Brackenridge Country Retreat & Day Spa
Information about Brackenridge Country Retreat & Day Spa
Our comment from Gimnasios Fitness about Brackenridge Country Retreat & Day Spa:
Brackenridge Country Retreat & Day Spa, nestled in the heart of New Zealand's Wairarapa, is a tranquil escape that offers a delightful combination of luxurious accommodations and top-notch spa services. Guests have described their experiences as relaxing and rejuvenating, praising the exceptional spa treatments, particularly highlighting the expertise of therapists like Nadine. The Day Spa is noted for its serene atmosphere, making it a perfect spot for pampering services.
For those celebrating special occasions, Brackenridge is a highly recommended wedding venue, with many testimonials pointing to its seamless event coordination and beautiful surroundings. Couples have appreciated having on-site accommodation for themselves and their guests, which enhances the overall experience.
Though some guests have had minor concerns regarding cleanliness or specific service details, these instances are typically addressed promptly by the attentive staff. Many visitors leave feeling refreshed and satisfied with their choice to stay at Brackenridge.
Whether looking to unwind with a day spa treatment, celebrate a wedding, or simply enjoy a peaceful getaway, Brackenridge Country Retreat & Day Spa stands out as a memorable destination with a beautiful country setting.
Services, Machines and Guided Classes
Brackenridge Country Retreat & Day Spa: Opinions
Negative experience: I was here 2024. There was a lovely welcome platter and complimentary bottle of wine, which was the highlight. The beauty spa was most disappointing and very expensive. Most of the time I was left alone after product was slapped on. I felt for the cost, that a head or foot massage, while I was in the body cocoon would have made all the difference. I was just left while staff chatted amongst themselves. Also wanted to use the pool early morning, but there was a used tampon sitting at the bootom of pool and I could not get any response from reception or caretaker. I let reception know of my issues when I checked out, but was not offered any kind of sympathy for my experience. I was disappointed because I was looking forward to some down time, and to just treat myself, but Brackenridge failed me on all counts. I left feeling dismissed and ripped off.
Negative experience: Booked for a leg massage that was supposed to be 45 mins. The actual massage was 10 minutes. Very disappointing
Fantastic experience: the most amazing experience, lovely staff, beautiful service - will definitely come back! 10/10 Thankyou
Negative experience: When people hear that you'll be staying at Brackenridge, the response and reputation is “oooh, very nice”. The reality at the moment, however, is actually rather sad. The bones of a fantastic resort are there; you can see why people think it has the ‘ooooh-factor’. But, beneath the glossy website and photos lies a tired old relic of once better times. We stayed for two nights in Jan 2026, and so at the time didn’t make a fuss. The staff there were super friendly and I’m sure would sort out any issues had we presented them before our departure, but for two nights whilst busily attending a wedding, we didn’t have the energy to say anything until leaving. At a four-star resort, you shouldn’t need to say anything about cleanliness. I’ve stayed in backpackers that have better standards. Cleanliness should be a given. The main issue was the bathroom. I get it – I hate cleaning bathrooms at home myself – but studio 18 is in thorough need of a deep clean. From the rusty looking bathtub, to the black mould/gunk in the corners of the shower windows, and the cracked floor tile that screams infection if you were to step on it. The toilet brush was covered in loo-roll, and the bathroom tiles/grout/silicone looked horrid. These things pale into insignificance though, when you noticed the underwear from a previous guest stuffed between the sink and the wall, clearly having been there for a very long time looking at the dirt and cobwebs covering them. (If you stayed in studio 18 and lost your knickers, they might still have them at reception if you’re lucky). Four-star resort and for the price, none of this should be the case. We also chose accommodation based on being able to park right next to our room due to a non-visible mobility/health issue. Whilst Brackenridge offers this, with dedicated parking spaces, the parking is a free-for all. Our final night, we couldn’t park in studio 18’s spot, due to a very arrogant guest refusing to move their ute, and no other spaces available without us in turn stealing someone else’s spot (we wouldn’t do that to others). The resort isn’t responsible for human nature, but the interaction with such a guest and the inconvenience of having to leave my car at the carpark by the entrance/road left a sour taste. I heard on the Martinborough grapevine that this resort has recently been sold. If this is the case and the potential new owners are reading – please pay attention to the details that make this a four-star resort. Don’t neglect the simple things. Needless to say we won’t be returning – the Wairarapa has much better options. Interesting this review keeps disappearing and was never responded to like the positive reviews.
Fantastic experience: I loved my swedish full body massage today it felt amazing lovely warm oil and a lovely girl who definately was experienced I felt nice and comfortable. Loved the massage would get another and lovely ladies x
Fantastic experience: Had the most amazing package 'blissful retreat' with Nadine. Absolutely the most relaxing pleasurable experience I have had in a long time. Highly recommend a massage and facial with Nadine. She goes that extra mile to make your experience one of a kind. I will be back for sure. Thanks again Nadine, your an absolute gem.
