Jetts Albany

Fantastic experience: Clean, tidy and spacious gym. Good range of equipment and free weights. Definitely recommend it as a place to start or continue on your health journey.

Fantastic experience: So far the best Jetts gym I have been at

Fantastic experience: Well equipped gym at the best location, so close to motorway. Staff are always friendly and helpful!

Fantastic experience: Jetts is the best. So many location up and down NZ this branch in Albany has great facilities

Fantastic experience: Best

Positive experience: Hyrox equipment and very friendly front counter staff.

Fantastic experience: Jetts Albany is clean and because it's so spacious has plenty of room to work out. Nienka always has a welcoming smile and is very knowledgeable.

Fantastic experience: Great amount of space and equipment! Lovely facility

Fantastic experience: There is a lot of improvement over the past. In particular, Lucy, a staff member at Albany Brunch, is a great staff member who always cleans the bathroom and equipment and responds with kindness.

Negative experience: If you area female, then you don’t want to join this gym, you wouldn’t want to use the toilet as it’s shared by male members there is only 2 toilets. And both stinks of urine, always have urine on the toilet seat and on the floor, Tried to cancel membership hard to cancel it. I emailed them twice about the situation as to change one toilet for male and ane for female. So simple, they wouldn’t do it. I don’t expect staff members to keep wiping toilet seats after every male member who can’t be bothered to lift the toilet seat. It’s disappointing how they refused to acknowledge that there is a problem.

Fantastic experience: My go to Gym.

Fantastic experience: Great club, awesome amount of space. Good selection of equipment. Love the boxing room

Fantastic experience: 4.5 stars Reviewing the gym based on how it is now as opposed to the well-known historical issues of poor air conditioning and managers that looked completely bored out of their skin. Nienka (the manager) runs an excellent ship and keeps the gym nice and clean. Unlike most of their previous managers, she actually smiles at people who enter and doesn't look bored. She also went out of her way to assist me with renewing my membership and not having to get a tax invoice from the call centre. But Jetts' CORPORATE management remains lacking - it's impossible to renew membership online, no reminders are sent to renew, and the phone/app-based door entry remain fiddly and annoying.

Negative experience: This place is absolutely terrible! My car was blocked by other members of the gym. I asked the staff to get the owner to move the car, and he said I had to ask people one by one in the gym and saying this was not his responsibility. I had to wait nearly 1 hour in the car.

Fantastic experience: Great gym. The biggest Jetts in the north shore.

Fantastic experience: Larger and more equips then other Jetts. I also impressed how they handled membership throughout the Covid period. They shows their high standards. I am satisfied being a member of the gym and no hesitation to recommend to others.

Fantastic experience: Awesome gym! So much space! Love the boxing studio

Fantastic experience: A nice large open gym...equipped with all u need...I recomend jetts Albany..

Positive experience: Good size floor area with a good range of lifting/ cardio equipment.

Fantastic experience: I love this gym so much and staff are cool

Negative experience: I was a member with Jetts for 3 years. I'm planning to move overseas so sent Jetts an email to ask what my cancellation notice period is for my membership. A week later I hadn't received any response so sent a follow-up message. Another week passed and I received a reply stating I would need to give 2 weeks notice if I want to cancel. Shortly after this when I went to Jetts for a workout, I found my key tag didn't work anymore and when I asked why was told my membership was cancelled. To have my membership restated I had to send another email and again it was another 2 weeks before I received a response from Jetts. By this time I'd had enough of Jetts' incompetence so I didn't reinstate my membership. Only join Jetts if you don't mind crowded gyms and terrible customer service.

Fantastic experience: love the place all the equipment if first class

Fantastic experience: Can't speak highly enough about this place nice clean facilities, great space for training, with a great set of trainers that work from this venue.

Negative experience: Jetts is a gym with bad service and uses greedy methods to get your money. Firstly, missing a payment occurs a hidden fee of $20+, which happened unexpectedly when I was just transferring money between accounts. No warning. Secondly, it is impossible to cancel my membership through the website, Jetts forces you to contact customer support. How is this a good idea? This annoys users and increases the business cost of having to hire more customer support resource. Thirdly, they make you pay for 2 more weeks before you're allowed to fully cancel. Anyways, because of these methods they impose, I have transferred to a competitor gym.

Fantastic experience: Best jetts gym I’ve been to so far

Fantastic experience: A really positive environment and a variety of equipment. I enjoy going whenever I do.

Fantastic experience: Great, good size so your not always shoulder to shoulder

Positive experience: Spacious and clean. I was not visited in busy hours, so I recommend checking to check before visiting.

Fantastic experience: Best gym on the shore I've been to so far cos it has a glute drive and is a bigger thought out facility

Fantastic experience: Jetts Albany has good equipment and a great workout environment, staff are friendly and accommodating. Great value for money!

