Northern Arena

Negative experience: As a mid-range gym the facilities are clean and it offers a wide variety of classes and equipment. Where you can run into challenges is parking and room audio quality. Parking during peak swim lessons is frustratingly oversubscribed. It results in people parking on side walks and outside the lines. You can park in the Woolies lot when this happens - leave enough time for the added walk. The audio quality in the classes is mediocre. If you have any hearing difficulties or sensitivities you will likely have a barely acceptable experience. Having fed back and asked staff to experience it from the audience side didn’t get a lot of curiosity, mainly escalations and reasons why it can’t be addressed or it’s a hard problem. There was some movement but the results to date haven’t created an environment that is fit-for-purpose. It won’t be a trivial fix, but the lack of pride in making it a great experience means you will not get a high quality experience on the whole.

Fantastic experience: 주변 다른곳보다 깨끗하고 관리가 잘되고 직원들이 모두 친절합니다

Fantastic experience: Im very impressed with Northern Arena and all their swimming instructors. All of their efforts and patience make a huge difference in my childrens swimming skills and confidence. Keep up the awesome work! Carlos no98 well done your help is very much appricated!

Fantastic experience: Enjoyed our first baby swimming session with Teegan. The changing rooms are very well equipped and include a private shower and a changing table - which is quite handy with a baby.

Negative experience: The parking is super tight and busy, not convenient if you are driving a van. They tried to charge me 35$ per person just for a shower!!

Positive experience: Fantastic staff, great facilities BUT unbearable to sit in the swimming area where the babies & young kids have their lessons! The acrid chlorine fumes burn our eyes and the stifling humidity is awful! Maybe the chemical treatment should be done after hours to allow the air-conditioning to clear the fumes. Also suggest dropping the heat to something closer to bearable. I understand that it is set high specifically for the babies, but honestly, l don't think it needs to be that hot

Fantastic experience: Great gym in the Orewa area

Fantastic experience: Love this gym . The instructors know what they are doing and are super keen to help if needed . The equipment range is slowly getting better too . It’s definitely an older persons gym , I would say majority are 40 plus . But all the members are respectful with the equipment, wipe everything down and put things away . There are lots of fantastic classes as well.

Fantastic experience: Great place to learn to swim great teachers.

Fantastic experience: Professional coach and awesome staff, highly recommended

Fantastic experience: Great children's swimming lessons

Negative experience: Gym equipment is old & quite limited for such a big space. Really needs an update.

Negative experience: Terrible communication with application process. I applied for a cafe position with Northern Arena and the interview itself went very well. I was introduced to Nic, one of the swimming instructors about joining for the voluntary swim teaching training. I was given forms for this and told I would be contacted to arrange a date to come in. Well a week after I've emailed for an update and still have heard nothing, I call to speak to someone for an update. I'm told there were a lot of applicants so it's in the process of being reviewed. Moments later I'm emailed to say both cafe and swimming instructor roles are filled. Fair enough but my problem here is myself being given false hope and no communication on your end. I was under the assumption I would be proceeding with the swimming instructor position at the least becuase of the forms and the promised arranged date. Very poor management, I hope your organisation can improve on this. It's not fair to applicants.

Negative experience: Way to expensive, just received a 3rd pay increase email this year. No car parking. Inflexible on refunds when not providing lessons.

Fantastic experience: Awesome gym great vibe, multiple time slots for classes.

Fantastic experience: The coaching and facilities really are next level!!! My kids have been coming here for 5 years and we love it!

Fantastic experience: Mikayla was amazing and gave thorough information to ensure the safety of your baby whilst swimming at Northern Arena.

Negative experience: We had my daughter go for swimming lessons through the school she attends and the coach was shouting at the kids. My daughter was crying and upset and wanted to get out the water. She kept saying “the lady is angry”. After asking the coach to please speak gently she rudely said to me I can speak to her manager. Awful attitude from the coach and that’s the reason my kids will not do any swimming lessons at this swim school and for the same reason we removed her from lessons at this place years ago.

Positive experience: Generally good swim lessons here. Parking is rough, it’s REALLY expensive, they’re totally inflexible with refunds even if you call to hold your membership for the term the day the payment goes through, and you can’t use make up classes unless your child is actively enrolled (despite that you’ve actually paid for the lessons already). There are also very few family hours, so you are in, out and on your way with few opportunities to enjoy swimming with your child in any lanes to reinforce the skills. I just don’t love being there and feel they lack in customer friendliness and service. We might have gone back over the years, but due to repeated inflexibility, wasted money and such, I will highly recommend Northern Arena to wealthy, type A parents whom live within 20 minutes of the pool. Everyone else, possibly save yourself the headache and settle for (probably just as good) swim lessons somewhere else?