Fantastic experience: I had my wedding here toward the end of 2025. This venue and staff gave me the best day of my life! Everything about it was stunning, from the planning, to rehearsal up until the checking out the following day. Bridget and Sue run a tight ship and provide such an incredible experience, there is no other place I would have dreamed of having my wedding, they really did make it a fairy tale. I highly recommend Brackenridge not only for weddings but even for a weekend away, it is a great location and well looked after.
Thanks Amanda, your wedding was absolutely beautiful! We are so pleased to hear it was a fairytail day for you both.
Positive experience: The place is nice enough and had everything we needed, but it's a bit tired (grout round tiles in bathroom needs replacing, shower over bath not accessible, pergolas covered in moss) and the grounds are not much. For the money, or less, we've had better AirBnBs in the region.
Fantastic experience: We had our wedding at Brackenridge in November and it was wonderful. Bridget, Sue and the team ran our day with professionalism and care, we had nothing to worry about knowing they were looking after us. The venue is beautiful, a perfect spot for a summer garden wedding. Our guests enjoyed being able to stay on-site and use the extra facilities, and we look forward to returning to stay in the future. Would highly recommend Brackenridge as a wedding venue but also just for a weekend away, a great spot!
Thank you Tessa, it was pleasure to host your wedding and so pleased you and Shub enjoyed your special day, your photos were stunning!! We look forward to seeing you back here sometime soon
Positive experience: Nice place just to chill and relax.
Thanks so much for taking the time to review us, Ian. We're delighted you had a chill and relaxing time! We hope to welcome you again soon.
Fantastic experience: We were gifted a weekend package, and Sue couldn't have been more helpful and accommodating! She made sure that we were able to get in for a spa treatment, and booked our dinner for us. It's been such a treat - we feel totally spoilt!
Thank you so much for your 5-star review, Elysia. The team work hard to ensure our guests have the best experience. We're delighted you enjoyed yours and hope to see you back soon.
Fantastic experience: Amazing massage such professional staff and a great location
We're so pleased you enjoyed your massage, Susan. We look forward to welcoming you again!
Fantastic experience: This is THE place for a relaxing break away. Friendly staff, beautiful surroundings with plenty of birdsong, space, privacy, no noise or light pollution, peaceful. The spa has very friendly and professional staff who know what they’re doing! We are definitely regulars now!!
We're so glad you enjoyed your break, Annette. We love it here too! We look forward to seeing you next time!
Fantastic experience: A true gem in the Martinborough countryside! I understand the comments saying it is a bit outdated, but i feel there were many elements that made this place special. It was extremely clean and peaceful. The bed was very comfortable with luxurious pillows. The blackout curtains were much appreciated. The television with access to Netflix was great. The gym was huge and the pool was also much fun. The breakfast was indeed small but the soudough bread was so good! I would suggest adding yougourt so the granola given can also be used! There was no room key (electronic) which was nice. Very close to Martinborough and I would recommend, although it was indeed higher in price than I expected.
Thanks for taking the time to review us, Michael. We’re delighted to hear that you found our retreat a “true gem” and enjoyed the peaceful setting, comfort of the bed and pillows, and little touches like the blackout curtains and Netflix access. It’s also great to know you made good use of the gym and pool during your stay. I can also recommend the day spa!
We appreciate your feedback about the breakfast provisions and the suggestion to add yoghurt — that’s very helpful, and we’ll certainly review it as we continue improving our offering.
We hope to welcome you back to Martinborough again soon!
Fantastic experience: Perfect getaway location
Thank you for recommending us, Maureen. We look forward to seeing you again soon!
Fantastic experience: Exceptional accommodation, warm and super comfy, beautiful and relaxing. Amazing delish complimentary breakfast! Amazing smcustoner service by all staff. The spa treatment was fabulous. We will definitely be back.
Thanks so much for your review, Harmony! Our team are always happy to receive such positive feedback!
We look forward to welcoming you back soon!
Positive experience: Spa experience was amazing and definitely the highlight of the stay. We used the gym during our stay, and found some of the equipment in need of servicing. Our accommodation was a 2 bedroom cottage and similar to other comments, they are long overdue for a makeover, at the very least they would benefit from being double glazed to help with sound proofing, can hear lots of road noise at night, and draft stopping. The rubber seal on one of the bathroom windows was completely gone meaning that cold wind was freely blowing in. The cottage could do with a good outside wash to remove all the spiderwebs and lichen. The fireplace is a nice touch, but unfortunately the wood supplied in the basket was wet and it took ages to get the fire going. There was ample wood in the shed, but I had to sort through it to find seasoned wood in order to get a decent fire going. The cottage would have been luxurious in its day, but that was probably over 20 years ago, and is now not worth the $375 per night that we paid for it. I'd probably not stay again for the price unfortunately, as the setting is lovely and having the spa on-site was great too. Hopefully the feedback provided will be bring about some changes.
Thank you for taking the time to share such detailed feedback. We’re delighted to hear that your spa experience was the highlight of your stay — our spa team will be so pleased to know they made your visit special.
