Strength Works 24 Hour Fitness Centre
Information about Strength Works 24 Hour Fitness Centre
Opening hours
- sunday: (closed)
- monday: 9h-19h
- tuesday: 9h-19h
- wednesday: 9h-19h
- thursday: 9h-19h
- friday: 9h-19h
- saturday: 9h-12h
Our comment from Gimnasios Fitness about Strength Works 24 Hour Fitness Centre:
Welcome to Strength Works 24 Hour Fitness Centre, a thriving gym located in New Zealand that offers a welcoming and supportive environment for all fitness enthusiasts. Many users have shared their positive experiences highlighting the following key aspects:
- Welcoming Atmosphere: Customers consistently praise the friendly staff and overall welcoming environment, making it a great place for those new to working out.
- Quality Equipment: The gym is equipped with modern, high-quality machines that are well-maintained and always clean.
- 24/7 Availability: Being open 24 hours a day allows members the flexibility to work out at their convenience, making it easier to fit fitness into busy schedules.
- Personal Training Options: The personal training sessions are noted to be highly effective, providing encouragement and tailored support to help members achieve their fitness goals.
- Community Feel: Users appreciate the supportive community vibe, fostering friendships among members and staff alike.
While there have been some concerns expressed about cancellation processes in isolated cases, the management has actively worked to clarify and address such issues, demonstrating their commitment to customer service and transparency.
Overall, Strength Works 24 Hour Fitness Centre stands out as a fantastic gym choice in Northland, and many members highly recommend it for its friendly atmosphere, affordability, and superb facilities.
Services, Machines and Guided Classes
Strength Works 24 Hour Fitness Centre: Opinions
Fantastic experience: This outfit has the most amazing culture lead by people who care about our community foremost and our unique culture. Our whanau are our precious legacy. Ace and his beautiful wife Tanz have developed a dynamic safe space for our youth, which is overflowing with exciting opportunities that allow these kids to explore their strengths. Thanks you legends
Negative experience: I cancelled my membership months ago, or so I thought. Two months later, I started receiving repeated emails from Eva claiming I owe $134 due to a 30-day cancellation rule, along with threats that the amount will be sent to a debt collection agency if I don’t pay. This so-called 30-day cancellation policy was not in place when I signed up, and I was never clearly informed of any policy change. I’m now being asked to pay for 30 days of access to a facility I did not use. My opinion of this gym has completely changed. I was a recurring customer, but I will not be returning due to how this situation was handled. Changing policies without properly informing members and then resorting to harassment is unacceptable. I would not recommend signing up to this gym — save yourself the stress and headaches. There are better, more transparent options out there. Community Fitness is one of them.
In previous poor Google reviews we have welcomed feedback on how we can improve the quality of our service from our customers or encouraged them to reach out. However, in this instance, we hope the people reading this review can see that we have dealt with this matter as professionally as possible.
This review is misleading and inaccurate.
We informed all of our members of our change in policy adjustments to terms and conditions 3 times via email, displayed a link on our website and also put physical posters in the gym (to which she attended in this period they were displayed). We also double checked our email and confirmed that all 3 emails were received. The email sent out notified members 30 days in advance AND also given an extra 7-day grace period on top of this to give members the option to cancel under their original terms.
We try our best with all members on exit, including this member, where upon cancellation there was a clear email outlining the policy (shown below) as well as numerous phone calls and texts to this person asking for them to get in touch with us before the outstanding amount was escalated to an email where they were advised to pay with consequence of being sent to a debt collection agency.
Hi Adeline,
We've processed your cancellation request as follows:
* Your membership will remain active for the next 20 days due to our 30-day cancellation notice policy ending on the 5th of January 2026. You are still welcome to visit the gym and use our facilities within this notice period.
* After this period, all recurring payments will automatically stop
* Your key card access will be deactivated
Please note that any outstanding balance not cleared by your cancellation date will be referred to debt collections. If you have outstanding payments, we encourage you to settle your account by this date to avoid further action.
If you have any further questions about your cancellation, please feel free to reply to this email or contact us directly via phone call.
Thank you for choosing Strength Works Kerikeri
This member again failed to read their emails because it was only once they were further notified of their outstanding payments that they decided to engage with us and threaten to “report us to the commerce commission.” The commerce commision have stated themselves “We consider gyms should always give adequate notice of any proposed variation so as to ensure members have sufficient time to consider the effect of the proposed changes on their membership, and take steps to cancel the contract or negotiate a discount, where the change will cause detriment” We have arguably exceeded what was required to notify our customers.
As a local business, to reap the loss of a 1-star review and have our employee publicly name shamed due to the above customer being disgruntled is highly detrimental. All a result of them failing to check their emails, failing to read their terms and conditions upon signing up, and neglecting to answer calls, texts and emails.
Positive experience: Small relatively quiet gym, with very kind and passionate staff. All the amenities you need as a beginner to advanced lifter minus a couple machines, kept tidy, cool air and clean factifies. The staff are very friendly and constantly do challenges and workshops to engage their community. Solid gym.
