Information about Anytime Fitness Ponsonby

Pollen St 44
1021, Auckland
+64 9-360 5488

Opening hours

  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
Gym

Our comment from Gimnasios Fitness about Anytime Fitness Ponsonby:

Anytime Fitness Ponsonby, located in Auckland, New Zealand, offers a cozy, welcoming environment for fitness enthusiasts. The gym is praised for its friendly staff and supportive atmosphere, making it an excellent choice for both locals and tourists. Many users have appreciated the cleanliness and tidiness of the facilities, especially the washrooms, which are frequently noted as well-maintained. The trainers are described as amazing and attentive, enhancing the overall experience for gym-goers.

However, some members have expressed concerns about the gym's limitations. The equipment has been described as older and in need of servicing, with particular mention of issues like malfunctioning touch screens on cardio machines. Additionally, the gym's compact size can lead to overcrowding, especially during peak hours, which has drawn criticism from some users. While there are complaints regarding the lack of certain amenities, the location is convenient, and the flexibility of 24/7 access is a significant advantage.

Overall, Anytime Fitness Ponsonby is recognized for its intimate and clean environment, where friendly staff work hard to make everyone feel welcome. With a focus on providing a functional fitness space, it continues to serve as a solid choice for both regulars and those visiting the area.

Anytime Fitness Ponsonby: Opinions

3.9/5 (94 Opinions)
Peter Tennent 3 months ago

Fantastic experience: This is a really great gym, not too busy and has all the equipment I want, an easy walk from my apartment in Ponsonby.

Anytime Fitness Ponsonby

Thanks for the nice comments on our club!

Soli M 3 months ago

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Badal – Anytime Fitness Ponsonby Anytime Fitness Ponsonby is a top-notch gym, and with Badal managing the club it’s become a place people actually enjoy going to. He’s welcoming, always ready to help, and makes the whole vibe of the place friendly. The gym is clean, organised, and feels safe, you can tell Badal really cares about the members and the overall environment. Since he started managing things, the club feels way more inviting and well run than a lot of other gyms I’ve been to. If you’re looking for a gym that’s more than just machines, where the manager actually looks out for people, this is the one. Solid pick and a solid 5-star manager.

Anytime Fitness Ponsonby

Wow, thanks for the awesome review Soli!

ak ghorbanizamani 4 months ago

Fantastic experience: ⭐️ Badal was very kind and explained everything clearly. His helpful attitude made me decide to join Anytime Fitness. Thank you!

Anytime Fitness Ponsonby

Thanks for the great review AK!!

Nahomi Uichi 5 months ago

Fantastic experience: This place is just amazing. I go 3 times a week for my workout. The place is always clean, people very respectful. Badal the manager of the place is very kind and welcoming. Always a pleasure to go there

Anytime Fitness Ponsonby

Thanks Nahomi for the wonderful review!

Sophie Miya-Smith 5 months ago

Fantastic experience: Super friendly and helpful staff! They make this place really welcoming and does not feel like an intimidating gym.

Anytime Fitness Ponsonby

Thanks Sophie for the really nice comments!

Anthony Marsh 5 months ago

Fantastic experience: Excellent gym! Great staff. Really look after you.

Anytime Fitness Ponsonby

Thanks Anthony for the great comments!

Pablo Berjano Canalejo 5 months ago

Fantastic experience: I highly recommend this gym without a doubt. It is perfectly equipped, the atmosphere is always calm, and the cleanliness is impeccable. The staff are very friendly, and I especially want to highlight Badal at reception, who is always attentive and makes everything much easier. My English is not very good, and yet I have never had any problem communicating with him. Without a doubt, an excellent gym.

Anytime Fitness Ponsonby

Hi Pablo, Thanks for the awesome review and feedback!!

Harry Jordan 5 months ago

Negative experience: Believed I had cancelled nearly a year ago due to change of circumstances and poor equipment, never been into the gym and only found out that I had still been paying after my payment failed. After spending close to $1000 having never using the gym surely common sense would have prevailed with either a waving of the final fee or even small compensation from the $1000. However no compromise, no common sense and no customer satisfaction to maintain any sort of positive relationship. Would not recommend joining this gym to anyone.

Anytime Fitness Ponsonby

Hello Harrison (Harry) Jordan.
We note that we extended a discounted membership to you in return for your loyalty for that period. No contract options were available allowing you to cancel at any time with no fees. You chose to take the cheaper term membership instead. You did request to cancel one month after joining and we advised that an ‘early termination’ fee would be required to activate early release. We never heard back from you and we did not receive any early termination fee therefore your membership continued as normal. We are at a loss to understand why you think that we are in anyway responsible for you not managing the cancellation process as advised to you at the time. That’s on you. It is irrelevant as to whether you used the gym or not. Staff genuinely believed that you wanted to become fit and healthy but you chose not to use the gym at all. Additionally, given you had not used the gym even once as your usage confirms it seems remarkable that you are criticising our equipment without ever using it. Anytime Fitness use premium equipment and we are audited every 6 months to ensure our centres meet high standards. It is disappointing that your error has resulted in you feeling the need to personally attack staff in such a rude unprofessional way. We wish you all the best for the future.

Brooke Heller 6 months ago

Fantastic experience: A clean, welcoming gym with outstanding staff and trainers. Huge thanks to Haydn—he’s excellent! Always plenty of space and everything I need.