We’re sorry that aspects of your cottage and the facilities didn’t meet expectations. Your comments about window seals, soundproofing, exterior cleaning, and firewood are very helpful. Since your stay, we’ve completed a full exterior wash of all buildings and have serviced all gym equipment to ensure everything is in good working order. We’ve also passed your feedback on to our maintenance team, who are inspecting the cottage windows and draft areas as a priority.
We truly appreciate your honesty about the condition of the cottages and the value for price. We’re pleased to share that Brackenridge has recently been awarded a Qualmark 4-Star Silver rating, reflecting our commitment to quality and sustainability, and we remain focused on continuous improvement across the property.
Thank you again for sharing your thoughts. We’re glad you enjoyed the setting and the on-site spa, and we hope you’ll consider staying with us again as we continue to make enhancements.
Fantastic experience: I enjoyed a gorgeous indulgent “ getaway” day spa, today! Thoroughly enjoyed it!
We're so pleased you enjoyed our day spa as much as we do, Suzanne. We look forward to your return!
Fantastic experience: Wonderful place to stay. So relaxing and peaceful. Many options from small to large groups. Loved the day spa experience. Platter and breakfast options. Just a great relaxing time.
Thanks so much for recommending us, Raewyn. Our team are really proud of the environment we have created here.
We look forward to welcoming you again soon!
Fantastic experience: Started our anniversary weekend with a couples massage which was perfect. Beautiful room with a fireplace made it more special. Lively peaceful location. Highly recommend!
Thank you so much for choosing to spend your anniversary weekend with us, and for sharing such a lovely review. We're delighted to hear that you enjoyed your couples massage and that the fireplace and peaceful setting helped make the occasion feel special. It means a lot that you would highly recommend us.
We’re truly sorry, however, that aspects of the room’s cleanliness let the experience down. This isn’t the standard we aim for. Your comments about the blinds and bathroom detail were passed on to our housekeeping team to ensure it doesn’t happen again.
Thank you again for your feedback — it’s incredibly helpful as we continue to improve. We hope we can welcome you back for an even more seamless and relaxing stay in the future.
Fantastic experience: Absolutely amazing experience! 100% recommend and will 100% be back! Everyone is so lovely and welcoming ❤️
So glad you had such a fantastic time with us - we look forward to seeing you again!
Positive experience: Always a great break away at Brackenridge. The team do a great job of making it a pleasant peaceful environment. With the fire roaring and the heatpump working the little cottages keep out the wintery weather. Stepping out into the frosty well kept grounds you get to enjoy the fresh and clear countryside.
Thanks for your review Iain, so glad you had a nice cozy stay with us!!
Fantastic experience: A very nice country retreat with numerous choices of accommodation. The cottages were spacious and well provided for with firewood for the fire and a lovely selection of breakfast food including fresh eggs. The 4 bedroom, 3 bathroom cottage would be a great set up for a family holiday. The pool was very appealing too.
Thanks for your review Cathy, we are so glad to hear you had a fantastic stay with us!
Fantastic experience: Sue is highly skilled in her swedish massage. Very polite and very efficient.
Thanks for your review Cameron, So glad to hear you had a fantastic massage with Sue!
Fantastic experience: Brackenridge is an amazing venue, it’s beautiful and picturesque as well as extremely practical with backup options for bad weather, cottages onsite and the lovely and super efficient wedding planner extraordinaire Courtnay. We planned our wedding from Sydney and Courtnay and team made the whole experience so easy. We had wanted to be able to turn up in country and not have to do any preparations, which was a breeze with Brackenridge. Courtnay dealt with everything so expertly, including a last minute seating plan reshuffle, nothing was too much trouble. Having the accommodation onsite was important to us and as the cottages range in size it meant family groups could have an opportunity to stay and spend time together which made it an all round great experience for our guests. We also chose to have the brunch onsite the next day which meant another opportunity for us to spend time with our guests as the wedding day does speed by! Trestle & Mortar did an amazing job catering the reception and the brunch, we had so many compliments on how good the food was. Our aim from the outset was to have a relaxed family wedding which Brackenridge enabled us to do. A million thanks to Courtnay and team at Brackenridge and the team at Trestle & Mortar you made our day the wonderful experience we were hoping for. Photos by Patina Photo, flowers by Bloomwood Flower Design
Thanks so much for your amazing review! We are so glad to hear you had such a wonderful wedding at Brackenridge
Fantastic experience: Day Spa Had a lovely facial by Nadine today, whole experience was pure bliss. My skin feels amazing. Eyebrow sculpture was fantastic they look amazing. Thank you
So glad to hear you had such a great experience at the Day Spa with our amazing Nadine! Thank you for your review!
Fantastic experience: Brackenridge is one of my favourite Wairarapa wedding venues to photograph at. With Courtenay and her team in charge, you just know that everything is going to be taken care of to the highest standard, and run seamlessly. The cottages onsite are perfect for getting ready and the grounds are always beautiful no matter the season. I am always excited to work here. Food and drinks: Catering is always top notch!
Thanks Belinda, always lovely to have you onsite with us as well - an amazing photographer!
Fantastic experience: Fantastic spa!
Thanks for your review!
