F45 Training Massey

Negative experience: I requested the cancellation of my membership so after that only 4 more weeks should have been charged, instead of that, they charged for 6 more. When I mentioned I was thinking about quitting my membership they suggested for me to pay $50 per week instead of seventy-something (which is the actual rate for the membership I was in) as a "favor for me" to keep on training there. A few days later I requested via email to quit my membership. After asking for my membership to be cancelled, I've requested the T&C's of the gym (for a completely different reason). When I realised the payments were still going out (6th week after having cancelled) they said that the reason why they were still charging me is that I never confirmed my cancellation (??). And that I should have cancelled through the Mindbody App but after I sent that email that should have been enough, or they should have told me to do it through the app or else the cancellation would not apply. The fact that I asked for the T&C's never should have voided my request to cancel my membership but that's how they interpreted by the looks. Their ""misunderstanding"" that I had to pay for apparently?? They didn't want to give the money back ($100) and suggested I could train in the gym for 2 weeks instead, imagine the nerve. After the whole thing, who would want to come back ? Due to the very poor management of this situation, the lack of accountability and honesty, the delayed response on emails (they seemed to answer really quickly when it benefited them but not so quickly when it didn't), the overall scam (refusing to pay money back that they shouldn’t have taken in the first place) it's really difficult to trust anyone with your bank details again if they can have that freedom over one's money. I also didn't't enjoy the trainers taking pictures and videos while I was sweaty lol, I think asking would be a good move. Although you probably agree to it in the never ending T&C's ... So sad to have to chase a gym for $100, you would think rep should be more important. I had to chase them for 12 days, I even had to contact the Mindbody app. They finally returned my $ after the whole ordeal. I was very disappointed and felt scammed.

Fantastic experience: Had my first F45 session here and absolutely loved it! I was intimidated at first but the coaches were so helpful and welcoming they made my first sesh super easy! They were attentive making sure the weights were alright. Melissa was in my pod and she took the time to explain everything clearly. So grateful for the support from the team! Such a lovely community!

Fantastic experience: Best gym EVER! Friendly and welcoming to all

Positive experience: The trainers at F45 Massey are knowledgeable and patient with me when I exercise here. However, I've noticed whenever I achieve a milestone, I get ignored. I always had to reach out whenever I achieved a milestone. I've achieved '200 classes' in August last year but I received it 9 months later after I've graduated university and no longer a member of the gym. When I got the shirt, there was no recognition to the class I achieved 200 classes, there was also no photo taken. The same happened when I achieved 100 classes. That's really rude and disrespectful because I worked really hard to achieve those milestones and the gym membership was very expensive for me as I was a university student. I didn't like fitness at all before starting F45. I was the type of person who would miss PE every period in high school and never cared about my health so me showing up to 200 classes is a very big milestone for me even if the trainers don't care. Also, I have been told by a trainer that they'll contact me about doing a one-one-session regarding nutrition and building healthy habits but I was never contacted about it. Sorry but it's unlikely I'll rejoin as this experience has left me feeling disrespected.

Positive experience: The trainers at F45 Massey are knowledgeable and patient with me when I exercise here. However, I've noticed whenever I achieve a milestone, I get ignored. I always had to reach out whenever I achieved a milestone. I've achieved '200 classes' in August last year but I received it 9 months later after I've graduated university and no longer a member of the gym. When I got the shirt, there was no recognition to the class I achieved 200 classes, there was also no photo taken. The same happened when I achieved 100 classes. That's really rude and disrespectful because I worked really hard to achieve those milestones and the gym membership was very expensive for me as I was a university student. I didn't like fitness at all before starting F45. I was the type of person who would miss PE every period in high school and never cared about my health so me showing up to 200 classes is a very big milestone for me even if the trainers don't care. Also, I have been told by a trainer that they'll contact me about doing a one-one-session regarding nutrition and building healthy habits but I was never contacted about it. Sorry but it's unlikely I'll rejoin as this experience has left me feeling disrespected.

Fantastic experience: amazing trainers.. very knowledgeable.

Fantastic experience: Best decision was coming back

Fantastic experience: Best Gym ever. Once you are in you can never go out Youll always come back like its your own home. Thanks for this lovely community! Keep up the good work MASSEYTEAM!

Fantastic experience: A tribe that pushes you to keep building on yourself. I was never one for group fitness and after being a sceptic for years, I now can't stay away even a day! Massey studio is an absolute vibe and the trainers go above and beyond for their members every single day.