Anytime Fitness Ponsonby

Hi Brooke, Thanks for the great review and feedback!!

Sophia Bosse 10 months ago

Fantastic experience: Highly recommended! A beautiful, well-located fitness studio. The equipment was all high-quality and functional. Upstairs, there’s an additional area for floor exercises, rowing, cycling, and stretching. Very friendly and helpful staff. Unfortunately, I couldn’t continue my membership due to moving away.

Anytime Fitness Ponsonby

Hi Sophia,

Thank you so much for your lovely feedback! We're thrilled to hear you enjoyed the gym, the equipment, and the friendly atmosphere here at Anytime Fitness Ponsonby.

While you're moving on to new places, we’re glad we could be part of your fitness journey for a little while. You're always welcome to drop in if you're ever back in the area — we’d love to see you again!

Wishing you all the best in your next chapter.

Kind regards,

Hugo Kenzo 11 months ago

Fantastic experience: Doesn't get too busy and always clean

Anytime Fitness Ponsonby

Hi Hugo, Thanks for the great review!!

falguni makwana 11 months ago

Fantastic experience: The recent refurbishment is fantastic! The gym looks amazing—fresh, clean, and inviting every time we walk in. Plus, it’s never overcrowded, which makes workouts even more enjoyable. The staff is incredibly friendly and always ready to help. Highly recommend!

Anytime Fitness Ponsonby

Thanks for the wonderful comments Falguni!!!

Simon M 1 year ago

Fantastic experience: Nice gym, not busy outside of peak hours. The friendly coach also gave me free tips for my squats.

Anytime Fitness Ponsonby

Thanks for the nice comments Simon!

Jessica Dukes 1 year ago

Negative experience: Rude manager.

Anytime Fitness Ponsonby

Hello Jessica. We are sorry you had a less than ideal interaction with one of our staff. We note that you expressed in joining the club and in particular wanted a discount off our Open Term membership. Unfortunately, we do not discount our rates and the manager was correct in advising you that. He has acknowledged that he could have delivered his response better. We are sincerely sorry that on this instance our customer service fell short of our usual high standards.

PJ PJ 1 year ago

Positive experience: Unpretentious gym for locals.

Anytime Fitness Ponsonby

Thanks for your kind review PJ!

Odette Coldham 1 year ago

Negative experience: Majority of the staff we’ve dealt with at Anytime in Ponsonby are incredibly rude.

Lilian 1 year ago

Negative experience: I have been an Anytime Fitness member since a while and with my job I travel a lot so I have been to many AT around Australia and now NZ. This is however by far the worse AT i have been to. I have tried to train this morning at 8am and the heaters were on in the gym. Other members complained aswell. There was no way to turn them off and there are no fans in the gym. And staff does not start before 11am- during the week ! - so my performance was massively impacted by the heaters. This gym is also not really women friendly- simple fact there are no hairdryers or a corner where you can get ready. Also when you come in in the morning the bathrooms are extremely dirty, I dont know when it gets cleaned but if you are someone like me who trains in the morning and expects a nice clean and fresh gym this is not the one to go to. I am very disappointed as I never expected to ever go to an AT and experience this. Next time I would rather visit AT in Auckland city as they are much cleaner, air conditioned and equipped with hairdryers. On my first day here when I asked the manager 1-2 questions he also did not respond in a very friendly way. I dont think he likes people that are not local coming to the gym. My accomodation was around the corner of this AT but probably next time its worth taking the bus to the city for a nicer morning session where you dont have to train in front of heaters and have much nicer and cleaner restrooms. Edit: Dear Ponsbony staff. As much as you would like to paint your overseas guest as “stupid”- Auckland is not the coldest place I visited. I m in wellington atm-‘colder than Auckland and still the gym is nicely airconditioned. Same in Canberra (pls google how cold it can get there)- colder than Auckland , again gym was nicely air conditioned. If your local member requested heaters for the morning that is perfectly fine, I am warning all non-locals because I finished my week in different AT gyms in Auckland, same city, same temperatures and still- no heaters on. And its hard to give feedback in person when staff does not start before 11. Its clear you dont take feedback on board- extremely unprofessional and confirms my review about the gym. Good luck and all the best tho!

Anytime Fitness Ponsonby

Hello Lilian,
Thank you for your feedback. We have investigated into the issues you have raised and would like to respond with the following.
Firstly, we do appreciate that you are visiting from Australia and note there are certainly differences with the climate. You may not be aware, but the proceeding days to your visit Auckland experienced unusually cold temperatures between 1-3 degrees overnight. We had received requests from our members to turn the air conditioning cooling off and have some heating in the morning. The temperature was set to 17 degrees, which means if the room temperature exceeds 17 degrees, the heating would shut off automatically to ensure it stayed comfortable. We have many regular members who were in attendance the same time you were and received no other feedback or complaints about the temperature.
Regarding the bathrooms. We do understand that at times of peak use that members may experience the bathrooms in a ‘state that is not just cleaned’. Our commercial cleaners come in at night and our staff come in at 10am and do a full 1-hour cleaning before opening to the public. They also spot clean throughout the day and sanitise as well as wiping down all equipment with gym grade disinfectant.
With just under half our member base being female, we don’t understand your comments that we are “not women friendly”. Of course, on different days this ratio will be different. On one previous occasion we learnt that a visiting overseas guest didn’t realise that we have an upstairs area with a private change room, 2 large private unisex bathrooms, a functional training space and a private studio room.
Whilst we value your feedback, we also need to balance this with the fact that we have an absence of any similar complaints or feedback from any other members.
As with any business I’m sure you can appreciate that management and owners would always prefer the feedback in person as a professional courtesy rather than simply posting on a Google review.