Fantastic experience: Fantastic experience will definitely come again
Thank you Suzanne, we are happy to hear you enjoyed your experience here and look forward to seeing you again!
Fantastic experience: Exquisite thank you Staff friendly and very professional and respectful. Beautiful premises. Amazing cocoon wrap - thoroughly recommend
Thanks for your review Glenys, so glad to hear you had an excellent time with our team at the Day Spa!
Fantastic experience: A perfect birthday present for Leanne which she enjoyed immensely. Very relaxing weekend for myself and wife and dog Bella on The apartment was spacious and all amenities. The breakfast cereal were very tasty and eggs beautiful. The dawn chorus was perfect to wake up to,My wife had a most enjoyable afternoon being pampered by absolute lovely south Africa lady in the beauty Spa. We would definitely come again. Nearby activities: Martinborough is 3 min in car with all shops and good restaurants.
Thank you Gary for such lovely feedback! We are happy to hear that you enjoyed every aspect of your stay and hope to see you again! LOVE these photos - you've captured the atmosphere beautifully!
Positive experience: Had an overnight stay planned with a 50 min couples spa treatment booked. An hour before spa treatment we received a call to say one of the masseuse was away sick so we were downgraded to a 25 min spa treatment each instead. Rooms were not particularly clean, dust and dirt and dead bugs under tables and beds. Were really excited for the girls night away but everything seemed to be met with hurdles. Overall place was pretty and peaceful, just a little disappointed with how it all turned out.
Hi Jamy, Thank you for your review and im sorry your stay with us didnt live up to your expectations. We have had issues with sickness across our staff over winter and we appreciate this is frustrating, it is for us as well! I will speak with our housekeeping team about the cleanliness of rooms as this is of utmost importance.
Fantastic experience: Had a lovely visit here today, felt very cared for
Thanks to taking the time to write a review Sue, it's great to hear that you enjoyed your stay at Brackenridge.
Fantastic experience: Booked a spa session and had the Brackenridge Journey. Nadine was great. Felt relaxed and my skins felt and looked amazing after. Will definitely come back here next time.
Thanks for the lovely feedback. Nadine is great! We're so happy to hear that you had an enjoyable and relaxing experience. We look forward to seeing you next time!
Fantastic experience: I had an amazing massage. Sat by the lovely warm fire. Was invited into a beautiful warm room (was a cold day) I enjoyed the best massage and facial. Then a delightful cheese platter while I had a pedicure. Pure luxury and so enjoyable. Noteworthy details: Fab spa
Hi Kathryn, thanks for the lovely review. We're so happy that you had such an enjoyable and special experience. Hope to see you back one day :)
Positive experience: Visited just for a day spa pampering with the girls. We each received the full body massage and facial, this included the head massage and foot scrub. Wonderful experience, rooms only fit 2 people so we got separated to our own private rooms. This is a must do while visiting Martinborough
Hi Ms Aurora, thank you for taking the time to post a review. It's great to hear that you and your friends had a wonderful experience in our beautiful Day Spa :)
Fantastic experience: Had the most amazing massage at the day spa after winning the mothers day prize. Atmosphere was so relaxing from the time I walked in till the time I left. Will definitely go back Food and drinks: Martinborough township is 5 mins drive away which has multiple restaurants, cafes and bars
Thanks for your review! So glad you had a fantastic time at our Day Spa!
Fantastic experience: Had an incredible treatment with Nadine. Gorgeous, professional and engaging experience. Lenka's correspondence so efficient and welcoming. Will highly recommend to anyone. Definitely going back for a more extensive experience. 5 stars from me. Nearby activities: Close to all amenities.
Thanks Danine for taking the time to send this lovely review. We're so please to hear that you enjoyed your experience and we look forward to your next visit!
Fantastic experience: We recently got married at Brackenridge and we had two beautiful nights there With our bridal party, family and friends. We had the absolute best bloody weekend and day ever!!! Everyone is still buzzing about what a beautiful day it was, the venue, location, food and of course our wedding ❤️ the biggest selling Point for us was that the ceremony and reception were all onsite, we could stay on site in beautiful accomodation, it came with a great caterer, and of course we got to work with Courtnay. If you are an anxious wee bride or just finding wedding planning in general stressful, you need to get yourself a Courtnay!!! Thank you for everything! We had the happiest, best day of our life and didn’t feel like even one ounce of stress. I wish we could re live our day xxx
Thanks for such a wonderful review Kel! We are thrilled you had such a wonderful wedding here at Brackenridge!
Fantastic experience: We had the most incredible wedding day and stay thanks to Courtnay and the team. We couldn’t have asked for anything better. They ensured everything went to plan and made sure all our guests were well looked after. The cottages make for great accommodation for guests convenient and comfortable. We are so thankful to the Brackenridge team!!
Thanks for your lovely review Priya! It was so nice to be a part of your beautiful day!!
Fantastic experience: Had a group of business people stay for a meeting plus event. Exceptional service from all the staff. The team loved the rooms & the food is to die for! Special shout out to Courtnay who planned it for me start to finish. Absolutely perfect & we will be back. Would highly recommend for any event.