Fantastic experience:
Fantastic experience: We have been going to Strengthworks since it opened some 7 yrs ago and it's great to see them updating their T&C, particularly with the gym attire and cleaning fee. That has all been bought about by people taking the piss ! Fancy walking into a place trapsing mud and dirt. Would they walk through their own house like that? Iv'e seen it take an hour for the staff to clean it off the rubber matting. Members should be better ! It's a great place and the Staff are superb, friendly and very helpfull
Thank you for your lovely feedback and continued support! ☺️
Negative experience: I am hearing from some customers that this business is trying to impose a new cancellation policy on them, requiring 4 weeks instead of the 7 day notice requirement as set out in their membership agreement. The gym can not legally impose a new policy on its customers if they have not agreed to it in their membership agreement. Get in touch with your local community law or report a concern to the Commerce Commission or take them to the Disputes Tribunal if they try this with you.
Hi Jose,
The above comment is incorrect. We notified all active members of the updated cancellation policy through two separate newsletters, with a 30-day grace period before implementation—exceeding standard notification requirements, as well as having them readily available to read on our website.
As you have never been a customer of our facility, you would not have received these communications or have firsthand knowledge of our processes. Posting a one-star disingenuous review based on something “you heard” is not only incorrect but significantly harmful to a local business like us. Not to mention, taking it upon yourself to explain the incorrect legalities of this and encouraging people to report us to the Commerce Commission which potential new members and current members read. People we rely on to keep operating. You never contacted us directly via phone or email to query us before making and then posting these ill-informed assumptions and allegations online.
We kindly suggest reconsidering this review, and making reviews like this in the future.
Fantastic experience: I have just started at this gym after many years break from working out and I was feeling a bit unsure of how I would feel as a mature, unfit woman. I was, however, very impressed. The monent I visited, I felt welcome and the service, explanations and facilities are all great. The personal training has been great too, as I need a kick start and I was made to feel I was able to meet my goals, very encouraging indeed. There is a great atmosphere and communication and the work out app etc are all excellent. I look forward to becoming a very frequent member and making a real difference to my health and fitness. Thankyou for providing a great facility.
Fantastic experience: Good gym with super friendly PTs and staff. Never have to wait for equipment. 10/10
A perfect 10/10 - we're absolutely thrilled! Thank you:)
Fantastic experience: Quiet gym, nice and friendly, staff and people, never had a bad experience
Thank you for highlighting what makes our gym special - the quiet, friendly atmosphere that both our staff and members create together. We're so glad you've consistently had positive experiences with us.
Fantastic experience: I've loved this gym for over 2 years. The serive is great, it's very affordable and they offer great pt lessons. I'm overjoyed with their consistent opportunities in discounted lessons or sign up fees. Great gym.
Two years of loyalty - that's incredible! We're overjoyed that you've found such value in our services, from our affordable rates to our PT lessons and special offers.Thank you for sticking with us and for recommending our personal training services
Fantastic experience: Tuff
thank you
Fantastic experience: Amazing gym , great staff, high quality machines and friendly people. Generally quite few people in the gym.
Hi James, we appreciate your kind words and feedback. We're so pleased you're enjoying our high-quality machines and friendly atmosphere.
Positive experience: Great place to workout, Ive been with strength works for over 2 years now, happy with my results. Friendly staff, great atmosphere to workout in, it has everything you need in a gym except a pendulum squat machine which will be fantastic, just a suggestion . Overall Im happy to be with strenght works.
Hi Rob, fantastic to hear that you are happy with your results after 2 + years with us. That's exactly what we love to see! And we absolutely appreciate the pendulum squat machine suggestion, we hope to see it make ways onto our gym floor soon
Fantastic experience: such a good welcoming gym love all the staff there, the cleanliness and condition of equipment definitely makes this gym stand out from others
Hi Luke - We're delighted to hear that you feel so welcomed at our gym! We work hard to maintain our equipment and standards and are happy to hear that it pays off
Fantastic experience: Love this gym really nice equipment and very friendly staff.
Thank you so much for the wonderful feedback!
Negative experience: Cancelation has been the worst experience. First they persuade you to suspend your account in order for it to reactive in 2 months. Without a courtesy notification of the reactivation. If your account has excess funds in the account due to them not closing the account. Then you will not get refund while it is suspended. Once you email them asking to cancel the account. You'll receive confirmation of the cancellation 9 days later stating you're account will remain active for the next 7 days. They will not refund the excess fund in the account and will ask for additional payment for the period of time you've been waiting for a response.
Hi Josiah,
We understand your concerns about how your cancellation request was handled.
We want to address your claim about being "persuaded" to suspend your account and the lack of reactivation notification. Looking at our correspondence, our team clearly offered alternatives by stating: "Before proceeding with cancellation, I'd like to offer you a couple of alternatives" and concluded with "Of course, if you still prefer to cancel, we can certainly process that for you." When you chose the hold option, we sent confirmation stating: "please let us know before the hold date ends as your membership reactivates and starts billing automatically following the 6th" - providing clear notice that reactivation would occur automatically.