Fantastic experience: So much good equipment, vibe. Got everything I need! Decent parking too!

Negative experience: Absolutely bad service, I am not able to go to gym for a while but still taking my money from my account. Emailed to their customer service and only thing they replied is "based on terms and conditions blah blah blah", please rememer it's me who pay the fee. Please be a human, not robot just follow the rule. Be kind and considerate

Fantastic experience: Great gym. Always clean, weights racked, and always good gym etiquette. Mark, Dylan, and Vicki always make going to this gym a great and welcoming experience.

Fantastic experience: My favourite gym since moved in Albany 6 years ago. Super friendly, kind and helpful staff and good facilities.

Fantastic experience: One of the biggest Jetts on the North Shore, a lot of parking spaces. It offers three squat racks, range of free weights, functional training section, cardio and weight training machines and a decent size boxing room. A good place to be with very affordable price.

Fantastic experience: Very clean and Tiny. It could be a bit of people but most of all great. Space is huge . Staffs here are very friendly .

Positive experience: I have visited this Jetts gym a few times on the 3-day free trial. It is a very small gym with about 6 treadmills, showers, free weights, machines, and some other fitness equipment. The gym is always very clean and there is usually a staff member to help you out. There are currently a couple of machines out of commission and waiting for repairs. The restrooms which also contain a shower get very wet and the toilet gets pretty wet too. Additional notes: Parking on site.. FREE WIFI, vending machine available selling energy drinks (about $6 a can), some protein snacks, and water. Wifi password is jettsgymalbany

Negative experience: Nothing against the gym but they make up fake fees and charge you extra for no reason. Debit success is a unhelpful service and claim that payments get bounced and charge you an additional $10 without even letting you know even if you have money in your account to do so when the payments goes out. If you try to dispute it jetts just tell you to deal with them and offer no help at all and say you will be refused entry at the gym if you do not pay the extra fee. I will be cancelling my membership as this is the second time they have charged me claiming my payment bounced when I had the funds. Do not recommend and jetts were not helpful at all in the situation.

Positive experience: Bigger gym then wairau but I don't enjoy the empty space as much, as always jetts still has an amazing roster of staff.

Negative experience: Really bad service. We only can cancel our memberships through email, but no one reply my mail and they just take money from customers.

Negative experience: Absolutely shocking service. They have changed the terms of me using the gym, refuse me entry, and have taken a cancellation fee out of my account. I asked for them to reconsider the fee given that they have said I am unable to use their services and they have blatently refused. I will be telling everyone I know not to ever use Jetts.

Positive experience: Bigger than Jetts Long Bay and Browns Bay with excellent equipment. However I've decided to find one that is child friendly due to their recent change to their policy around children.

Fantastic experience: The best and biggest jetts gym I’ve been to! A lot of space and equipments which allows members to constantly do their workout ! Hopefully they get a stair master cause that will be bomb

Fantastic experience: It was my first time at Albany and I loved it I didn't want to leave but I had to go to an appointment afterwards. I have a new job out that way end of the month so I was trying it out although I will be training at 6 a.m. when I start my new job but I loved it and I know that I will thrive there and get back into shape and I can't wait it has a very good feeling there

Fantastic experience: Super big workout area which is great in terms of not being crowded, although the equipment arrangement is quite strange... could just be me. Really good A/C, keeping the room really cold at firat, but just right as you work out.

Negative experience: Terrible customer service. How can you charge the customers member fee if they are not allowed to enter the gym?! I didn’t upload my Vaccine pass cuz I don’t think it’s safe to come to gym at this stage, and due to your policy I don’t have the access to your gym by my member card. But you still charge money from my account from the day we started to use traffic light system. It’s NOT a right way to do your business JETTS

Positive experience: I've been a member of Jetts Albany since Oct 2020. Generous parking space, always welcome staff, 5 shower facility. clean interior and machine. only 1 thing I've given 4 stars is if 3 shower has been used at the same time water pressure is noticeably weak.

Fantastic experience: Super gains!

Positive experience: Great place. Clean, lots of facilities.

Fantastic experience: Joe has a great sense of responsibility, says hi very often to gym lovers, very technical and down to earth man.

Fantastic experience: Sparkling Clean and Quite environment. Friendly Staff member. Love it.

Fantastic experience: I've gone to Jetts Albany nearly every day for the past year. Always clean, and other members and staff are very respectable.

Negative experience: If you are safety conscious in this pandemic area you would have very serious concerns about the multitudes of members letting in groups of friends during unstaffed, and even staffed hours.