Thanks for your amazing review Keith - It was so lovely having your group onsite at Brackenridge and we are thrilled you had such a good time! See you at the next one!
Fantastic experience: Stayed here for our mini honeymoon last week. Such a cosy beautiful stay . Loved the open fire and the bed was so comfy. Cannot recommend this place enough Rooms: Stunning well thought out setup
Thanks for your wonderful review Tim! Congratulations on your recent marriage and we are thrilled you has a relaxing, cosy honeymoon getaway with us! See you back here for anniversaries in the future!
Fantastic experience: Spa treatments were amazing. Professional, friendly and expert services provided. Beautiful setting, top quality products and refreshments were a delightful touch. I left feeling pampered and would highly recommend.
Thanks for your review Megan - fantastic to hear you had such a great time with our spa team!
Fantastic experience: Five of us had our make-up done for a wedding recently at the Brackenridge spa. We had such a lovely time and the atmosphere, friendliness and results were 10/10. Highly recommend this wonderful team x
So glad you had a fabulous time with our spa team before the wedding Meg! Thanks for your kind review :)
Fantastic experience: We had our elopement wedding at Brackenridge last march, everything was so perfect, better than anything we imagined. Courtnay is amazing, she took care of every detail, supporting us and advising with everything, considering that our wedding day was a challenging rainy and windy day. Everything worked well. Brackenridge made our biggest dream to come true, our happiest day ever. The cottage was amazing and comfortable, the bouquet, cake, the food after wedding, bride make up, photographer, celebrant and everything in the package was incredible. We have no words to say thank you enough ❤️.
Thank so much for your beautiful review Elaine. We are so thrilled you had an amazing time at your elopement. Hopefully we see you back for anniversaries!!
Fantastic experience: Courtnay and the team at Brackenridge were amazing for our wedding back in March! Courtnay and the team took care of all the set up and little things that popped up so that we could have a great wedding day. 100% recommend Brackenridge. In addition, the grounds were well kept and the accommodation was lovely and comfortable.
Thank you for your wonderful review Nicky. We are so thrilled you had such a wonderful wedding with us - it was our pleasure to be a part of such a beautiful day!
Positive experience: We enjoyed the luxury of couples rejuvenate facial, fully recommend Food and drinks: Great bubbles and Cheese platter Noteworthy details: Good location in Martingborough
Thanks for your review Debra! So glad you had a great time!
Fantastic experience: We had a a couple of great treatments here for my birthday. We were very well looked after and they even managed to fit in to get my nails done after. Would highly recommend. Thanks!
Thank for your review Milly! So glad you had a good time with us for your birthday!
Fantastic experience: The venue and team were perfect for our big day. Courtney's coordination made everything seamless. The venue offers excellent value with on-site accommodation, catering, and customizable decor options. Highly recommend!
Thanks so much for your kind review Shayna! It was an absolutely pleasure to be a part of your beautiful wedding day!
Fantastic experience: We got married at Brackenridge this year. It was such a fabulous venue! Having stayed there previously, we knew the rooms were wonderful with so many little extras (like local eggs and fresh bread). We weren’t actually staying here on this occasion, but the majority of the venue was taken by our guests from out of town and country. They did not disappoint! As for our experience, Courtnay and the team were so organised and diligent, we felt we could totally relax and enjoy our wedding to the full extent :) what you don’t always realise when looking for a venue, is that having someone there who will manage the day and turn your vision into a reality for you is priceless. Courtnay was an absolute gift and we cannot thank her and the team enough. I cannot recommend Brackenridge highly enough whether it be for weddings, other events or just a mini break. We will definitely be back.
Thanks so much for your wonderful review Harry! We are thrilled you had a fabulous time at your wedding and we can't wait to have you back for many anniversaries to come!!
Fantastic experience: Has been a great trip, relaxing massage and a full afternoon of work, lovely bottle of bubbles and cheese platter on arrival.
So glad you had an amazing time with our Complete Country Indulgence package!
Fantastic experience: Fabulous place to stay. Quite and very comfortable. Rooms are a good size and the bed is super comfy. Nice breakfast supplied as well. Rooms: Very comfortable and have everything you need quite and private Nearby activities: Town and great bars are not far away you do need a car
Thanks for your review Chris! Glad you enjoyed our new beds!
Fantastic experience: Couldn't have asked for a better venue than Brackenridge for our wedding in January. Courtnay and the whole team went above and beyond to ensure everything went to plan and our guests have not stopped raving about how it. The cottages were also very comfortable to get ready in and was great to be able to have our guests staying on-site. Thank you again Courtnay. Look forward to coming back for a weekend getaway!
Thanks for your lovely words Melissa! We are so glad we were able to be a part of your big day and ensure you, and your guests had an amazing time! See you for anniversaries and getaways!!
Fantastic experience: Lovely spot for a conference
Thanks for the review Martin!