Sara Fahmy 1 year ago

Positive experience: It's average, equipment is pretty old and worn compared to their Anytime Fitness', but it's tidy and has plenty of space.

Catherine Clark 2 years ago

Fantastic experience: Thank you to Marcos for getting my BRO and I signed up today. Was super easy, gave us a tour, good banter, made us feel very comfortable too. Excited to start my journey with Anytime fitness:)!

Anytime Fitness Ponsonby

Hi Catherine, I am pleased our Club Manager was able to make you feel so welcomed! We too, are excited to have you in club and help you on your fitness journey!

Jennika de graaf 2 years ago

Fantastic experience: Very welcoming to tourist, options if you just want to go one time. The people are very friendly and help you with what you need. Definitely recommend this gym

Anytime Fitness Ponsonby

Hi Jennika, Thank you for your kindness in sharing this with a review! We hope to see you back soon :)

Tom Van dijk 2 years ago

Fantastic experience: Amazing trainers and the people who worked there were super friendly!! I was for 1 night in ponsonby and wanted to lift some weights. The trainer was helpfull and also clean gym! Recommend it

Anytime Fitness Ponsonby

Hi Tom, We really appreciate your review, letting everyone know how splendid our team can be. We are really grateful you enjoyed your experience with us and hope to see you again!

Wolf 2 years ago

Fantastic experience: Awesome GYM, has all the gear I need, close to all the shops on Ponsonby Road & Marcos was amazing signing me up & giving me a tour of the place, thanks bro!

Anytime Fitness Ponsonby

Hi Sean, Happy that we could be of help to you with our location and staff! We look forward to having you in club and cant wait to help you achieve all your fitness goals!

Eugene Rayner 2 years ago

Fantastic experience: Good atmosphere, great trainers

Anytime Fitness Ponsonby

Hi Eugene, Thank you for your kind review and acknowledgment of our great trainers! Glad to see your enjoying your time with us.

EOlley4 2 years ago

Fantastic experience: Very affordable. Clean and convenient. Rarely too full. Basic but does the job ! Just what I needed!

Anytime Fitness Ponsonby

Thank you for your review on our Ponsonby Club! We do our best to keep our standards high and love to see our members enjoying it!

Thom S 2 years ago

Negative experience: Not a bad gym, but certainly below the standard I would expect of an Anytime Fitness. Most of the problems are beyond what the staff can control: it's a very small space (especially in the free weights area) and becomes crowded even with very few people present. Be prepared to adapt your workout plans because it's very possible there won't be a bench or the dumbbells you want available, for example (or even room to actually move without encroaching on someone else's space). It's also a bit light on weight machines, and what they have is older than other AFs in the central Auckland area. In that regard, the gym would benefit from an equipment upgrade, just to bring it up to the standard of most AF gyms in Auckland. But again, because of the lack of space the gym will inevitably lack certain machines/equipment that most other gyms have. The upstairs area is more spacious and an excellent, relatively quiet area for doing core exercises and stretches, but given how crowded downstairs is at times, could possibly be more effectively utilised. Only three showers, so if you do plan to shower and change after your workout, there is a possibility you will have to wait and have to hurry so others don't have to wait (especially at peak times). This is a bit of a layout issue and can't really be helped. To the gym's credit, the showers and toilet facilities are excellent (like a nice hotel) and invariably very clean. I will warn potential members, however, that the locks on all three shower/toilet rooms do not lock, and have not for months, which is a security issue. It reflects badly on the manager than this has not been fixed. Overall, an OK/functional gym with a few unavoidable issues because of the space. Would not represent value for money if it was the only AF you planned to work out at. There are others in the CBD which are massively better and offer so much more in terms of equipment, facilities and ambience whether you're a beginner or an experienced gymgoer.

IT Admin Sammie Johnson 2 years ago

Fantastic experience: Omar is amazing

Dane Neilson 2 years ago

Positive experience: Great little gym limited equipment, but everyone is friendly and willing to share.

Anytime Fitness Ponsonby

Hi Dane thank you for your feedback!

Amelia Horton 2 years ago

Negative experience: Smelled unclean, looked unclean. I don't know but the lack of natural light in this place makes it feel weird. When you compare this to the Newmarket Anytime, this isn't worth it.

Abigail Glover 2 years ago

Negative experience: Probably one of the worser Anytime’s unfortunately. The equipment is lacking (no hex bar or 1kg increment dumbbells (1,2,3,4,5kg etc.)for example)), the trainers that are around aren’t particularly friendly or engaging or are often sharing somewhat questionable advice with clients they’re training (until recently there was a poster on the info board suggesting caviar or beef carpaccio as a potential preworkout?!), air con seems to always be leaking, there is little to no vibe or atmosphere when you walk in. Perks are the convenience of location and that it does have parking - could definitely improve with a few tweaks and a bit of investment.