The hold was presented as one option among several, never as a requirement, and your choice to cancel was always available and respected.
Regarding the delays in processing your final cancellation request and the billing issues you experienced, we acknowledge this fell short of our service standards. Processing times should have been much faster, and we should have outlined the remaining charges clearer as part of the 7-day cancellation policy you signed upon getting a membership with us. The owner tried to reach out multiple times to apologise however failed to get through. Please feel free to call us if you would like to discuss the matter further.
Negative experience: Don’t go here.
Hi Taras,
We noticed your 1-star review was posted immediately following our phone conversation today, where no issues were raised. As transparency is important to us and our members, we want to clearly address this situation.
The charge billed to your account was for the student membership you've used, in full accordance with the terms and conditions you agreed to at signup. We take pride in providing quality service to our members and maintain clear billing practices.
If you have specific concerns about our service that weren't mentioned during our call, we genuinely want to hear them.
Fantastic experience: amazing place, nice staff and good equipment, perfect place for a nice workout.
Thank you for your review!
Fantastic experience: the best gym in town, definitely recommend!!
Thank you Dee-R-Veon!
Fantastic experience: Best gym, has we’ll kept equipment, always really clean atmosphere and friendly staff
Thank you for your lovely review!
Fantastic experience: Used this place for a week on holiday. Friendly and helpful staff. Great set up.
Thank you Keith! We are glad you enjoyed your time here with us :)
Fantastic experience: Used this place for a week on holiday. Friendly and helpful staff. Great set up.
Thank you Keith! We are glad you enjoyed your time here with us :)
Fantastic experience: Great place and facilities
Thank you for the lovely review Darren!
Fantastic experience: Awesome first time in a gym
Hey Ngaria! Thanks so much for the lovely review! So glad you enjoyed your experience with us!
Positive experience: Solid facility
Fantastic experience: This place is great for fitness and getting a good workout in. The staff are very kind and easy to talk to.
Thank you for your lovely review!
Fantastic experience: Super friendly and helpful staff. Great gym
Thank you for the lovely feedback!
Fantastic experience: Amazing equipment, most friendly staff, neat and clean premises.
Thank you for your lovely review!
Fantastic experience: Good gym everything you need great staff
Thanks for the lovely feedback James!
Fantastic experience: The best Gym in Northland!! Only Gym in Northland that is 24hours, only Gym in Kerikeri that has consistent friendly, happy, supportive staff, and the array of professional equipment is a benefit for any Gym Goer who really wants to workout. I highly recommend.
Thank you so much for the lovely review Deelia
Fantastic experience: Hi wanting to ask a question? Is there showers available and is the gym opened/24/7 hours? And what's the weekly cost for membership? Thankyou very interested me and 2 others
Hey yes we are a 24/7 gym located in Kerikeri, Sign up cost for student/Gold card is $40 and a weekly direct debit amount of $15.00 otherwise it is $60 sign up and $17.50 weekly direct debit.Please let me know if there is any other information you may require.
Fantastic experience: Great set up, love the fact its 24hrs
Fantastic experience: Every time I go to Kerikeri I train at Strength Works and I’ve got to say - I’m so grateful to Jade and Joseph for putting together such a unique and well put together gym. It gets to the point now where I get excited to holiday up north and can’t wait to get to Strength Works! Not only is the equipment awesome and well set up, but the gym is always spotless and the staff are awesome. THANK YOU guys!!!
Fantastic experience: The 24 Hour Concept works great, the location is spotless, the equipment is modern and well set up and the staff is welcoming. Apart from that it offers awesome boxing lessons with a motivated and knowledgeable teacher.
Fantastic experience: Friendly staff always ready to help with any questions. Great being 24/7 so theres no excuse not to go! Awesome environment friendly members and they offer great PT sessions if you need that extra motivation
Fantastic experience: The best gym in town
Positive experience: Yeah! Get your pump on
Fantastic experience: Love it here.
Fantastic experience: The best on Keri Keri....
Fantastic experience: The staff are so friendly and will help you with anything, the atmosphere of the place is awesome too, always pushes me to work harder !!
Fantastic experience: Awesome gym friendly staff and patrons love it.
Fantastic experience: Great gym Everything is brand new Awesome friendly staff Cheap membership prices Great equipment, facilities, changing rooms and showers etc Best thing is able to go at any time of the day when it's convenient to you opposed to within certain opening hours and no public hols closures etc
Fantastic experience: Ive been in new-zealand for 2 years now and this gym beats all the other by far flashy equipment well organized always clean and fresh love the vibes up and going loveIt absolute 5star gotta give it a try .
Thanks Francois! We love having you!
Fantastic experience: New 24 Hr Gym!!!!! brand new "flash as" equipment ... owners Jade & Joseph are awesome. I just love the relaxed chill atmosphere. Good work guys, my new local
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