Fantastic experience: Thank you for a lovely day. Linka was very patient with arranging our booking and multiple changes. The Nadine and fellow therapists provided lovely treatments. With all our changes only 1 was missed with my mother receiving only a mini pedi rather than a spa pedi but the charge was altered without wrinkle. All around a great day out and the bride to be felt very spoilt
Thanks for your review - so glad you had a good time at our Day Spa!
Fantastic experience: First time having treatment at Wharekahau, was great, lovely service, locations and the treatment was great! One feedback would be the music - you can hear music in other rooms which are all sort of competing with one another, that part wasn’t very relaxing haha but an easy fix to be on one speaker system and soundtrack. Thanks for the great service and massages
Hi Claire, Have you reviewed the righ location? You have left this review for Brackenridge but have written Wharekauhau? We have one central music system at our spa - so all rooms play the same music :) Thanks
Fantastic experience: My wife and I recently had our wedding at Brackenridge. Courtenay, Sue and the whole team really went out of their way to make the day super special and smooth. The on site accommodation is perfect and all of our guests commented on how nice it was and the welcome amenities and breakfast food was a lovely surprise. The venue is great and the outside area for our ceremony is neat, tidy and well maintained. We viewed 3 wedding venues all of similar price but when we viewed Brackenridge we knew straight away it was the venue for us. If you are thinking of booking it for your big day I would say do it! All our vendors knew the venue well and you can tell that everyone enjoys going there. Thanks again team for everything! We’ll be sure to visit for a massage next time we are in town.
Thanks for your kind words Liam! It was an absolute delight hosting you, your family and friends for your wedding. We are thrilled you had such a fab day!!
Fantastic experience: Adorable spacious cottage. Extremely friendly staff.
Thanks for your review! So glad you had a good time with us!
Fantastic experience: Had a great hot stone massage at Brackenridge. My masseuse was very professional.
Thanks for leaving a review Sarah! So glad you had a great time!!
Fantastic experience: I want to thank Brackenridge Retreat. We got married over the weekend and we had guest stay and everyone was so happy with there rooms and service. Brackenridge went above and beyond for us. Thank you
Thanks for your review Nicole, so glad your guests had a great stay with us and congratulations on your wedding!!
Fantastic experience: I had a spa treatment as I live locally. A real treat and made to feel special by lovely staff. Faultless experience. Will be back :D
So glad to hear you had such a lovely experience at our Day Spa! We can't wait to welcome you back for more pampering :)
Positive experience: Generally the massage itself was very good and I loved the music selection. It would have been good if the masseur introduced their names and asked us if there was any body part which we wanted more focus. Otherwise very nice. Thanks Thanks
Thanks for your review, so glad you enjoyed your massage and the music selection!
Fantastic experience: Loved this weekend getaway. Used the pool, and tried the spa. We had a complimentary breakfast of fresh eggs and sourdough bread. Or beautiful muesli. Grounds well kept and spring is a lovely time to visit. Would definitely recommend Rooms: Our studio was lovely, clean and roomy. So comfortable. Nearby activities: Martinborough has so many vineyards and wine tastings. Many are walkable from town centre. So many fabulous places to eat. Loved neighbour hood Cafe and Crouching tiger to eat. Also a great gin bar and Cool Changebon the corner. We also went to Stonehenge Aotearoa, we'll worth the visit and incredibly fascinating
Thanks so much for your lovely review Pam! Fantastic to hear you had a great time with us!
Negative experience: Very disappointed. I 'd had a massage booked for two weeks that was cancelled the day before. Then, on the day of my other treatment I waited 20 minutes past my appointment time to be told it would be another 15-20 minutes before I was seen. It's a lovely place to hang out but I had to get back to work.
Hi Karen, We are sorry that your were disappointed with your visit to us. Your initial massage was cancelled as we had multiple staff members sick, obviously we don't want staff coming in if they are unwell so we have no other option but move your appointment to another day.We are sorry to hear about your wait for your treatment - this certainly isn't our usual practice and we will do our very best to make sure this doesn't happen again in the future.
Fantastic experience: Safety: The showers over the baths need to have some sort of handrail support as you climb over the side. Other than that great pressure and plenty of room.
Thanks for your rating!!
Fantastic experience:
Thanks for your review Fernando!
Fantastic experience: Brilliant treatment. Lovely service
Great to hear you had a good treatment Melissa! Thanks for your review!
Fantastic experience: Found at short notice. Very comfortable and well appointed Nearby activities: Tramping Walkability: Close to Martinborough. Close to Tararua walks Food and drinks: Ok
So glad to hear you enjoyed your stay! Thanks for the review!
Fantastic experience: Day spa is amazing. I had a relaxing day.
Thanks for the review Richel! So glad you had a relaxing day!
Fantastic experience: Had a massage at Brackenridge spa and can’t recommend enough. Was fantastic.
Fantastic experience: Really nice place to stay.Amazing stay and really nice hospitality.They provided bread and spread plus eggs and juice for the breakfast.
Thanks for your review - so glad you enjoyed your stay!
Fantastic experience: Thank you Raelene for a great spa treatment today. Will definitely be back, highly recommend
Thanks for the review Kate - so glad you had a great treatment with Raelene!!