Anytime Fitness Ponsonby

Hi Abigail, Thank you for your feedback, we do have an upstairs area of the gym that has smaller weight increments and we are also in the process of upgrading the ones we have available down stairs. Our trainers we have in club are qualified and very knowledgeable and friendly, I’m not sure what was said but we have full confidence in any advice they do offer. We also screen our info board very carefully before adding anything and this is not something we would promote in our club, maybe you have us mistaken for another club? We do know that unexpected damages may occur and we try to have these fixed as swiftly as possible to minimize any disruption to our members experience. Thank you.

t v 2 years ago

Fantastic experience: Everything you need in a relaxed, low key atmosphere, staff are super kind and helpful. Great that they offer on demand classes upstairs. Really happy to have joined.

Anytime Fitness Ponsonby

Thanks TV for the awesome review!

Leigh Garner 2 years ago

Positive experience: One of the smaller Anytimes, it's convenient to my work. My only gripe is the stupidly large bathrooms could be made smaller to allow for a couple more so we are not limited to 2 showers, proves to be a pain in the morning

Anytime Fitness Ponsonby

Thanks for your review Leigh, unfortunately we were restricted by council and the building with this site. We would also have liked more bathrooms too. Pleased you are enjoying it!

Glen Boyce 2 years ago

Positive experience: Just tried this gym for the first time I'm a member of the New Lynn AF as this gym has equipment that New.Lynn doesn't Small has everything you need for a good workout I did notice it does smell inside of sweat the preacher machine is got grime all over the handles it just need a deep clean. But I will be back Thanks

Anytime Fitness Ponsonby

Hi Glen, Thank you for your feedback. Great to hear we had equipment useful to you. We deep clean all our equipment every week and find it unfortunite you experienced that on your visit. Hope to see you again.

johnny staiger 3 years ago

Negative experience: Expensive start up costs... $260 for your first month. not worth it for location and equipment quantity.

Anytime Fitness Ponsonby

We are sorry that you feel that way and not sure where you get that amount as that’s our typical start-up cost to become a member. We sometimes have a joining fee, but also have plenty of great ongoing specials like joining with a friend and paying no joining fee at all. Quite popular with our members!We hope that you'll find a gym that suits your budget.

Katie 3 years ago

Negative experience: Manager made a fat joke within 1 minute of me walking in to join up. Didn't join this gym.

Anytime Fitness Ponsonby

We are naturally disappointed to receive your review Katie and are sorry you feel this way. Upon investigation it appears our recollection of events differs somewhat to yours including reviewing CCTV footage that shows your time in the club less than 40 seconds. We have only favourable feedback on our manager who has been with us for over 4 years. When he asked you what you did for work and you volunteered that you were a nurse, our manager who has a very strong accent asked if you were a "Human Nurse" or a “Vet nurse” not a “Fat nurse” as you are claiming and misheard. We are confident that this has been blown out of proportion and an unfortunate misunderstanding. We do hope that you are able to find a suitable gym and reflect that your conclusion on the mostly favourable Google reviews as you have stated is a true representation of our award winning gym.(The Owner)

Ada Lam 3 years ago

Fantastic experience: 24/7. Friendly staff... My local GYM

Anytime Fitness Ponsonby

Thanks for the amazing review Ada!!

Mike Stevens 3 years ago

Fantastic experience: Just came back from my first visit to Anytime Fitness Ponsonby and wow the staff we so very friendly and really made me feel at home! I'm not a big gym goer but with summer coming I wanted to loose a bit of weight. A few of my friends go to Anytime Fitness Ponsonby and say how great and clean the gym is, so I went to check it out. They were right! As soon as I walked in the door I was greated with a big hello and was immediatley made to feel at home. (Im sure I appeared a bit nervous). The staff showed me around and even got me to do some exercises on the machines. Plus the gym was so clean and tidy I had to ask when they opened and when they told me about 2 years ago I could swear it looked like they just opened! Then the staff even offered me a workout so I can try it out first, however I felt so at home I have decided just to join anyway! Talk about amazing customer service! I'm excited about starting (and shedding those extra pounds) and I will be telling everyone I know how cool of a club Anytime Fitness Ponsonby is!

Lisa Gray 4 years ago

Fantastic experience: After being a member of Anytime Fitness for many years I find this club a great club to workout in. It's always very clean as I always see staff wiping down equipment when I'm in. The location is great as I flip between Ponsonby and other AF clubs for work. It's never too crowded, the members are rather respectful towards each other and the staff are friendly! Keep up the great work!

Chris Rouge 4 years ago

Fantastic experience: Enjoy this gym, great location and easy friendly non pushy staff. Great trainers too!

Lolly K 4 years ago

Negative experience: Always has equipment left lying around, things are messy and untidy often see other gym users not wiping their equipment after use. Gym staff always sitting at the computer and not helping to keep the place organized. Disappointed in the lack of management at this gym. Positive, the toilets and change rooms appear to be clean and well maintained.

Anytime Fitness Ponsonby

Hi Lauren Funsized. Sorry to hear your feedback and we have tried to look into it further, but are unable to find any details of a membership with your name. Great to hear you found our bathrooms clean and well maintained. You may not know how 24-hour gyms operate but the managers do need to spend a reasonable amount in the office for member account admin, signing up new members, answering phones/emails, etc. Unfortunately, as we don’t know who you are we aren’t in a position to assist you further. If you would like to contact the office or need personal training assistance please do so and we would be more than happy to help you.

