Information about Auckland Physiotherapy
Opening hours
- sunday: (closed)
- monday: 7h-20h
- tuesday: 7h-20h
- wednesday: 7h-20h
- thursday: 7h-20h
- friday: 7h-16h
- saturday: 7:30-13h
Our comment from FitFit New Zealand about Auckland Physiotherapy:
Auckland Physiotherapy in Auckland, New Zealand is highly regarded for its exceptional team of physiotherapists who provide tailored treatment plans and support. Clients have consistently praised the professionalism, empathy, and knowledge of the staff, particularly Helen van Praagh, Katy, and Mark. Many have reported transformative experiences, with effective treatments for various injuries and conditions, leading to significant improvements in well-being.
The clinic features a welcoming atmosphere and excellent facilities, making rehabilitation a more comfortable experience. Users highlight the collaborative approach among the team, which includes physios, Pilates instructors, and massage therapists, fostering a supportive environment that encourages healing.
While most reviews are positive, one user raised a concern regarding the packaging of some products ordered. The clinic has acknowledged this feedback and is taking steps to improve its service. Overall, Auckland Physiotherapy has a solid reputation, with numerous clients expressing their satisfaction and willingness to recommend the clinic to others.
Highlights:
- Highly knowledgeable and supportive staff
- Effective, personalized treatment plans
- Welcoming and well-equipped facilities
- Strong collaborative approach among practitioners
Note: Addressing feedback about product packaging.
Services, Machines and Guided Classes
Auckland Physiotherapy: Opinions
Fantastic experience: I can’t recommend Helen van Praagh highly enough. She is a fabulous physiotherapist who has successfully treated my numerous injuries over the last few years. She has excellent assessment and hands on treatment skills, creates realistic tailored rehab plans and best of all, always remained optimistic and supportive even when I despaired!
Thanks Leela for your great review. We're glad Helen could help you.
Fantastic experience: Thorough and very helpful. Such a relief to finally get excellent physio support and a systemic approach. Thanks Vivienne.
Thanks Kelle, we really appreciate your great review and we're glad that Vivian could help.
Positive experience: I ordered a set of dilators & for the price & postage it would've been nice that the product was in a discreet packaging instead of a see through bag!!!!
Hi Betty,Thank-you for your feedback. We're very sorry that this has happened. We are reviewing our systems and packaging to ensure this does not happen again. We're also sending out a voucher to you to apologise. Please let us know if we can help further.
Fantastic experience: Just finished my last pre-Marathon appointment with Paul White. He is wonderful and extremely knowledgeable. Really wasn't sure if seeing a physio would help because my hip pain seemed just a part of the experience. I now have 0 hip pain. It took one session only for me to gain extremely specific feedback to help my running form. Every session I learned something new from Paul and am excited he will now be my go-to for everything running related! Anyone with any running goals should consider visiting Paul!
Hi Amy, Thank-you for your fantastic review. We're so happy that Paul could help get rid of your hip pain. Good luck with the marathon!
Fantastic experience: I recently underwent at Auckland physiotherapy and I must say, it was a transformative experience. Katy, my therapist, was incredibly knowledgeable and attentive throughout the entire process. Her personalized approach to my treatment plan . The facilities were top-notch, providing a comfortable and conducive environment for rehabilitation. Overall, I highly recommend this place.
Thanks Majid for this great review. We're so glad that you had a such a good experience!
Fantastic experience: Katy was extremely personable and listened to me intently when I was asked about my injury and experience with my pain. Within a few minutes she looked and pin pointed where the pain was coming from. Very precise instructions and instructions were provided to me for my recovery. I’m grateful and looking forward to seeing the progress in this journey. I’d highly recommend you visit this establishment ( acc funded for 5 visits)
Thank-you Morgan, we're glad that Katy was able to help and we look forward to helping you more in the future.
Fantastic experience: Rachel was amazing with pelvic floor so professional and knowledgeable . Highly recommend Rachel to anyone going through incontinence issues. She explains everything in lay man terms. Lise moody
Thank-you Lise for such great feedback. We're so glad you had a good experience with Rachel.