Fantastic experience: Lovely staff, the treatment did wonders for my skin. Highly recommend.
Thanks Melissa, So glad you enjoyed your time at the Day Spa!
Fantastic experience: Was here for a wedding what a great venue. The food for the wedding was exceptional and service.
So fantastic to hear you had a good time at the wedding Carla! Thanks for your review :)
Fantastic experience: We stayed one night at short notice. Cottage was amazing, very large and clean. Highly recommended.
So glad to hear you enjoyed your stay! Thank you for your review!!
Fantastic experience: The day spa at bracken ridge is amazing. The whole environment is very relaxing and I definitely recommend the day spa
Thanks for your review Andrew! So glad you had a lovely, relaxing time!
Positive experience: I had an awesome pedicure today it was very relaxing, the staff were lovely and my toe nails look great!
So glad to hear you had a good time in the Spa Jayne!! Thanks for your review
Fantastic experience: We stayed here in March for my husband's cousins wedding it was a aboustely lovely beautiful place nice and comfy and warm we will be back for sure
We are so glad to hear you had a good time at the wedding and during your stay with us! Thanks for your review!
Fantastic experience: Conference venue was excellent. Catering was over and above. Recommend Have had a couple weekend here too that was great
Thanks for your review Evan - so glad you had a good time with us!
Fantastic experience: Hello guys - Jess and I loved our Spa Day. You guys rock so friendly, awesome service and you made it very relaxing we will be back. Nia a special thank you to you young lady. ❤️ Debi
Thank you so much for leaving a review Debi! We are stoked to hear you and Jess had a fabulous time and we hope to see you back!
Fantastic experience: Came here for a wedding . Amazing place to stay and have a wedding. Private, peaceful and good country living. Throughly enjoy our stay to celebrate family wedding
Thanks for your review Grant! So glad to hear you had a good time during your stay and at the wedding!
Fantastic experience: Gorgeous setting clean and warm! The breakfast products are delicious! Can't wait to come back and try out a cottage!
So glad you had a fabulous stay! We look forward to welcoming you back!
Positive experience: Beautiful location, the ladies in the spa were all so lovely and kind. I received the most lovely facial & beautiful nails done by a truly wonderful woman (regretfully can not recall her name). She is an absolute asset to your team. Unfortunately, the spray tan I had left awful dark splotches all over my wrists / palms of my hands. I did question this at the time as it was horrible to look at, but I was told it wouldn't dry like this. Sadly, it did, and as it was my wedding the next day, I was a bit shocked and disappointed. The beauty of Photoshop has saved the day. Please ensure your guests wash their hands post spray tan, or even use a tanning mit to buff/blend out tricky areas
Hi Diana, Thanky ou for your feedback on your recent experience in our Spa. I am pleased that you enjoyed your facial & manicure, & very disappointed at the outcome of your Spray tan. I will investigate this further to ensure that it won’t happen again. Please accept my sincerest apologies. Jill - General Manager
Fantastic experience: We stayed in a 2 bedroom cottage. It was very comfortable, well laid out and large. It had everything we needed and we really enjoyed the breakfast provided. I would definitely go back.
Thank you for your review - we really appreciate! Glad to hear you had a good stay with us :)
Fantastic experience: Had the winter special body wrap and full body massage. Nadine was absolutely fabulous, very experienced and a so friendly and kind. Very highly recommended. Feeling fabulous thank you
Thank you so much for sharing your review Vanessa! We are thrilled you had a great treatment with the wonderful Nadine! Hopefully we see you back on another monthly special!!
Fantastic experience: Beautiful accomodation that is everything you could need. Beds are super comfy and we enjoyed our stay immensely. Would definitely stay again next time we are in town.
Thank you for your review Cherie! So glad to hear you had a good stay with us and we hope to see you back again soon :)
Fantastic experience: I had a back massage with Raelene. She did a great job and just as I asked. They fitted me in at short notice for an appointment which was appreciated. A worthwhile and enjoyable experience.
Thanks for your Review Gayle! Glad to hear you had a good time with us!!
Fantastic experience: Attended a wedding on Thursday and it was absolutely beautiful. Immediately got us thinking about seeing how much it might be to book in, and we’re not even engaged (yet). The service was absolutely impeccable. Everyone was so helpful and so quick to help and so lovely. Always a huge bonus to any venue. You may be hearing from us ;p hehehhee
So glad you enjoyed the wedding - it was a beautiful day!! You know where we are when the questions is popped!! Thanks for your lovely review!
Fantastic experience: Superb place to stay for our group of 14. Beautiful warm and cosy cottages, exceptionally well equipped, and reasonably priced. Very comfortable bed and great pressure in shower. Had a wonderful stay, ideal base to enjoy the region with beautiful dinner in Martinborough and visit to the nearby Palliser Ridge Station, Ngawi and lighthouse.
Thanks for your review Vicki! So glad to hear you all had a fantastic time here at Brackenridge!
Fantastic experience: Lovely little spot - close to the square, quiet and with a quaint country outlook, with gym and pool access. The standalone cottage had everything we needed for a quick and comfy stay in Martinborough.
