CityFitness Lower Hutt
Information about CityFitness Lower Hutt
Opening hours
- Monday: 5:30 AM – 9:00 PM
- Tuesday: 5:30 AM – 9:00 PM
- Wednesday: 5:30 AM – 9:00 PM
- Thursday: 5:30 AM – 9:00 PM
- Friday: 5:30 AM – 9:00 PM
- Saturday: 8:00 AM – 4:00 PM
- Sunday: 8:00 AM – 4:00 PM
Our comment from FitFit New Zealand about CityFitness Lower Hutt:
CityFitness Lower Hutt is a well-equipped gym that stands out for its friendly staff and a clean environment. Members appreciate the variety of gym equipment available and the excellent group fitness classes offered, which are both professional and engaging. The yoga classes have also received positive feedback, adding to the diverse options for fitness enthusiasts.
However, the gym can get quite busy, especially during peak hours, leading to congestion and availability issues with equipment. Some users expressed dissatisfaction with the quality of customer service, particularly from personal trainers, and a few noted that certain areas of the facility, like changing rooms and bathrooms, could be better maintained. Additionally, the gym's management and contract policies have drawn criticism, with some members feeling the policies are overly restrictive.
In summary, while CityFitness Lower Hutt has great amenities and a welcoming atmosphere, there are areas for improvement, particularly in customer service and maintenance during busy times.
CityFitness Lower Hutt: Opinions
Fantastic experience: Agradable Gym, moderno con variedad de máquinas para cardio y fuerza, lo único lamentable que no tiene estacionamiento propio y hay que pagar , dependiendo del horario
Hi, OmairaYour feedback means a lot
Positive experience: Good gear awesome sights lol
Hi, Metua. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: What’s there not to like, love CityFitness.
Hi, Junior. We appreciate the kind words and are glad we could provide you with a positive experience!
Negative experience: Tried to sign up today and the one of the two girls at the front desk was really rude and condescending. Didn’t want to hear me and didn’t look like she even wanted to be there
Hi Lucas, we're sorry to hear about your experience. These are not the standards we have set for our staff and we appreciate you raising this with us.
Positive experience: Great atmosphere, full facilities, friend staff.
Thanks Hai !
Fantastic experience: Good gym good layout
Thanks!
Positive experience: Nice. Gym + massage chairs
Thanks Huia !
Fantastic experience: Great place for a gym.
Hi Virath, thank you for your kind words! We're thrilled to hear you had a great experience!
Fantastic experience: Routine gym, quiet in the morning but parking is a nightmare
Thanks for your feedback - we're always looking to improve and will keep this in mind.
Negative experience: Very limited array of machines. Nothing seemed clean, machines had dust and grime on them. So many broken or half functioning machines. So de-motivating.
We're sorry to hear you haven't enjoyed your experience with us. We will look into any maintenance and cleaning requirements!
Negative experience: Elderly lady workers behaviour is absolutely abhorrent. Discriminating against school kids and threatening to terminate membership because of substitute footwear (only offense) Perhaps a kinder and more understanding approach would be more effective. For the time being I will go to Upper Hutt as to not endure this nonsense.
Thanks for bringing this to our attention, Seth. We're sorry to hear about your negative experience with our club. We will raise your issue with our Lower Hutt team and investigate the complaint.
Negative experience: The members hold is absolutely bull shit now. Changing someone who has been using your gym for 5 plus years a fee because they are injured is bad business. I will just cancel my membership because the lower hutt city fitness has literally gone to shit, the bathrooms are disgusting, every time I go. I hope the cleaner is getting payed well.....
Hi Ben, we're sorry to hear about your experience with us. We offer membership holds up to 3 months at a time for a one off fee. If you were misinformed of this, please let us know at [email protected]. We will also look into ensuring our cleanliness doesn't drop below our standards.
Fantastic experience: Great on a quiet day. Heaps of space and good equipment
Hi, Sacs. Thank you for the amazing rating!
Fantastic experience: Excellent teachers, good gym.
Thank you for your feedback!
Negative experience: Well overpopulated now, lots of broken machines. Seems the quality goes down and the price goes up!
Fantastic experience: Love the grouping of equipment spaces provided best so far compared to other City Fitness gyms across the country
Thank you Josephine!