Fantastic experience: We just started the water babies swimming lessons with our son and were highly impressed with the facilities, excellent instructor, and lesson content. Can't wait to see his love of water develop as he progresses!

Negative experience: Quite literally the worst gym. I was living in the area temporarily and asked if I could get a 6 month membership as I would be moving back within the 1 year and my move was too far to commute but less than their 50km requirement. The sales manager agreed in writing that this would be possible. Now that has happened they have said no a Director needs to sign off on this. It was not what was agreed and a huge breach of trust. Do not sign any contract or anything with this company. They are complete shafters and I will be reporting them.

Negative experience: Hideous place. They gave my wife false promises when signing her up for a membership and now won’t honour their written word. They cannot be trusted and I would stay well away. 1 star is too many!

Negative experience: Avoid this place with a 10 foot barge pole. Disgusting business that lies and cheats people.

Negative experience: Not allowed to just take a shower in here. Apparently because its not a public facility. Bummer

Fantastic experience: Moved my two children (10 + 12) from another swim school a few months ago. They had been at the previous school for about 9 years and just weren't progressing. Since coming to NA they have progressed dramatically. The teachers actually watch them and correct their strokes throughout the lesson. One of their teachers at last school didn't even bother to watch them do a lap and certainly didn't adjust their technique! Very, very impressed with NA and the organisation of their school. Highly recommend!!!

Positive experience: This is a great place to visit and try, there is everything you need ie gym ,pools and personal help and of course a Cafe. Staff so helpfull .

Negative experience: They continued to charge our credit card for 8 months after cancelling the membership despite having confirmed it verbally and in writing. It took 10 minutes of unpleasant and heated arguing with them to get them to agree to reimburse the payments. This negative experience means our family will not return. I can see from previous google reviews that this has happened to others. Be aware. ...... Edit upon seeing the reply they have posted. Clearly they didn't read my comment. We went through the correct process in their policy to cancel the membership. Both by speaking to accounts and by sending the requested email confirming cancellation and paying for a further month as per policy. However they didn't cancel it and we didn't notice they kept charging for 8 months. Took a horrible heated argument to get them to admit and repay. They tried saying we hadn't followed process. Which we clarified by sending emails that confirmed we did. Was a very unpleasant customer experience getting this resolved.

Fantastic experience: Good place

Fantastic experience: Cool place

Fantastic experience: This place invokes a special kind of nostalgia within me. Great memories here.

Fantastic experience: Great swim school for babies and children

Fantastic experience: Great teachers, facility and staff.

Fantastic experience: Great gym and swim school

Fantastic experience: Cool tidy place, great environment to learn swimming

Negative experience: Receipt of swimming school Neza is rude and unhelpful. Such a bad customer service

Negative experience: Lack of equipment. Rude staff. You cannot cancel "open membership" when you want it. Pools are overcrowded.

Negative experience: Absolutely disgusted by the way my class and I were treated by one of the staff at northern arena. No professionalism at all worst experience of my life. Will not be coming back ever and will be telling everyone I know about my experience.

Negative experience: North Arena is a worst gym I've ever been. It got old equipment , not enough weights. They keep raising fees but never actually invest in equipment. Outdoor area is useless unless you’re doing classes. POOL is ALWAYS BUSY. You can only come at 12pm, the rest of the time it is either extremely crowded or closed with kids competition or whatever. So you basically can’t use it. Unfriendly and rude staff, honestly most of them would benefit from customer service training. I was on flexible membership which was advertised as “cancel anytime” but as soon as I decided to cancel they were like okay you need to give us 30 days notice. Misleading 100%, they say whatever to make you sign unfortunately. They did everything so that I would never come to this terrible place again.

Fantastic experience: The best swimming School in the area. Highly recommend them if your kids want to take swimming to the next level! Teachers are also fantastic :)

Fantastic experience: Thank you guys for the amazing experience for teaching me how to swim better and for me, me and my parents can see a really big difference And this may be a little embarrassing for my instructor Thank you so much McKenzie/26 for being the best instructor Ever Thanks

Positive experience: This was my first visit to Northern Arena. Food can be bought onsite. Parking is a major head-ache & can get full. They have extended parking but this also fills up. Its a bit of a walk if you don't find parking close by with the kids. A place for the whole family. Wheelchair Friendly. I don't find the front desk very approachable. They give you the feeling you bugging them when approaching. 3 - STAR rating. (Because parking is a major problem) *Photos attached of the Pools*. Date: 10/20/2022