Thanks so much for your review Tom! So glad you had a good stay :)
Fantastic experience: Friendly service, room was very nice and the breakfast was good (managed to cater very well for dietary requirements). The spa treatment was great, relaxing and very enjoyable. Would definitely come back and highly recommend.
Thanks so much for your review! We are thrilled to hear you had such a wonderful time at Brackenridge!
Fantastic experience: We have just had 2 nights staying in Lodge 3, absolutely first class, we stayed in Lodge 6, 3 years ago,. We have travelled from UK, our daughter from Dubai to stay with our NZ family. Everything was perfect enjoyed the log fire, swimming pool. Despite the rain it was very relaxing,comfortable. Thank you to you and your staff.
Thanks so much for your review Christine. We are thrilled you had a great stay! Happy holidays to you and your family :)
Fantastic experience: What a wonderful weekend away from Wellington City. Highly recommended this accommodation. Stay a couple of nights and the studio was perfect for out needs. The staff are amazing, detailing the room, food provide and service will be back. Thank you making our weekend away even more special.
Thanks for your review Cushla, so glad you had a great getaway!!
Negative experience: We paid a lot of money for 1 night. We left feeling so disappointed and ripped off. Over priced for what is supposed to be "luxury" the place was tired, dirty and the furniture was in need of replacing as some was broken. The best part was the dinner held elsewhere. We sent a email and never heard anything back. Save your money and stay elsewhere
Hi Lola,Thank you for taking the time to leave a review, this is very different from our normal feedback and we are sorry you left feeling disappointed. We don't promote ourselves as a luxury accommodation offering, we are a home-style, country venue, and we have high standards when it comes to cleanliness and offering guests a comfortable stay. We are sorry this isnt what you received and we would love to get more details from you to ensure this doesn't happen again. I have checked our emails and we don't have any feedback from you - please email [email protected] so we can continue this conversation.Thanks
Fantastic experience: We could not have picked a more perfect venue for our wedding than Brackenridge Country Retreat. Having our guests stay at Brackenridge with us gave us so much time to be able to spend with our family and friends leading up to the wedding. Courtnay and her team made the wedding day itself run flawlessly, making everything easy from start to finish. We loved being able to be hands on with the decorating, but Courtnay made it easy to step back and enjoy the day when the time came. We are especially grateful that the venue was both kid and dog friendly. The catering was incredible thanks to Trestle & Mortar and the bar set-up worked wonderfully. What a beautiful, tranquil venue – we look forward to visiting again on our anniversary. Kai & Tash
Thank you so much for you review Kai and Tash, it was our pleasure to host your wedding and we are thrilled you had such an amazing day!! See you back soon!
Fantastic experience: A beautiful place to stay, the suite was big, and so nicely decorated, and the facilities are really lovely. The morning breakfast was also really nice. One of my favourite places to have stayed on our trip south. Thanks to the lovely team. I would highly recommend staying here.
Thank you for your wonderful review Michelle - we are so glad you had a great stay with us!!
Fantastic experience: What an absolutely stunning wedding and stay we had! I was bridesmaid, so firsthand saw how Courtney was on to it and so friendly and very professional. They were very helpful, even with requests after the wedding! The accommodation was clean and comfortable. Truly a wonderful experience and I would recommend Brackenridge to everyone.
Thanks for your review Tania, it was lovely meeting you and having you here for the wedding!
Fantastic experience: I am absolutely thrilled with the full spa package that my kids gifted me for my birthday. Sam was so lovely, all of her treatments were top class. But, WOW, her hot oil head massage was so much better than I've ever experienced. A big thank you to Sam and everyone at Brackenridge for making my day so special.
We are so glad to hear you had such a wonderful birthday treat with us at the day spa! Thank you for your review!
Fantastic experience: Such a gorgeous little spot, beautiful fire place and lovely heated bathroom floors, perfect for the winter weather. Access to gym and pool till 10pm! Spa services were also so lush So good. Loved it and will definitely be back.
Thanks for such a wonderful review Georgia! We are so glad you had a great time with us and we can't wait to have you back!
Positive experience: Had a couples massage and it was not great. We were not introduced to the people doing the massage we were told to lie on the bed and they just came in. At one point the person doing my massage left the room and I was wondering if this was the end ? At the finish my partner was asked if they wanted or tea or water but I was not asked . I thought maybe they had asked him for both of us but no when we came out just one glass of water waiting. I thought a couples massage would be the same for both but it wasn’t the type of massage we had was different .My partners experience was a lot more positive the person doing his massage asked him if he had any particular issues . I did not enjoy the experience and found my massage at times painful especially the bits where she was digging her elbow in. Will I ever go back no .
Hi Kaye, Thanks for taking the time to leave a review – we are very sorry to hear that you didn’t enjoy your massage, this is far from the normal feedback we get at the Day Spa. We never want anyone to be in pain when receiving a massage and would encourage you to please let your therapist know if this is the case. We have spoken to all therapists this morning about the importance of checking in during a treatment as well.
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