Hugh Hucklesby 4 years ago

Positive experience: Clean and well equipped. A hidden gem if you need to stop by for a once off. Chest press is very squeeky and sounds like an angry seagull.

Anytime Fitness Ponsonby

Hi Hugh! Thank you for the wonderful review! We will get that piece checked out! We have our equipment technician in every couple months, so this will be sorted asap!

Paul Carruthers 4 years ago

Fantastic experience: Handy & cosy gym. Very compact but with a good balance of equipment, enough to do complete workouts.

Anytime Fitness Ponsonby

Thank you Paul

Alexander Fitzgerald 4 years ago

Fantastic experience: Good facilities great staff.

Anytime Fitness Ponsonby

Hi Alexander! Thank you for the wonderful review!

R U 4 years ago

Positive experience: Good gym, have seen gym instructors on floor during morning hours like around 5:30 am....and are quite friendly. The crowd is nice and you get to see familiar faces daily. The washrooms are nice and clean. Just one request is that we get access to wifi that would be great.

Anytime Fitness Ponsonby

Hi RU! Thank you for the nice review! We do have WiFi for our members! Just ask our team and thye can give you the details!

John Legend 4 years ago

Fantastic experience: awesome and handy

Anytime Fitness Ponsonby

Hi John! Thank you for great review!

Merideth Rose 4 years ago

Fantastic experience: This is a really good Anytime Fitness, not too big that it gets crowded and top quality cardio. Friendly staff always happy to help.

Sandy 5 years ago

Negative experience: Just not happy with the service.

Anytime Fitness Ponsonby

Hello Yes, You Can Do It Naturally we’re disappointed to see your review. As you have not provided a real name, it is difficult for us to respond or more importantly know who you are. We have no record of such a person or business with the name “Yes, You Can Do It Naturally“ ever visiting our facility as all members and guests are recorded daily. Thus we can only assume either this is a fake review or you have us misunderstood for another business.

Taylor No 5 years ago

Positive experience: Small gym but has essentials. Better go in non peak Times

Anytime Fitness Ponsonby

Thanks for your review Taylor! Like any gym we do ge a bit busy at peak times, however it never gets too crowded and members are pretty good allowing others to work in with them. :)

Lily V 5 years ago

Negative experience: Worst club. They ripped people’s money off. They have a 14 days cancellation fee which the other clubs don’t have.

Anytime Fitness Ponsonby

Hello Lily, We're disappointed to read your review and comment as we don’t “rip people off’ as you suggest. We have simply followed the 14 day notice cancellation policy to which you originally signed and agreed to at Anytime Fitness Wyndham Street. We have no 14 day cancellation fee as you suggest, however if you have a payment(s) within your notice period, naturally that is due. All Anytime Fitness clubs have a 14 day notice cancellation policy and most gyms in general have a cancellation policy which members sign and agree to when they join. Some clubs are 30 days. We're not sure we understand why this is not acceptable to you as you agreed to those terms at that club before you transferred to Ponsonby. We were simply obligated to accommodate those conditions as part of the Anytime Fitness reciprocal arrangement. Again very disappointing that you have provided us with this unjustified rating. We wish you all the best in your health and fitness journey.

Jean H 5 years ago

Positive experience: Adequate for a one off visit but a bit small and limited equipment. Only three showers for the whole gym - I was there at 8.30am and had to queue.

Anytime Fitness Ponsonby

Hi Jean, Thank you for review. With having 6 changing rooms and coming at peak times it can be a bit challenging for members which is unfortunately out of our control.

R R 5 years ago

Negative experience: I'm currently disputing a debt brought against me by this gym. I got behind in paying my fees, so fair enough they needed to be paid. I rang up EzyPay (who do fees on behalf of Anytime Fitness) to see how much I still owed (they told me my account was closed - fine by me) and then they gave me the amount I still owed and I paid it with my card over the phone. I heard nothing after that for over 2 months, no email, txt, phone calls etc. Nothing to advise me that I was owing anything. That was until I received an email from Baycorp saying I owed them for an unpaid debt with Anytime Fitness. My attitude is if I owe anything, that's fine but I want to know what exactly this fee is. EzyPay confirmed to me that at least from their side, I'm paid up. The info provided to Baycorp in terms of what I owe is vague at best. So I contacted the gym directly. The manager/owner whoever has done nothing but tell me to go back to Baycorp - they've been unwilling to advise me of what this debt is and why they made no effort to communicate with me (my contact details haven't changed) BEFORE passing it onto Baycorp. This was before Christmas 2019 and this gym has since given up responding to my emails. If you want a gym that think's it's okay to bill you but don't feel the need to tell you about it or feel the need to tell you what it is for then by all means join this gym. SIDE NOTE: I'm now a member of another Anytime Fitness and they're absolutely lovely - this review is about AF Ponsonby, not AF as a whole. Edit 1 - In response to the owner's comment Thank you for your reply and clarification - it's a shame that I had to put this in the public arena just to get a proper response from you. But as per my email sent to you, this will be a matter for the Disputes Tribunal. Many thanks. Edit 2 - In response to the owner editing their comment Thank you for changing your comment as per the privacy laws - but despite this edit, the damage has already been done. And I have screenshots. Many thanks.