Negative experience: If I could give Northern Arena 0 stars for a review this would certainly be what I would choose. We had a casual membership running which I thought had been cancelled via an email, however Northern arena changed there banking system and payment came out under another name not alerting me to it as a gym payment. We paid 8 months of fees to use the gym which we were NOT using. They can look back and see not attendance but still happily charged us in full. When contacting to try to work something out no human compassion and absolutely no empathy were displayed. Very cold and refused to come to any arrangement. Would not recommend to anyone they only care about the money not the people or the community :(

Negative experience: Took our son here for two years, had constant problems with Northern Arena overcharging. Owed $63 one week, two weeks later supposably owed $179…. They refuse to make amendments and threaten us with legal action as well as failing to provide us with invoices that these costs have allegedly transpired from! @ $23 a session - how could $63 change to $179 in the space of 12days - any answers guys!?? Scammy behaviour and they will lie through there teeth about it when called out. They just demand money that doesn’t belong to them and will triple your bill if your not paying attention. They will also charge you long after you have removed your child from there system Two years and he can’t swim and almost drowned under there supervision in which we removed him from there services. Highly disappointed and do not recommend Northern Arena to any parents out there trying to get there loved child a necessary life skill The one thing you don’t want to be as a business - bad service and bad pricing as a package. How in two years did they fail to teach my child how to roll on his back and float to save his life Yet alone swim? They are far from ‘ Professional swim instructors ‘ They yell at the children with attitude, it’s appalling. They made my 7 year old sit and watch because they couldn’t be bothered to teach him. Our son is 7 years old, his sessions as of July 22 should have cost $23. We have invoices showing them charging us $42 - for ONE 30minute group session. STAY AWAY IF YOU CARE FOR YOUR CHILDREN !!!!

Fantastic experience: I've been a member of Northern Arena for almost 10 years and absolutely love being part of this big family. Fantastic facilities, training options and trainers. No hesitation giving Northern Arena a 5 star rating.

Fantastic experience: Staff is highly motivated and involved. High quality swimming lessons and awesome building. Also wanted to add that my experience with the front desk was really easy and was assisted quickly.

Negative experience: Can’t believe the the outstanding swimming school has such poor customer service from receptionist. Could you please take seriously to training your receptionist? Customers from different countries, if English is not our first language, could please respect your customer? Don’t say rude words to your customer please! Could you please be patient and show some respect ?

Negative experience: Front of house staff not very enthusiastic and quite rude, prices are quite high and also don't cater for people paying in cash as they can't figure out the payment side of things without a card on file which is a nightmare for grand parents wanting to pay cash. Instructors are lovely and friendly and great with the kids.

Negative experience: Very disappointed with my visit here. I came in on a Saturday to sign up for their 3 visit Gym pass to try out the equipment and training classes. First day was fine, no issues and the facility was nice. Wasn't given a tour of the place and vicinities so was a bit lost to begin with. I came again the following day (Sunday), hoping to book a class and train, only to be told that I was only signed up for a 1 day visit pass. I pointed out to the receptionist that it should have been a 3 day pass as per the website, to which she simply responded that it was a 1 day pass only. Didn't offer to fix the issue or provide any help.

Negative experience: Unfortunately as much as I recommended this place and I got them over 10 members fam and friends we will all leave from there I called to put my membership on hold coz I went for surgery and now they said it’s not noted on you account and we tried to reach you yes they did reach but I didn’t pay attention to the emails coz I knew that thing already got sorted I didn’t even knew that was for that reason they kept charging me and it was over $500 that I had to pay What I can say they lost client and over 10 people they will be leaving soon coz what they did. Well done team

Fantastic experience: Been going since it opened. Love it.

Fantastic experience: Amazing learned to swim here

Positive experience: It is good. But the angry lady walking around with a clipboard is very off putting.

Fantastic experience: Brilliant gym spot. Facilities , classes and the peeps makes this place awesome

Negative experience: Bad customer service，specially the front desk，no patient and no respect at all. The auto payment is so rude.

Fantastic experience: Great place for swimming lessons. Excellent coaches. Still a good place to go

Fantastic experience: Nothing to complain about Northern Arena. Facilities are great as well as the swimming coaches. Thank you.

Fantastic experience: Swim school always has friendly helpful staff.

Fantastic experience: Amazing learned to swim here

Fantastic experience: Clean , friendly , good staff

Fantastic experience:

Fantastic experience: Brilliant clean tidy, lots off different classes for everyone's needs, well set out, excellent value for money.

Fantastic experience: A very positive environment, and very friendly staff.

Fantastic experience: Great and helpful staff- especially Chelsea, who provided guidance on how to operate the chair hoist to access the pool which for a wheelchair user like myself is crucial. Very much enjoyed and appreciated my time in the pool.

Fantastic experience: Great team and the instructors are fun friendly and informative.

