Jetts Glenfield

Negative experience: Always crowded. Few benches.

Negative experience: I was with Jetts beginning of the year. I emailed recently to confirm prices, I was given a price which had increased quite a bit so I called, the lady I spoke to explained to me how I could query it further. When I asked for her name she refused, I wanted her name as a point of reference. I then got hold of a lady at the branch in Glenfield she was lovely but her quote was even higher then what was emailed to me that day. I've also emailed once about a complaint and nothing was ever done. I have since found a better priced gym, with professional staff. Very disappointing

Negative experience: Should fix your phone scanning on the app. So many times I’ve been waiting outside for like 30 minutes due to the scanner not working. 30 mins wasted just standing outside is actually crazy. Otherwise a good gym anyways.

Fantastic experience: Great layout better than mairangi bay by 10 fold and better equipment, it puts that branch to shame in a way

Fantastic experience: Cristian at Jetts is fantastic! As a complete newbie to the gym, I was really nervous, but Cristian has made the whole experience so much better. He’s super friendly and really takes the time to explain everything in a way that makes sense. I’m still new and haven’t seen big changes yet, but I’m already feeling more confident and excited to keep going. If you’re new to the gym, Cristian is definitely the trainer you want by your side!

Negative experience: I feel I was misled during my membership renewal at Jetts Glenfield. This is my second year at the Glenfield branch. First year, I paid upfront as it's cheaper for the whole 12 months. When it was time to renew, I went in and specifically said I want a membership that I can cancel anytime even if I have to pay more because I knew we're moving eventually. Now that it's time to cancel, they are telling me they're unable to cancel because I'm in a minimum 12-month contract and charging me a hefty amount to cancel. That does not make sense because if I wanted a minimum 12-month term, why wouldn't I just pay the entire amount upfront AND get the discount? That's what I did my first year. Why would I switch to a weekly payment AND pay more?? What's more frustrating is I can no longer reach the person I talked to when I renewed. The person at the branch just shrugged said he can't help me. I was forwarded to Jetts New Zealand who obviously does not know what I'm talking about and have no context of the situation. Also, I referred my partner to Jetts back in January and now when we move, we're both going to pay a gym membership we no longer use. Jetts is just going to keep collecting our money. UPDATE: I called them as suggested by the "owner" and nope, they still don't know what I'm talking about and couldn't help me which further validates my point.

Fantastic experience: Very home like feeling. Clean, comfortable, neighborly and not crowded at any time which I feel very comforting.

Positive experience: This is an excellent place to engage in your fitness regimen.

Negative experience: Read other people's reviews especially about how difficult it is to cancel. See, when you register, you deal with actual people in the gym that are being friendly and all. But when it comes to canceling, you send an email that goes to the HQ that will say you cannot cancel your membership for various reasons.

Fantastic experience: Jetts is my second home, equipments good, clean, affordable price.

Fantastic experience: One of the favourite gym

Fantastic experience: Well equipped gym, reasonable price and James is great

Negative experience: I ended up falling sick and losing a lot of my mobility, my legs no longer work properly due to disability. Tried to cancel/stop my membership from renewing, I was told they couldn't do anything about it. I could either contact them again at the end of my term (didn't tell me when that was) or I could pay a hefty cancelation fee. Person on the other end didn't care at all and were very cold, but they don't mind taking my money.

Positive experience: It’s ok

Fantastic experience: Love the community vibe

Fantastic experience: Great!

Fantastic experience: The gym was really good, something new, but you know they say gotta start some wear.

Positive experience: Not enough bathrooms during peak times. Not enough machines.

Fantastic experience: Good place , new equipment and cleaning place

Fantastic experience: Adipoly

Negative experience: Even more trash than Albany, that's saying something.

Fantastic experience: Awesome and friendly community gym!

Fantastic experience: Lady who is the manager is fantastic she speaks to everyone and knows their names she cleans the equipment amazing young lady

Fantastic experience: The perfect gym, staff are amazing and the gym is the perfect size.