Anytime Fitness Ponsonby

Hello "R R", firstly it's fantastic news to hear that you’re continuing your weight loss and fitness journey with another Anytime Fitness. Like all businesses dealing with customer debt we follow a standard collection process with Baycorp NZ. Having reviewed your file, it’s clear you were sent a final notice for your arrears in August 2019. You then advised us that you were trying to get money together to clear your debt, however you stopped communicating with us and further attempts by us fell on deaf ears. Baycorp were sent your details and one month later you contacted EZYpay our billing provider asking for the outstanding gym fees owing. Ezypay collected your arrears but collection costs with Baycorp were not attended to. Paying just your arrears does not remove your obligation to Baycorp collection costs that the business has incurred trying to recover the debt from you. Collection protocol is that communication should always be with Baycorp once a debt is loaded as they now own your debt and are responsible for it. This all could have been avoided if you returned our calls, emails and texts.

Bhanunjya Rout 5 years ago

Fantastic experience: Missing it

Anytime Fitness Ponsonby

We would love to get you back as we miss you too!!

Mark Hosking 5 years ago

Fantastic experience: Great gym - friendly staff, full range of machines, quality cardio equipment (with Netflix!). Justin was really helpful.

Anytime Fitness Ponsonby

Thanks for your awesome review Mark!! Glad to hear you're enjoying our great club!

Jamie Roe 5 years ago

Fantastic experience: Did some training here while travelling, this is a fantastic gym with excellent facilities. The gym staff are also very friendly and helpful.

Anytime Fitness Ponsonby

Hi Jamie! Thank you so much for your great review!! It was our pleasure to have you in the club during your short stay in town. We wish you all the best in your travels!

Alex Radford 5 years ago

Fantastic experience: Great gym

Anytime Fitness Ponsonby

Hi Alex! Thank you for the great review! Keep up the great work at the gym!

Sarah Smith 5 years ago

Fantastic experience: Awesome gym! I've been a member of the Ponsonby club for over 4 years now and it's a great local gym! Always so clean and the staff and management team are so very friendly and above and beyond to make everyone feel welcome! Highly recommend!

anonymous 5 years ago

Fantastic experience: Good setup

Anytime Fitness Ponsonby

Thank you for your great review!

Jon Win 5 years ago

Fantastic experience: Great friendly place, plenty of space and gear is always in top condition.

Anytime Fitness Ponsonby

Hi Jon, Thank you so much for your awesome review!

Sam Journeaux 6 years ago

Negative experience: It’s not open anytime.

Anytime Fitness Ponsonby

Hi Sam, Anytime Fitness is a 24/7 fitness facility that is open "Anytime" for all members. All members have their own key fob to enter the club any time they wish - 24/7. All Anytime Fitness clubs also have designated staffed hours for those non-members wanting to visit the club and looking to join, most make appointments to join and once a member have unlimited access. Unfortunately we have no record of you contacting the club and wonder if you have us mistaken for another local business.

Andrew Smith 6 years ago

Positive experience: Cramped weights area.

Anytime Fitness Ponsonby

Hi Andrew, Thank you for taking the time to rate us. As you can appreciate like any gym, we do sometimes get busy especially during peak hours which is a bit out of our control.

R. Dude 6 years ago

Negative experience: Shit gym shit people. This isnt a gym, its a creche with weights and a palates pulley. And I cancelled you fool!!!

Anytime Fitness Ponsonby

Hello Russ "Dude" - Karu, Your statement says it all.However we actually cancelled your membership, not you. We pride ourselves in a gym that is for everyone not just a "male domain". We happily terminated your membership due to your gross inappropriate behaviors in the club which we received numerous complaints about. When we confronted you about your poor gym behaviors that upset our members (and whom also mentioned your very bad personal hygiene that also offend those in the club), your only reaction was to get abusive and not take any responsibility for your actions. We are happy with our decision to terminate your membership from our fine club, and our very loyal members are also happy with our decision. We wish you all the best in finding a suitable gym for you.

Ash S 6 years ago

Positive experience: Pretty standard AF. But jeez, it would be nice if they could open a door every once in a while – it's gets a bit stank.

Anytime Fitness Ponsonby

Hi Ash, Thank you for your review. We have fresh air ventelation as well as air conditioning throughout the club and during the summer months we do open our guest door. However at peak times when the club is busy with lots of members the air freshness is a bit out of our control.

MLN 6 years ago

Positive experience: Dave was wonderfully friendly; from his deeply American toothy grin, firm handshake and booming "HI THERE!" to the cleanliness of the equipment, this is a solid, if under-equipped, neat little pocket-sized gym.

Anytime Fitness Ponsonby

Thank you for the very nice review!

Celine Ladegourdie 6 years ago

Positive experience: Small and the gym showers are not always clean but it’s great cause it’s never really that busy when I go

Anytime Fitness Ponsonby

Hi Celine,Thank you for the nice feedback on our club! We have professional cleaners that clean our facility regularly and we do try to maintain the club during staffed hours as best we can, outside staffed hours it's a bit tricky so we do ask members to please be respectful and tidy up after themselves after using the en-suites.

Richard King 6 years ago

Fantastic experience: One of the BEST Anytime clubs in Auckland! Always kept clean, the staff are incredible, so VERY friendly and helpful and go out of their way to help everyone. Their security is great also as I always feel safe when I'm at the Ponsonby club! Great trainers too! Highly recommend this professionally run club!