Fantastic experience: I have had the privilege of being associated with Auckland Physio for a year now, and words cannot adequately express my gratitude. The synergy among the physiotherapists, Pilates instructors, and massage therapists is truly exceptional, contributing significantly to my overall well-being. The setup boasts excellent equipment, and the atmosphere is incredibly welcoming. I wholeheartedly recommend Auckland Physio, their collaborative approach has made a remarkable difference in my health and fitness journey.
We are so happy to hear you enjoyed your experience and the positive effects you had for your health!
Fantastic experience: Kirsten Rose has treated my back injury and pain for 9-months; it was a complex case and she navigated seamlessly collaborating with another specialist physio/surgeon, and now an ACC pain specialist team (of which there are at least three other specialist practitioners). Pain management outcomes have been consistent, and while there is a way to go still I have full confidence I’m in skilled hands — the results so far speak for themselves, and her high empathy and no-surprises communication is excellent. Thank you, Kirsten and the team.
Thank-you Amanda for the great feedback. We're happy to help you during this challenging journey and are looking forward to helping you more in the future.
Fantastic experience: I've been seeing this physio for the past 6 months, and they're outstanding. They're the best physio I've been to in New Zealand. I've visited 5-10 physios in Auckland alone in recent years, and Katy goes above and beyond to help improve your condition. David has been an excellent physio ever since he took over for me from Lisa, who was also brilliant.
Thanks Will, we're so happy that we can help you
Fantastic experience: Really friendly and helpful staff. Honestly so kind of them to help me get a product back to their store when it wasn’t quite right for me. Will definitely return for further purchases.
Thanks Jess, we are glad that we were able to help!
Fantastic experience: Very positive experience from first contact. Reception team were very welcoming and Robyn was knowledgeable and gentle. Felt like I saw improvement with my lower back pain after only one day of exercises.
Thank you for your review Lisa! We are glad you had a good experience with us and we are even more glad to hear about your improvement!
Fantastic experience: Helen and the team at Auckland Physio are absolutely amazing. I had an injury to my arm that was about 15 years old and tweaked it 10-pin bowling. Helen looked at the whole injury holistically and managed to get the extension in my arm to a point that I had never had in the past 15 years. I can't recommend Auckland Physio enough. Their clinic is also beautiful, but the staff and expertise are amazing.
Thank-you, we really appreciate your positive feedback and are happy we were able to help you.
Fantastic experience: I am so happy to have found Katy. She was able to explain and help me to understand the findings in my MRI and what had been going on with my neck and shoulder. The recovery journey started immediately upon beginning my very first exercise. I had Instant relief. Very professional and super friendly. I highly recommend this place and Katy to anyone to assist them in their recovery.
Thanks Nicole, we're so happy that Katy could help you!
Fantastic experience: I saw Anna to help with pregnancy related pelvic pain and she was helpful, professional, knowledgeable and really nice. Highly recommend
Thanks Mollie, we really appreciate the positive feedback.
Fantastic experience: I cannot recommend Anna enough, she is so knowledgeable and helpful with all things related to women's health. So nice to see a medical professional who gets it and makes you feel so comfortable and understood! So glad I found this practice.
Thanks Jamie, we're so glad that you had a great experience with Anna.
Fantastic experience: Ladies, thank you. Such a great experience and level of support. It is never easy being in pain and you literally did everything you could during lockdown to help. Fantastic stock of useful things in their store including SRC Leggings and Pregnancy Cookies.
Fantastic experience: Auckland Physiotherapy in Newmarket is a beautiful practice, with great facilities. I have to give a glowing recommendation to Anna Geraets- I have been under her care for about 9 months now, and she has always been warm, approachable, gentle, and knowledgeable. The team at reception is always friendly and welcoming, too. Well done everyone, y'all are doing it right x
Thanks Melanie, that is great to hear. We really appreciate your feedback.
Fantastic experience: Have used Auckland Physio on multiple occasions for minor niggles to major rehab and the team is excellent.