Negative experience: I’ve been to a few gyms, but CityFitness Lower Hutt has to be one of the worst. The entire place constantly smells terrible, no matter what time of day you go. It’s like they never clean properly or fix the ventilation. On top of that, the staff are unfriendly and unhelpful. Instead of creating a welcoming environment, they seem uninterested and unwilling to assist. Definitely not worth the membership, there are way better options elsewhere.
Thanks for leaving a review, Ahmad. We work hard to maintain a high standard across all of our clubs and are sorry to hear about your negative experience.
Fantastic experience: Great gym
Thank you Davison!
Positive experience: Family Friendly Orientated. Great equipment awesome facilities can't complain
Thanks Marshall
Positive experience: Good when not peak hours, lots of equipment. Lots of high school kids in late afternoon.
Fantastic experience: Absolutely love this gym! Friendly staff, great equipment, and their classes are awesome. I love their yoga and Pilates instructors - they are so knowledgeable and great at teaching! It’s also a spacious building with different rooms and in a great location. Really glad I chose to get a membership here when I was looking.
Hi Bonnie, thank you for your awesome feedback! We are glad to see you are enjoying your time with us.
Positive experience: Great location good exercise equipment and classes
Positive experience: Great yoga classes
Fantastic experience: Nice front desk staff. Fun group fitness instructors. It's clean and smells nice.
Fantastic experience: Great set up.
Positive experience: Lighting is pretty good in some rooms friendly staff especially the cleaner guy never gotten his name but an absolute legend always making friendly conversation everytime I'm there, hes the goat. Large variety of equipment only thing is it's always super busy and there's nearly never any available plates during afternoon hours.
Negative experience: Personal trainers are absolute trash, not a hint of respect or kindness in their voices and they don’t communicate well. Staff also often don’t refill the sanitary alcohol wipes to wipe down equipment. Staff in this branch doesn’t care about your enjoyment of the gym and they are very unprofessional and don’t provide good service, they don’t even act with respect.
Negative experience: Locked out of gym after forgetting something in car. Tag only works once after hours.. so if you had anything in the lockers or on a time schedule. Consider yourself inconvenienced for atleast 15 minutes
Fantastic experience: Best ❤️
Positive experience: The Gym is excellent and has a lot of equipment. But most of the time, especially evening time and morning after 6 is overcrowded.
Negative experience: Honestly after going to city fitness in newlands for years, loving the environment and then coming to this gym; really unimpressed with your staff. The first day I came , I asked a male staff member about your cycle classes which he proceeded to say I have no idea and I just had to walk away? Shouldn’t you know that type of information if you work at reception? I let that slide and have continued to come back but this morning I got confused with a machine not having carabiner clip, asked a female staff member and just got laughed at with no help on how to get one on. I don’t care how stupid I look, I’m suppose to feel happy and comfortable when I come to the gym, everyone should no matter what level of fitness they have. I’m now coming out of this gym feeling like crap and it’s not even 7am yet. Won’t continue to come back except for the classes because Helen is fabulous and that’s the only reason I’ve given this place 2 stars. Step it up.
Fantastic experience: Great place with clean spaces and great equipment
Positive experience: Equipment old and tired compared to other CF gyms. Good open and optional spaces to workout.
Fantastic experience: Another well deserved shout out to the beautiful Emma for my ombre eyebrows and stunning top and bottom eyeliner beautiful service and very talented and experienced i highly recommend , also to the beautiful Lena for my gawgous hair style love,love,love thankyou ladies I shall see you in one month time xx
Negative experience: Worst management and customer service I have ever experienced. Have attitude and low self esteem problem in all of them
Hi Sukhdeep, please give our member services team a call on 0800 348 637 and explain what happened in the gym so we can improve moving forward!
Positive experience: Great space, some equipment showing age though
Hi Shayne, thank you for your feedback!
Positive experience: Decent gym, only issue is that it's quite confined. Lots of equipment which is great but feels like you're in the person's space in some areas.
Hi William, thank you for your valuable feedback.
Fantastic experience: Had a look around and impressed
Fantastic experience: Great place to keep you fit
Hi Chandra, thank you for the great review!
Fantastic experience: One of the best gyms around Wellington.
Hi there, thank you for your awesome feedback!
Fantastic experience: Big gym but hard to find a car park nearby. The nearest one would be the Riverbank car park
Fantastic experience: Recommended %
Negative experience: The equipment are so old comparing to other city fitness and the layout is terrible too
Hi there, thank you for your feedback.