Tylar Calcinai 6 years ago

Fantastic experience: Has everything I need and is pretty no fuss. Pretty busy during peak times in weight area but otherwise not so bad.

Anytime Fitness Ponsonby

Thanks for the great review Tylar!

Noel Joseph 6 years ago

Fantastic experience: Really good gym!

Anytime Fitness Ponsonby

Hi Noel, Thank you for the great feedback on our club, greatly appreciated!

Ahmad Ghalayini 7 years ago

Positive experience: Good

Anytime Fitness Ponsonby

Hi Ahmad - Thank you for your feedback

Daniel Ellingham 7 years ago

Positive experience: It's a bit small and mostly machines rather than free weights

Anytime Fitness Ponsonby

Hi Daniel, Thanks for your feedback. We dont have to be large like big box gyms as we are open 24 hours a day so we dont have overcrowding as people come whenever its suits them through the day. We have a full range of free weights so if there was something you haven't spotted after your first workout on our trial please ask at our office and we would be happy to show you where it is.

Martin Clément 7 years ago

Positive experience: Great gym and friendly staff!

Anytime Fitness Ponsonby

Thanks for taking the time to give us feedback! We are glad to hear you are enjoying your experience at our club.

Atikant Khanna 7 years ago

Positive experience: Quite a small gym as compared to Les mills and Community centres but has all the equipment needed for training.

Anytime Fitness Ponsonby

Hi Itshayati, Thank you very much for your feedback and we are glad you enjoyed your workout at our club.

Rob j 7 years ago

Positive experience: Very small but has all you need in a small space, nice and clean too

Anytime Fitness Ponsonby

Thanks for your feedback! We are glad you enjoyed your workout at our club.

iamareasonableman 7 years ago

Positive experience: good gym good equipment great staff downstairs for weights upstairs for space exercise room with programmed workouts only a 4 not 5 just because not very large

Anytime Fitness Ponsonby

Thank you for your feedback David we really appreciate it, awesome to see you regularly visiting and making the most of your membership this August! keep up the great work - Anytime Fitness Ponsonby

Aimee J 7 years ago

Positive experience: The previous location (where seed heritage is now) was a lot better. This new location is more cramped downstairs and feels and looks more dated.. on the bright side the staff are really friendly and super helpful!

Anytime Fitness Ponsonby

Hi Aimee, thank you for review. Our new location is quite larger than our previous location now split across 2 levels and as far as the interior decor it is the latest design set out by Anytime Fitness International. Thank you for the wonderful feedback on our team as we strive to provide the most premium service that we can to all our wonderful members!

James McArthur 7 years ago

Negative experience: Place is small and crowded. Nearly no proper gym equipment or weights, only good if you enjoy running on a treadmill but hope you're the only one cause there aren't even many of them. A regrettable experience :(

Anytime Fitness Ponsonby

Hi James, interesting to note that when you popped in it was at a time of day when the club had only 4 members working out. We are a medium size Anytime Fitness facility spread over 2 levels with cardio, full free weights, functional training area, and a class studio. So your comments don't make any sense. As anyone will appreciate we are a private members club and everyone needs to have purchased a membership or have a 7 day trial application approved to use the facility. You are not a member and you advised us that you were only wanting to use a gym for 2 weeks while your University gym is being renovated. You then felt it ok to sneak into the gym and have a workout and were caught and asked to leave. I think we have acted in the best interests of our members and our clubs health and safety policies.

Sarah MacDonald 7 years ago

Fantastic experience: Great gym! Never overcrowded and nice easy vibe.

Mr Krueger 7 years ago

Fantastic experience: Difficult to spot from the street. The manager James was friendly and easy going. All in all, a nice club to visit.

Anytime Fitness Ponsonby

Hi Andrew, Thanks for your nice feedback. We are glad you enjoyed your time here at our club and safe travels!

Dean Minifie 7 years ago

Fantastic experience: Great equipment selection and friendly knowledgeable staff.

Anytime Fitness Ponsonby

Hi Dean, thank you for the wonderful feedback on our club! Always great to see you in the club!

vinay shriyan 7 years ago

Fantastic experience: A fully equipped, clean gym that you can access anytime :)

Anytime Fitness Ponsonby

Thank Vinay for your amazing feedback!

Chris Myhre 7 years ago

Fantastic experience: Excellent service and a quality gym. Would definitely recommend!

Anytime Fitness Ponsonby

Hi Chris, thank you for the great review!

Michael Rodrigues 7 years ago

Fantastic experience: Great range of weights and really enjoy the hanging boxing bag.

Tina Latu 7 years ago

Fantastic experience: Nice boutique gym, great trainers, always find the staff cleaning and gym is always immaculate, the manager James is amazing, very professional and great customer service always.

Anytime Fitness Ponsonby

Thank you such wonderful feedback on our Ponsonby club Tina!

Scott Timmer 7 years ago

Fantastic experience: Very impressed with the gym when I joined. It was very clean, well presented and the staff person James who showed me around was very friendly. James made me feel like he really cared about me and my fitness goals, asking me lots of questions to get to know me more. No other gym I looked at did this with me. He even set up me with a personal trainer right after I joined to ensure I get the best results! So glad I joined this club!