Fantastic experience: Fantastic team who really care. The progress I have achieved has been positively lifechanging. Thanks team!
Thank you for the kind words Andrew! Glad we could help you get back to doing what you love! Best wishes from Mark and the team :)
Fantastic experience: Great experience with the team at Auckland Physio - thank you!
Fantastic experience: Have found this physio clinic to be the best I have come across. Won't go anywhere else!!
Fantastic experience: Great team at Auck physio, always professional and helpful and we have a few laughs along the way as I'm being inflicted with pain !. I have been going weekly for quite some time now and Mark is always accomodating. keep it up guys
Laughter and positivity is definitely encouraged for patients recovery journery! It must be working as you do keep coming back for that pain.. We are always happy to help!
Fantastic experience: A fantastic place to come set in a great part of the city, for treatment and healing with helpful friendly staff who aid you in your recovery. A return to normal state of health mind and strength. Craig
Hi Craig! Thank you for your review - it is always a pleasure to have you in the clinic and to help with your recovery :)
Fantastic experience: Have had a great experience and would definitely recommend Auckland Physiotherapy. The help has been great helping me recover from shoulder injury following an injury.
Glad to hear Mathew! We are very appreciative of your review and that we have been able to help with injury and post-op recovery. You'll be back (safely) surfing in no time!
Fantastic experience: Chris Smith is an outstanding physio! And Beckie is an awesome manager! Thankyou Auckland Physio
Fantastic experience: My training sessions with Adele have truly been life changing for me. When I initially signed up, I had never really done a fitness programme and wasn't sure if it would be for me. Adele put together a programme for me that I can do easily at home and that also fits in well with my daily routine. After a few months, I could tell I was getting stronger and my balance was improving. I highly recommend this place!
Hi Mary! Thanks so much for your review :) It's been our pleasure having you in the clinic! If you're ever back up in Auckland we would love to see you here again!
Fantastic experience: I recently had a csection and purchased a pair of the SRC Recovery Shorts from here. They are an absolute essential for anyone postpartum!! Standing straight, coughing, laughing and crying is far more comfortable whilst in the shorts. I went on to purchase two more pairs as I am still wearing them everyday and night (& have every intention of purchasing a pair of SRC pregnancy leggings for any future pregnancies) Shipping was overnight and communication from James was prompt and lovely.
It is our absolute pleasure! We are just upset you don't live locally enough to be coming to Mum&Bubs pilates with us!! I'll need photos of bub (and the leggings)! Also congratulations on your arrival!James :)
Fantastic experience: Helen Dudley is exceptional. In the past I have had the opportunity to observe Mark's professionalism and acumen. Helen has impressed me more. The standards across the practice are of the highest quality.
Hi Graeme and thank you for the review! We are delighted to hear that Helen has impressed you and been able to help you to be living and moving better!
Fantastic experience: Mark is changing my life! and am super grateful to him to the rest of life. after 8 weeks of my rehab i started to gain hope again about my shoulder injury that i have been dealing with for years.
Thank you for your review! It has been a joy to help you with your rehab and see the improvements we have achieved! Our pleasure :)
Fantastic experience: Excellent physio clinic with a professional and friendly team. Mark has been a great help with several injuries. Shout out to James for his dog-sitting services.
Thank-you so much for the review Sam! We are always happy to help - and even more happy to doggo sit (even if you're not injured)!James :)
Fantastic experience: Amazing set up. I had one appointment with Mark then we went into lockdown. Because of the great systems they have I could continue with virtual appointments every week during lockdown with a video appt then an updated programme sent to me with the exercises that we went through - all provided in great detail. This has meant an incredibly painful injury is nearly better after 6 weeks - all during lockdown! I can’t recommend them highly enough.
Thank you for your lovely feedback Serena. We are happy that Mark has been able to help your recovery and lockdown has not stopped us!
Fantastic experience: Brilliant services and very lovely staff! The whole process is very organised and easy to use, especially accommodating with changes due to COVID lockdowns. My physio is Chris Smith who is friendly, compassionate and has a great depth of knowledge. I could not recommend Auckland Physiotherapy enough!