Positive experience: I spent so many hours looking at that road, that when the time came down at Mt Cook, I knew exactly where to stop to take the same photo. I recommend Glenfield Jetts, it is clean and friendly.

Fantastic experience: Josh gave an excellent customer service experience. Friendly, informative, helpful and attentive. He makes you feel so welcome. Thanks Josh. You are a star!

Positive experience: One of the best presented shops on the north shore,great example to other stores especially ref layout and the staff are excellent and helpful.

Fantastic experience: jeremy cool as

Fantastic experience: The PT Jeremy is excellent!

Fantastic experience: clean and tidy equipments

Negative experience: Awesome place to be

Fantastic experience: Solid gym

Fantastic experience: Clean with really great quality equipment.

Fantastic experience: Perfect for shift workers. Everything I need to keep fit no matter when or where

Positive experience: Good location, easy parking outside.

Positive experience: Good gym. Nice and clean. Equpment ok. Staff friendly when they are there.

Fantastic experience: Nice place to work out in the morning. Not so crowded and got all the machines.

Positive experience: Clean, nice environment, only one star is missed as only two toilets & bathroom (combined) A bit line up is required if both of them is occupied

Fantastic experience: Great gym

Fantastic experience: I like the new refurbishment and placement of equipment.

Fantastic experience: Friendly staff Modern equipments

Fantastic experience: Comfortable...eady access to the machines....friendly staff

Negative experience: Horrible service. Access card hasn't worked for 4 weeks and nothing done to resolve the situation or maintain any communication. Also still took payment

Fantastic experience: Recently renovated, Jetts Glenfield is by far the best Jetts on the Shore. I received PT session from Victoria even tho I've been working out for like 2 years and I regret I should have received PT session long time ago. I see I am burning twice more calorie for same hour I spend and it actually less harsh on my body.

Positive experience: 舒服

Positive experience: Air conditioning should be cooler.

Positive experience: I really like jetts... I have joined most gyms in this area but always come back..

Positive experience: Overall is good, but always short of self-cleaning paper.

Negative experience: Read carefully not against any business. Fact is its Not safe for women as I see lot of unwanted members smoking and drinking outside the Jetts parking lot during unstaffed hours. My wife lost her bag while she was working out. Lost her expensive belongings like watch and everything. Staff gave us very usual reply that footage was not clear to identify who came in and took it from open lockers. Sad we had to cancel as did not feel safe as my wife was been followed till our home while she was leaving gym as well. Thank you but no thank you for not offering anything for trauma caused to us. Not good service guys not thinking customer in your heart of service. My apologies this was for Jetts Birkenhead not Glenfield.

Negative experience: So frustrating. I cancelled my membership 5weeks ago and they are still taking money out of my account and said it will take 4 weeks to refund!!! Their so called membership team is useless. Over them. Use another gym where they dont steal your money.

Positive experience: Decent sized gym to work out at. Obviously gets very crowded in the evenings, but good variety of equipment. Could do with a dedicated deadlift area and free weight squat racks

Positive experience: Ok

Fantastic experience: Great gym

Positive experience: Not to busy

Positive experience: Great place to workout

Positive experience: Nice team. Little bit small of place.

Negative experience: dam key card not working and i need to take a dump and this just bad service im making a complaint.

Positive experience: Update 25/7/2018 I've talked to call centre and explained again the situation and they've agreed that it wasn't right to charge that and refunded the amount. ------- A company knows how to follow it's policy when it comes to their benefit while they cannot explain why they charge you extra money. Even their complaints email not working.

Fantastic experience: Do it.

Fantastic experience: Lovely Staffs

Fantastic experience: Great equipment

Fantastic experience: good staff plus neat and clean gym

Fantastic experience: VERY NICE AND FRIENDLY STAFF.

Positive experience: All you need in 24 hour gym with fabulous staff and excellent Manager!

Positive experience: Great casual workout place, helpful staff, no gym showoffs. Could do with a changing room though.

Negative experience: 伸展區太小了。這裡也沒有更衣室，只有兩間浴室而已，所以在尖峰時間時，房外都是大排長龍，可不方便。

Fantastic experience: Great little gym