Fantastic experience: Good gym, great cycle classes clean equipment. Location central and close to CBD
Hi Tennessy, thanks for your feedback! We're glad to hear you're enjoying our facilities!
Negative experience: Really rude woman on day shift front counter. Won't be returning to this location, will stick to the city locations where they understand good customer service.
Hi Ang, we are sorry to hear this has been your experience in one of our gyms. Please give our member services team a call on 0800 348 637 to discuss further so we can ensure this doesn't happen again moving forward.
Fantastic experience: It's so good to be bk where I first started getting in shape few years bk totally recommend the facilities 100% spectacular
Hi Thomas - thank you for your great feedback
Positive experience: Good variety Gets congested Bath and toilet facilities are rather limited and often dirty
Hi there, thank you for your feedback. We will pass this information on to ensure a better member experience!
Fantastic experience: Very good gym with awesome equipment, friendly staff and people around
Hi Maneil, thank you for your great review
Fantastic experience: Can be busy like any other gym at peak hours; just be flexible with your routine. Good facilities and equipment.
Hi Dillon, Thanks for your awesome feedback! Glad to hear you are enjoying your time with us!
Negative experience: The situation with the changing rooms is atrocious. They were always a little dirty but still useable once you didnt need to use a bathroom cubicle but since they have started renovating them weeks ago there has been no real option for showers as the only shower for men was a cold portable shower in an unheated carpark, with no lockers or secure place to put your belongings and a glass door that opened straight out onto the street, allowing anyone to walk in and steal your belongings if you braved the cold showers. You would think that once the renovations are finished that it would improve but no, the men still have no washing facilities and instead the women have been given the mens room while the womens locker room is renovated, leaving men without showers for another couple of weeks. It is not worth the membership fee to receive such poor treatment when a gym cannot offer something as basic as a warm, secure place to wash after a workout. The fact that the women do not have to put up with the same treatment really shows that CityFitness do not care about treating their members with equal dignity and have no minimum standards for service. I have cancelled my subscription and will be moving to a gym that cares about their members
Hi Hagioscope, Thanks for your feedback. We are sorry to hear this has been your experience and you have felt the need to cancel your membership. Can you please call our member services team on 0800 348 637 to discuss this or call the Lower Hutt Manager directly. Thanks
Positive experience: Probably the most popular gym in the Wellington region. It has a good selection of fitness classes and equipment. Massage chairs upstairs in zen like room with view of the river.
Hi Joanne, we're glad to hear you're enjoying our facilities!
Fantastic experience: Omg, other than the security which is absolutely % on! The cleanliness is tops, A+++. The equipment is amazing and so supa clean. Love this place!
Hi Vicki, thank you for your great feedback!
Positive experience: Fitness centre contracts are problematic in that when you enivitably get injured, you're stuck paying for something you're not using. Then theres the 4 weeks notice you are required to give here if you want out of your contract. Whats that about? My advice would be to start off slow & steady before commiting to any fitness centre contract.♂️
Negative experience: It's a large and well equipped gym. Can be quite dirty sometimes, especially toilets. Terrible lock-in contract model. On the base membership, they lock you to twelve months. You can upgrade, but you stay locked to a twelve month contract. If you downgrade, they lock you in for a fresh 12 months. Only way to get out is pay a $200 early termination fee. The worst you can do, is to start on basic and then upgrade. Start on black, and at least you can get out on one month notice. But, then they will make that process difficult, i.e. website does not support cancelling. Very bad and dated money making lock-in contract policy.
Hi Jack, thank you for your feedback. Upgrade and downgrade forms are available on our website! If you have concerns regarding your membership type or a commitment period please give our member services team a call on 0800 348 637
Positive experience: good
Fantastic experience: Go gym lift weights get huge. Zyzz
Hi Alex, Thanks for your feedback!
Positive experience: A great start for a new year
Fantastic experience: Busy between 5-8pm
Hi Sai, Thanks for your feedback!
Positive experience: Lots of space. Decent equipment. Needs boxing bags.
Hi Mark, Thanks for your awesome feedback!!
Negative experience: One of the staff at the front desk have attitude problems.she needs to be trained how to talk to the customers....
Fantastic experience: Nice friendly staff. Can be a little crowded during peak hours.