S Hop 8 years ago

Positive experience: Great gym!

Anytime Fitness Ponsonby

Thank you for the great review Suli!

Nick Paez 8 years ago

Positive experience: Small, not staffed. But plenty of equipment in good condition.

Anytime Fitness Ponsonby

Hello Nick, thank you for taking the time to give us a review on our club. You are correct, over the Christmas/New Year holiday break our club was not staffed so our team could enjoy this time with family and friends. Most Anytime Fitness clubs are not staffed during holidays. We have also recently relocated to a larger facility over 2 floors. In addition to our main gym cardio/free weight areas on the lower lever, we now have an upper level with an extensive functional training room and also a multi-purpose room offering virtual on demand classes for all members to enjoy! Both quite popular with our members! The size of each Anytime Fitness centre reflects its location and population of members. We appreciate you may be a member of a larger Anytime Fitness in Australia supporting a larger population and membership base.

Astro Boy 8 years ago

Negative experience: Why they shut the place down? I went to it today and found out it has been demolished.

Anytime Fitness Ponsonby

Hello Dixon we're sorry to hear you tried to come for a workout but were unable to. We have 2 large signs posted on our front door (as well as various posts on our Facebook page) stating that we are in the process of relocating our club to a bigger and better site just around the corner at 44 Pollen Street. As the signs state, we are due to re-open Thursday at 5am.

June Lee 8 years ago

Positive experience: Small and not well ventilated.

Anytime Fitness Ponsonby

Hello June, thank you for taking the time to give us a review on our club. We’re a little surprised by your comment as we have just moved into our new larger facility which is about the average size of an Anytime Fitness club. We note that you are not a member of Anytime Fitness Ponsonby and just visited us as a guest from another Anytime Fitness club. Some guests do not realise that we have a second level featuring a new functional training room, a virtual class room and additional bathrooms and change rooms. As a brand new centre with a new air-conditioning system we are learning its “sweet spot” i.e not too hot and not too cold. The centre has fresh air circulating 24/7 as well.

Peter Roxburgh 8 years ago

Positive experience: Great gym with really helpful staff, plenty of equipment with the day times being super quiet.

Anytime Fitness Ponsonby

Hi Peter, thanks for the nice review on our club! We appreicate all our great members like yourself! Keep up with the great training!

Luke Rankin (Aus_Cartman) 8 years ago

Fantastic experience: Grate little gym, friendly staff and peeps

Anytime Fitness Ponsonby

Hi Luke, thanks for the nice review on our club! We do try to provide a great facility for all members!

Vijith Pujari 8 years ago

Fantastic experience: yes my local gym , i go every second day .. love the new location since they moved from thr old place .. couple of months back.

Anytime Fitness Ponsonby

Thank you Vijith for taking the time to give us such nice feedback on our club! We are very happy you love the new club as much as we do!

Darryl Mcleod 9 years ago

Positive experience: Great gym, clean and tidy with nice staff. Just wish it was a bit bigger on busy nights.

Anytime Fitness Ponsonby

Thanks for your nice review Darryl! Like any gym we tend to get busy at peak times however it never gets too crowded and members are pretty good allowing others to work in with them. :)

Luke Bradshaw 9 years ago

Positive experience: Place is pretty clean and staff are friendly. Sadly the gear is old and needs servicing. For instance the touch screens on the cross trainers, tread mills, and bikes barely work and often you have to press the screens repeatedly to do anything. I've heard rumors of a renovation but it never seems to happen. I also think Wi-Fi would not be too much to ask.

Anytime Fitness Ponsonby

Hi Luke, we value all feedback so thank you for taking the time to write this review. Great to hear you have found our club clean and staff friendly- fantastic feedback! We use Life Fitness gear which was purchased new in 2011 and has a life cycle of approx. 7-10 years before replacing. It is one of the top brands in the world and although they have released another version which uses a different touch technology on its screens we do have a rigorous maintenance program in place. Where a screen has been identified as needing to be replaced we do this immediately in line with our premium branding. We have found that if members use different machines at other clubs (we note you are not currently one of our members) they may experience this different technology so we suggest asking staff to demonstrate the correct way to use our devices when you are visiting us next. We have found most mobile plans offered now include significant or unlimited data on personal devices so this may explain why we have not experienced demand for this. We will certainly monitor Wifi requests moving forward so again thank you for the feedback around this.

Kieran Wright 9 years ago

Fantastic experience: I chose to join this gym because it was walking distance from my house in Grey Lynn. Turned out to be a great decision! Although on the smaller side, the gym is always clean and never too busy (at least not when I go at 7am). All the staff are very friendly and my personal trainer, Omar, is awesome.

Anytime Fitness Ponsonby

Hi Kieran, thanks for the awesome review on our club, we really appreciate it. We try our best to provide a great club environment for all our members. Keep up the great training!

Ti Co 11 years ago

Negative experience: Went to sign up on a 7 day trail today, and when he tried to sign me up on the spot and i told him not to worry because i was doing an actual trial not just in there to sign up, and had 3 to try out as i wanted to make sure the location and parking etc, was convenient and worked for me. His actual words were, to go and try the other clubs and come back to them, because they would only give me a trial if i was definitely going to sign up at the end of it. They were my first contender, i am now definitely joining Jetts.

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