Positive experience: Great maintenance, Great instructors for students learning to swim. Price is on the higher side but well worth it.

Positive experience: Pools are lovely, most staff are friendly and nnice, toilets, bathrooms and showets a weebit grubby. Othereise a lovely place to seim

Fantastic experience: A very professional organisation. Friendly staff. Well run.

Fantastic experience: Happy kids learning to swim in a in kind friendly environment

Fantastic experience: Love all the staff at NA! The swimming lessons are amazing and the instructors are very knowledgeable.

Fantastic experience: Still one of the nicest pool in the Auckland region. They have a very nice setup, the pool facilities are first class.

Fantastic experience: Amazing gym, lovely staff, great equipment and awesome classes. Highly recommended

Fantastic experience: Very good. Attended the baby lessons. Instructor very good. Facilities very good also. Lovely cafe to

Fantastic experience: Northern Arena is a lovely place to be!

Fantastic experience: I have been in twice and I can say hands down it is great place. Located in the heart of Silverdale it boasts a great gym and pool area where they have won numerous awards. The swimming programmes are tailored to children's abilities as well as ages and the staff are friendly. I heartily recommend Northern Arena

Fantastic experience: Really great facilities for quite a decent price. The gym is really great and so is the pool. The fitness classes are also heaps of fun!

Fantastic experience: Top class facility!

Fantastic experience: Great place with great equipment and wonderful staff to help

Fantastic experience: Great team and the instructors are fun friendly and informative.

Fantastic experience: Best swim school I have come across. :)

Positive experience: Gymnasium and swimming pool for workouts and lessons

Fantastic experience: Awesome gym, the classes are fantastic!! Highly would recomend

Fantastic experience: amasing swim teachers

Fantastic experience: Excellent and professional incl swim schools, aerobics, aqua, gym, yoga, personal trainers, Les Mills classes, bike room,boxfit cafe, grest atmosphere and greatpeople

Fantastic experience: My children did swimming lessons at Northern Arena for 4 years, working their way up through quite a few teachers. All the teachers were amazing and patient with the kids, making them feel confident and comfortable. Regarding the previous negative review, I would like to point out that, from our time there, the child in the wheelchair and the child with additional needs were always treated with the same dignity and respect as every other child and the staff didn’t hesitate to help them feel welcome and included.

Fantastic experience: Great swim school. My son had an intensive swimming course there and had dramatic improvement! The instructors were loud and clear with their instructions. You can tell the children are there to learn and not muck around. The pool water is a bit on the cool side and parking can be a problem, but overall very happy with this swim school!

Negative experience: You certainly don't treat people with mental illness very nicely. I was quite shocked and dismayed at being tagged teamed by the 3 of your staff today. Absolutely disgusted with the way you went about it. Have used your facility in the past , but will never be back and I will not be recommending your facility after that performance. You should be ashamed of yourselves.

Fantastic experience: I love this place, the trainers are all top notch and really put their heart and soul into it. There is a real family vibe to the place where everyone gets along and supports each other - not the ego and bravado I have previously noticed in many members at Les Mills for example. The arena is a well appointed gym with great facilities - but its the staff and other members that really make this place for me.

Fantastic experience: Good sessions, great and enthusiastic staff members and good facility. Best part is, it's not overly crowded.

Fantastic experience: Good for families - nice atmosphere.

Fantastic experience: Lovely place, awesome amenities lovely staff/coaches. Gotta love the coffee too!

Negative experience: Not family friendly. $25 each for my 4yo and I to go for a paddle. Just as well we have beaches.

Positive experience: Our grandson does squad swimming here. Very good swim school, he has made great progress . Lovely clean premises

Positive experience: Thinking of changing where I bring my child for lessons . find my child progresses but Too many kids put into one lesson at a time so find kids not having another room to swim and bumping into each other. Also it wouldn’t hurt if the staff were a little more friendly at reception could smile as people walk past and actually say hi and bye once in a while does make a difference to make people feel more comfortable and welcoming coming just saying :)

Fantastic experience: Love the gym here, nice friendly staff too. The pools are nice too, good for kids swimming lessons and and nice clean bathrooms/changing rooms. They seem to do a lot of maintenance to keep things at a high standard and a nice environment.

Positive experience: Is good.

Positive experience: Swimming school for kids.

Positive experience: Parking can be pretty tough, otherwise everything else here is good

Positive experience: Needs a safe Childrens/ toddlers play area for when siblings etc are in lessons. + more family change / shower space.

Positive experience: Very good swimming school. But I do agree with someones review saying that they need safe area for little kids. I wish they make fixed play pin area in changing room that will help a lot of mums life. I often struggle as my little one runs around while i help my order one get changed.

Fantastic experience: Awesome facilities