Negative experience: Customer service is unprofessional, unhelpful and trying to take money from clients in unacceptable way. I had requested to onhold my membership during 2rd lockdown in Auckland because I was afraid of gathering group of people. I was surprised in the way the team responded to me at first asking why I wanted to on-hold and threaten me by their 12-week rule of onhold. That just showed me monetary-oriented business of Jetts (in negative way) and carelessness for community health while I was trying to follow government Covid announcement. I emailed back explaining my concern about health and was not happy in the way they respond to client's request in search sensitive time, I decided and asked to cancel my membership. They did not cancel my membership as requested but instead put my membership onhold - which was NOT my final request and decide to reactive my membership months later WITHOUT getting any permission or confirmation from me. Jetts then deducted money from my old bank on the date they re-activated (by their own obviously) and because it is closed bank (lucky I closed my old bank otherwise they will take money from my old bank without my permission), they were not able to do that. Today they called me in very "rude" way asking me to pay while I explained and sent them my cancelation request email months ago. They tried playing around, and threatening me to pay the amount from the date activated to today and will bring to debt collector. They also said they emailed me to notify about that amount and I asked them evidence because I check of emails from Jetts in my mailbox, there is nothing. It did not surprise me when it takes time for them to respond to my evidence request because they definitely did not send any to me. They then came back saying I signed up with wrong email, they were not sent to my email, so its my fault and I have to pay. OMG!! Its so REDICULOUS when I read that email. They definitely made up that because on the date I signed up, I got an email from them in my mailbox to congratulate starting with Jetts. I told them from clients perspective, I feel totally UNFAIR when firstly they did not process my request properly, Secondly they reactived and tried to deduct money from my old bank without my membership, thirdly they did not notify and contact with me in their first attempt to deduct money but accumulated to certain amount then asked client to pay for that. They are totally losing their reputation in my mind and I am now regretting to refer my friends to their gym. They are trying to take money from client via unacceptable and unfair way to client. Dont even deserve one star, haft star. You will never get money from me but lose your value, your reputation, your brand.

Positive experience: Good gym has what you need plenty of cardio equipment has 2 power racks to squat and bench in also has 2 Smith machines and a dedicated dumbbell area plenty of other equipment also has showers and toilets

Negative experience: Bad service, i went through the doors with my buddy one night and Jets sent me a threatening email saying I will be charged $199 and my account would be terminated next time for not using my swipe card even though they clearly knew I have a membership since they recognised me on the cameras. I didn’t even forget my swipe card that night I just went through the doors at the same time as my friend and thought nothing of it. Obviously this company just wants to charge their clients as much money as they can rather that kindly informing customers of the overly strict rules.

Positive experience: Good place for workout keep it up.

Fantastic experience: finally a power rack!

Negative experience: The service team was pretty unhelpful When I found out I was over charged

Negative experience: Jetts is the catfish of gyms - read the T&Cs carefully

Fantastic experience: Awesome setup and welcoming and knowledgeable staff

Fantastic experience: Customer service was awesome thanks for my access card..

Fantastic experience: Good place to work out! Wish they would get new machine such as stairstepper/stairmaster/climber :)

Fantastic experience: Good place for workout

Positive experience: Way too crowded I like glenfield jetts

Positive experience: 24/7 .always clean

Negative experience: WiFi normally out of service in the morning 3-4 days a week.

Fantastic experience: Very nice Gym for working out

Positive experience: Great gym for the price, unfortunately other gyms have more amenities.

Positive experience: Good gym but still think their CBD branch is the best

Fantastic experience: Not just a great place to go. But you can make new friends well you work out.

Fantastic experience: Gym

Fantastic experience: Spacious and well equipped

Negative experience: No free weights.

Positive experience: Great atmosphere

Positive experience: Great

Fantastic experience: The best gym

Fantastic experience: Best gym Jetts have in NZ

Positive experience: Huge fitness, free boxing class and etc

Fantastic experience: It's clean and tidy.

Fantastic experience: Good! 24/7 open!

Positive experience: Cheapest gym around, 24hours and good facilities

Fantastic experience: Larger than most Jetts gyms and has multiples of some machines

Positive experience: Good place, the only problem is the WiFi

Negative experience: The staff is not as friendly as those previous one any more. When you ask a why question, the response was "I don't like your attitude" …

Fantastic experience: Nice little gym. Not a lot of parking but I've always found a spot.

Fantastic experience: Yes what can I say if you want to get fit and sitting at the place to go meet some nice people good bodies makes me a bit embarrassed her looking at my body if there's some nice people there and no arguments about your fitness or the way you look going as a person and do your thing highly recommended

Negative experience: 샤워실이 더럽고 운동기구 정리안하는 회원들이 많음 비추.

Positive experience: Too busy there too often

Positive experience: 24 hour fitness

Fantastic experience: Large open spaces, good equipment

Fantastic experience: Heaps of machines. Great trainers.

Positive experience: Great fitness equipment and large stretching area

Positive experience: All the equipments you need 24/7...staff just need to enforce the role of members cleaning after using any equipment :-)

Fantastic experience: Very nice