Hi Paora, thank you for your great feedback
Negative experience: There is one lady in day shift who is really rude and arrogant. Especially if you forget your gym card she will roll her eyes and talk to you in very rude way. I think she needs a proper tranning in customer service.
Negative experience: They have the worst contracts, forcing you to give 4weeks notice when you want to cancel. The web interface is so poor that if you lose your card you can basically never find your account number without visiting in person. I'll tell everyone I know to avoid this gym in the future.
Fantastic experience: Parking not great unless you go on weekend or park at the 2hr free carpark by the riverbank, but the gym is good, got most things that you would expect from a 24/7 gym.
Fantastic experience: Lovely staff, excellent equipment and great access plans
Hi Clive, Thanks for your feedback! We are glad to hear you are enjoying CityFitness!
Fantastic experience: Very good gym and excellent value for money. Have been using gyms for 46 years and are probably qualified to comment.
Fantastic experience: im too fat.
Fantastic experience: Nice place to be
Fantastic experience: Variety of gym equipments & good space
Hi Navneet, Thanks for your feedback! We are glad to hear you are enjoying your CityFitness experience.
Fantastic experience: Well equipped gym. Great staff!!
Fantastic experience: Good experience from an employee named Sara really bubbly personality and kind super helpful !
Fantastic experience: Great gym, good amount of equipment and everyone's polite.
Fantastic experience: It's a good gym with lots of equipment ranging from free weights to machines. Plenty of classes and break out areas. There are personal trainers available to guide you through when you start up or to help you on your fitness journey. The cost is pretty cheap with several options to choose from.
Hi Glenn, Thanks for your amazing feedback! We are glad to hear you are enjoying your City Fitness experience!
Positive experience: Great space, although spread out in multiple areas. Some of the gym equipment is on the older side. Well maintained and there is a dedicated cleaner who I see everyday doing an amazing and thorough job and staff cleaning the equipment! Much appreciated!
Hi Helen, thanks for your feedback. We're glad to hear you're enjoying our gym!
Fantastic experience: Good to be back at City Fitness, a few changes since I was last there, love it
Fantastic experience: The new expanded gym is fantastic!
Fantastic experience: Parking not great unless you go on weekend or park at the 2hr free carpark by the riverbank, but the gym is good, got most things that you would expect from a 24/7 gym.
Fantastic experience: So bad
Fantastic experience: Nice
Positive experience: average
Fantastic experience: Great place for workout and affordable
Positive experience: There wasn't any places to fill your water right
Positive experience: Needs better aircon, but kit and staff are fab!
Positive experience: A great gym but sometimes cardio machines don't work and not quite big enough for the number of people that go there.
Thanks for your feedback. Please chat to the staff if you find a machine not working and we'll get our maintenance team onto fixing it. We have some major renovations taking place in the club which will provide further space moving forward.
Positive experience: Went to the gym last night and found ever car park had road cones out so had no were to park so did not go other then that not bad place hopefully they have sorted car parks tonight .!!
Positive experience: If you are looking for value from a gym check this out. At $7 per week this is the hottest price in town. You'll easily find their branches in most suburbs, from Hutt Valley to Wellington and beyond. No need to pay double or triple the price as you would elsewhere. Parking for this branch is good, find parks along the riverbank in Daly St. or in High Street, at the southern end. Don't be surprised if you find that many of your fitness friends workout here as there is a good supply of equipment and ample room for all.
Fantastic experience: Wise variety of equipment, great classes and very clean
Fantastic experience: Just do it.
Fantastic experience: The gym has been changed for the better and the staff are very helpful
Fantastic experience: Great 24hr gym, multi leveled and organised logically for an easy experience.
Fantastic experience: Mean place for a workout.
Fantastic experience: Brought my friends to fight class with Amelia, we had a great time. Will be coming to the next one!!
Fantastic experience: Borrowed a bandage then security pops in on welfare check great place for serious.
Fantastic experience: Love it, facilities equipment massage chairs and it's 24/7
Fantastic experience: get fit
Fantastic experience: Doing spin class - fantastic
Fantastic experience: Great Staff and Great Management. Very Clean Gym.
Fantastic experience: Awesome welcome.
Fantastic experience: Such a great place to work out. An all inclusive environment with wonderfully friendly staff.
Fantastic experience: Big open gym. With two separate places for free weights as it can be an issue in small to mid size gyms. Upstairs and downstairs.
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