Fantastic experience: I've been coming to this physio for a good few months now for a shoulder injury thats been bugging me for 5 years. I saw other physios but never had any luck until coming here. Shoulder has never felt this good even before I stuffed it! The team at Auckland Physiotherapy from the lady at the desk to the physios themselves are top notch and really listen to you when diagnosing an issue and no question was to difficult for them to explain. I really can't recommend them enough!
Fantastic experience: Renee fixed my gardening shoulder and gave me some good exercises I can do myself ongoing before my gym classes. She was really friendly and relaxed. Auckland Physio have really long opening hours too which worked well for before and after work appointments
Hi Michelle! Thanks so much for the positive feedback - we are glad to hear Renee has been of assistance and that our extended trading hours have worked well for you!
Fantastic experience: Chris has been amazing in helping me recover from a foot injury. His thoughtful and thorough approach has helped me gain much more stability and strength. I have worked with other PTs in the past, and his holistic approach is the best by far!
Fantastic experience: I couldn't recommend Auckland Physiotherapy enough. I've been working with Mark since my shoulder stabilisation surgery in April and he has been with me every step of the way. Particularly during lockdown I've been having two online video sessions a week, keeping my progress on track and making sure I am working towards a full recovery. Super easy to dial into the calls, Mark demonstrates my exercises and watches me do them with any necessary corrections just like being in the studio. Thanks so much for all your continued support Auckland Physio. Hopefully see you in person soon!
Fantastic experience: Chris and the team at Auckland Physiotherapy are top notch! I've got a dodgy knee after years of playing sport and Chris was able to get me back up and moving in no time. They are conveniently located next to the Domain and are open great hours to accommodate all schedules. I cannot recommend the team at Auckland Physiotherapy enough.
Fantastic experience: The team at Auckland Physiotherapy are amazing. From the moment you walk in, you are welcomed with a smile. Iv been lucky enough to see both Mark and Helen. They are so patient and understanding around sporting and stress related niggles and long term injuries. Working with you to stay on track while you heal, yet still managing to help you move forward keeping those end goals in sight.
Mia it is always a pleasure to have you in the clinic! Your energy and attitude makes helping you on your recovery journey a dream! Even at 7am while pushing you to try new things in the clinical pilates classes..
Fantastic experience: I had never attended any physio prior to visiting Auckland Physiotherapy yet from the get go not only my has my experiences been not only thorough and clear but all around enjoyable. Lockdown reared its head about as I was just beginning my post operation rehab and yet again through virtual appointments I have been able to stay on track! Thanks to Chris, Sean and the whole team!
Fantastic experience: Fantastic physio clinic, Mark and the team are professional and highly knowledgeable. I spent weeks in pain and one visit had me well on my way to recovery. Beautiful space, great location. Highly recommend.
Thank you for the kind words Cam :) We have thoroughly enjoyed having you in the clinic and being able to help you move from pain to recovery and recovery to strength!
Fantastic experience: so pleased to have found a physiotherapy (and wellness) studio to help with my shoulder. Mark is wonderfully thorough at assessment, devising a rehab plan that works and relieving pain! in house pilates and massage therapist, central location, bright studio and parking are great features too!
Divya it is our mission to help people move from being in pain, to doing what they love! We are so happy you have been able to experience many of our services and that we have been able to help you with your shoulder.Ps. Happy Birthday for today! Make sure to check your email for the complimentary birthday Mat Class offer :)
Fantastic experience: Great care & very knowledgeable
Negative experience: Bad experience here. Bad service.
Hi Wei, I am sorry that you had a bad experience. Our system does not recognise your name as being a client with us. We take our customer service and satisfaction extremely seriously so can you please email our manager at [email protected] so we can rectify the situation. Thanks
Fantastic experience: I highly recommend Paul White, the excellent website and the inviting space at 8 George Street. I am recovering from a broken hip. At my 11 week fracture clinic appointment the orthopedic consultant told me that I should be walking without a crutch, but he couldn't tell me what I was doing wrong. So I googled physio, read about Paul White's interest in running, saw he was avialable first thing Monday and booked online. Paul sorted me out during our first physio session: I wasn't raising my pelvis when I was stepping forward with my good leg. I haven't used a crutch since the session.
