Swimsation Swim Schools
Information about Swimsation Swim Schools
2110, Auckland
Opening hours
- sunday: 7:30-13:30
- monday: (closed)
- tuesday: 13h-20h
- wednesday: 13h-20h
- thursday: 9h-20h
- friday: (closed)
- saturday: 7:30-13:30
Swimsation Swim Schools: Opinions
Fantastic experience: Swimsation is my son's happy place.we are in our 3rd year of learning with this amazing team and its absolutely value for our time and money.kudos to the team Swimsation
Thank you we will pass onto our team. It is certainly a great atmosphere.
Fantastic experience: Mana has been a great instructor for Aksheeta and is teaching her to be more confident in the water. Thanks Mana
Thank you for the feedback, I will pass it on to Mana. We are glad Aksheeta's confidence has improved
Fantastic experience: Good lessons and price is good too
Thank you we work hard to continually improve
Fantastic experience: Friendly staff and great instructors. Very welcoming. Recommend if you wish to learn to swim
Thank you we are glad you felt welcome and had a great experience.
Negative experience: Very misleading business and extremely poor customer service. Would not recommend. If I could give 0 stars, I would!
MorenaI am very sorry you have had a bad experience, we would like to know more about your issue so we can ensure you have received the correct information. Please email me directly on [email protected] aim to return emails within 24hours and provide newsletters with information of upcoming term dates. Our office was closed for Easter weekend but we are open again this week. Please email me if you have constructive feedback so we can understand your issues.All the best FionaSwimsation Swim Schools
Negative experience: Our daughter have been going here from Feb this year. While she was in the tiny turtle class, the trainer (Ben) was really good and also encouraged our daughter to do well. We were really happy with it. But, as soon as she moved to “star fish”, the encouragement and support from the trainer is very disappointing. Have also expressed our feedback to the management.
Negative experience: My husband arranged his day to take my daughter to her swimming lesson at 11.45am only to find it was cancelled. Only got a phone call that is was moved to 11.45 from 1200 due to lane congestion. We never got an email for cancelled class. This is bad management considering we were mucked around before also as we arrived for our 11.30 class , my daughter wasn't on the swim list and had to wait till 12.00 slot. Totally not impressed and annoyed!
MorenaI apologise that you needed to wait an extra 15minutes for your time slot but great that both could swim when you came. On occasion we do need to move lessons to ensure both client and staff safety. Thank you for your review and we hope you will join us for the upcoming term, lessons begin Mon 24th April, Wed 26th April (closed Tues 25th April for ANZAC day)All the bestFionaSwimsation Swim Schools
Negative experience: This director Fiona is so misleading We never went to swimming classes abd she didn’t mention in email that she is holding place We never got asked to pay deposit so we said yes assuming it’s not in contract We couldn’t make it during covid reasons and she sent us email to pay the fee Taking her to court it’s not about the fee, we already paid by the way but ITS MISLEADING PEOPLE to take book ins The reason I want to take her to court so she won’t mislead other people. We already donated fee Don’t enrol your child tbh
KiaOraI’m sorry you are upset but best to take it off line as you have already said you are taking further action.Swimsation & myself Fiona pride ourselves on simple fun aquatic lessons and we also offer makeups for missed classes.Please check our website for all terms and conditions www.swimsation.comWe strive to be innovative and ask for constructive feedback not bullying,We value people first and are diligent about our processesIf you have constructive & kind feedback without bullying feel free to use [email protected] as the best email address for responseHappy New Year / Remain vigilant around waterFionaSwimsation Swim Schools
Positive experience: Instructor was great. Young but good with my 4m old. Place didn’t look clean….didn’t feel clean which is disappointing as i was hoping to join the classes
Good morningApologies for the delay in returning to your comment, we have employed new cleaners so perhaps you want to retry. If you ever have feedback best to let someone onsite know so we can rectify the issue on the day. We hope you will come for another free trial.Great that you thought our instructors were good, I will let the team know.Regards FionaSwimsation Swim Schools
Fantastic experience: Very busy, but every one's there for the same reason, great instructors keep the kids entertained while learning and having fun
Thank you
Positive experience: good facilities bit quite a small space. It gets really busy and since it's just one way in and out the whole place is really chaotic when all sessions are running at capacity
Thank-you for your feedback
Fantastic experience: A+
Thank you.
Negative experience: My special needs son was taking lessons at swimsation papakura for a year + , over this time the lessons went from $300 per term to a whopping $500 per term, I multiple times was in contact with staff regarding the lessons as my son was constantly chucked around instructors most times we were only told his instructor was going to be changed or canceled all together right before the lesson, I don't think we had the same instructor for consecutive lessons very often.This was very stressful for my son as routine was key and I had told them this more than once with nothing done to sort this, the facility is old out dated and definitely not clean. I had $40 left to pay on last terms fees I didn't feel like I should have to pay considering we had been canceled on so many times and my son swimming with a flutter board after being at lessons for so long ( he did not need the flutter board he had been swimming with out on for a long time) but because he was constantly chucked between instructors they never knew what stage he was at. HIGHLY DISAPPOINTED and was threatened to be sent to debt collectors. do not recommend this place At all.
Good morning,We are sorry you are unhappy with the service we have provided. We certainly try to accomodate all families and indeed offer discounted private lessons at $40 per half hour when you sign up for the term. I noticed on your account you had paid $40 per 30min for a private instructor. Normal 30min privates are $60 per 30min. I have checked your file and we have credited you for every lesson we cancelled. As your fees were due 31st March we had sent you a reminder about the unpaid amount. We apologise for any discomfort we have caused your family. We stand by our service provision and we ask clients to pay overdue invoices.We encourage clients to learn to swim and look forward to welcoming any new clients interested in trying our service.Swimsation Swim Schools
Fantastic experience: Gud
Thankyou for your rating
Fantastic experience: Wonderful place for kids, my boy is attending classes since 1 year old to present.
Thankyou for your feedback
Fantastic experience: Fantastic lessons at a great price.
Thank you
Fantastic experience: Fantastic, every child should learn to swim here.
Thank you
Positive experience: Great
Thank you
Fantastic experience: Great staff very clean and awesome lessons
Thank you for your feedback
Positive experience: Good swim school
Thx brent
Fantastic experience: Great teachers, fun positive environment & reasonable pricing. Would definitely recommend this place my son has come leaps and bounds he started with very little swim ability and now can swim well. Thank you.
Thx sif
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