going around. Their reason is they've ran out, a better stock management would solve this issue. I also have to always tell them when the bathroom needs a good clean. I thought after i first raise the issue, the regional manager will monitor this but obviously need to be told multiple times. Maybe i should manage the gym hygiene. Kinda disappointing since they have good space and equipment.

Positive experience: Have always come in the mornings before work. Gym doesn’t seem too crowded, I’ve never had to wait around for equipment to be free. Showers and locker space are also ample.

Fantastic experience: Really like this gym, it’s spacious and has so many equipments. The staff are friendly. People are minding their own business. It’s pretty cool. If you are looking for a PT, I strongly recommend Joey. He’s such a professional trainer. He plays around with tempos, supersets, and just gives very effective exercises. He’s the BEST periodtttt. He respects and encourages you along the way. I enjoy working out and being trained by him :D

Negative experience: No natural light, Poor ventilation upstairs. Air conditioner cooling isn't high enough, not to mention the Asian trainers that keep switching off the fans upstairs every damn time. Instead of having a million treadmills & cycles, it would be nice if you have more adjustable pulleys and other strength training equipments, as it's hard to find an empty one during peak hours because let's face it, the treadmills never get all that full even during peak hours.

Positive experience: The place it's really spacious and has a lot of implements to train. The only negative point are the bathrooms, the guys pee a lot outside in the floor and when you go to the shower and when you go back to the lockers you have to pass thru. Some of the showers are a bit broken and the soap sometimes it's broken too. But in general it's really good!

Fantastic experience: Good facility

Positive experience: Heaps of gears

Fantastic experience: Love working out from this place

Fantastic experience: Best value for money