Thanks Paul! We love hearing that feedback. We can't wait to help you more!
Fantastic experience: We're so glad that we found Mark who is so knowledgable and reliable. I visited Mark for a former injury I had, he helped me so much. Then I referred my partner to see Mark when he had problems with his neck and shoulders. Haven't found a better physiotherapist than Mark. Thank you, Mark.
Fantastic experience: Beautiful, relaxing space and atmosphere. The staff have been friendly and helpful and my physio Shannon is knowledgeable and very sympathetic to my pregnancy aches and pains. Her follow up has been great, ensuring I know all my exercises and thorough explanations of the changes my body is going through. I look forward to doing the postnatal pilates classes with her and bring along little one!
Fantastic experience: I feel great, good advice and friendly staff
Fantastic experience: Excellent professional service that has helped me put a plan in place to get back into training quicker than anticipated after a broken collar bone. Very happy.
Fantastic experience: Thanks so much for your expertise and support. I feel much better equipped to manage my back problem and avoid ongoing issues. Thanks again, Andy
Fantastic experience: Feeling really good since I went to these guys, all pain gone! Really helpful guys, would definitely recommend
Fantastic experience: Great friendly staff and excellent treatment :)
Fantastic experience: I had Pneumonia & Pneumonitis as a result of taking Methotrexate. Mike was able to resolve debilitating thoracic pain, & coughing, with physio treatments like; accupuncture, muscle release & massage, stretching exercises. I was able to walk The Round The Bays event after 3 month of treatment
Fantastic experience: Would definitely recommend Auckland Physiotherapy. Helen was fantastic, took the time to understand my problem, very skilled and really explained things well to me. Wouldn't go anywhere else!
Fantastic experience: I have slight scoliosis which, combined with intense weightlifting and gynmastics training, has caused me problems with my shoulder for years. Mark worked with me and provided exceptional expertise and care which had me back to training in no time. His professionalism and knowledge is amazing, and I would recommend his practice to anyone.
Fantastic experience: I began seeing Mark after a knee injury and am delighted with everything that Auckland Physiotherapy provides. He gave me a really effective and clear way forward that alleviated initial pain and has since built further strength and movement - in the problematic joint and overall. After a few months of treatment I was able to do a multi-day hike last week with no pain. To top it off, the premises are beautiful and the staff are really nice people. A real joy!
Fantastic experience: Amazing pilates in a beautiful relaxed space. Loved the energy and knowledge of the teachers. Highly recommend.
Fantastic experience: After years of back pain, pilates with the lovely Helen saw me right! Great location, great service.
Fantastic experience: Mark is fantastic. Not only did he fix my injury but he diagnosed the root cause and gave me a whole heap of strengthening exercises to ensure the injury did not return. I have been injury free ever since.
Fantastic experience: Great atmosphere, warm and friendly staff that help provide a highly supportive environment. It has been awesome to experience the change in my body movement, now feeling little to no pain and a lot stronger and more balanced. Thank you!
Fantastic experience: An amazing group of professionals, all so passionate about what they specialise in. Sports specific advice and a detailed rehabilitation programme saw my reoccurring achilles injury vanish. Highly recommend the team.
Fantastic experience: Helen and the team at Auckland Physio are incredible and very knowledgable. I had hip problems for years and tried everything and Helen got to the root cause of my pain and working with pilates at the Auckland Physio studios has allowed me to keep healthy and pain-free. I have since recommended them to lots of people who are consistently please with the results. Would highly recommend.
Fantastic experience: Very friendly staff and lovely welcoming fresh offices - handy for me working in Newmarket too! More to the point - excellent service. I had had a niggling injury for a long while and had been to a few physios with no luck. After a few sessions here, I was back to pretty much 100%! Would definitely recommend.
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