Fantastic experience: F45 Massey has made committing to staying active so much easier for me long term. The team of trainers and other members are welcoming and constantly inspiring me. F45 has created time in my day to mentally switch off, do a solid workout thats time-efficient and "defrag" my mind. Thanks Mel, Bri and Team, I really appreciate you guys!

Fantastic experience: Want a gym with a difference!!! This family, friendly and goal orientated place. 45mins to workout, then a catch up with friends, or a chat to the trainers who will help you out with anything, which gym does that!!! F45 Massey thats who

Fantastic experience: Second time back at this awesome whare. The environment reflects the trainers and the values they carry. It is vibrant, fun, encouraging, challenging and just a place that pushes and pulls you to be the best you. Not a bad playlist either ;)

Fantastic experience: F45 has been a constant in my life since I joined. It now physically makes up a part of who I am. A bonus is the opportunity to meet friends and interacting with kind and helpful coaches.

Fantastic experience: Such a great vibe with great trainers and great members. If you want an environment that keeps you wanting to go back, this is it. 5am crew are the G.O.A.T. just saying hehe

Fantastic experience: I have been part of the massey f45 family for 2 years now, it has changed my life and my husbands, our whole lifestyle has changed thanks to mel and the amazing supportive trainers!

Fantastic experience: We love F45 Massey! So grateful to have found a safe environment to work out, learn and grow in.

Fantastic experience: Life changing experience, perfect for getting back into fitness after major injuries/surgery etc. Awesome group of Westies!

Fantastic experience: Amazing Team of trainers and members! Great atmosphere and a very welcoming environment.

Positive experience: So good it's only my second time but I love the atmosphere and everyone is very nice

Fantastic experience: Best vibe evveeeerrrr ! The trainers are top notch and push you however you need. 100% recommendation

Fantastic experience: Massey F45... AWESOME gym GREAT trainers. Thank you... Good Job.

Fantastic experience: This place is such a vibe and they have the best trainers!

Fantastic experience: Ohh my my!! This is truly the best decision i made . Joined in January 2020 and have loved each and every minute of the class..the coaches are so enthusiastic, they make you feel welcomed all the time and encourage you to do your best. They tell us the minute details of the exercise. The best part is they tell us what exercises has to be performed, you just need determination and consistency. Thanks F45 Massey team❤️

Fantastic experience: F45 is so much more than just your standard gym. It's a place where you become a family the trainers are welcoming , motivated, and truly humbly care about your progress and helping you achieve your goals for fitness and wellbeing . Once you join, you'll become addicted like many of us already are - come along, try a class, and become one of the f45 massey family

Fantastic experience: LOVE LOVE LOVE the family vibe this f45 community gives, the trainers are amazing and really take the time to get to know you and your goals. They are motivated to give you the inspiration you need to get through a class and maximize your workout and always pushing you to achieve your best.

Fantastic experience: Love love love F45 Massey, trainers are awesome and very knowledgeable! Been here nearly 6 months and I regret not starting earlier! First gym environment I’ve been in where I’ve seen actual results! Highly recommend ❤️

Fantastic experience: Life changing does not even begin to describe F45 Massey! If you told me a year ago I would be getting up willingly 4 times a week at 5.30am to work out I would have laughed. But the culture that Mel and her team have created has made going to the gym my happy place. 5 stars does not even touch on how I feel about this place!

Fantastic experience: So grateful for the team here at F45 Massey, I've been back and fourth over the last few years but always happy to be back. All of the trainers are very helpful, friendly & always pushing me to my highest potential. Being a bigger girl I was always nervous to join but honestly everyone here is so lovely, if you are scared that you won't be able to keep up with the fitspo's don't even worry! You do what you can, push yourself as much as you can. Started the challenge in October 2022 and it has been one of the best decisions of my life, I am so happy. I love getting up at 4:30am to be at the 5am classes haha alongside my F45 family. Thank you so much, will be back in 2023 :)

Fantastic experience: Love F45 Massey, great leaders who constantly motivate, teach & guide you, even get in & train with you - don’t find that anywhere… Members are awesome - real extended family. All shapes, sizes & fitness levels welcomed with open arms ❤️

Fantastic experience: I joined F45 Massey mid 2022 and I’m so glad I did! I’ve never felt so comfortable in a gym before and I have so much fun! Highly recommend to anyone thinking about joining.

Fantastic experience: I started my weight loss journey because at my heaviest (140kgs), I started noticing an increase of health issues, i.e.; shortness of breath, my blood test results showed high levels etc. That’s when I realized I had to do a serious change in my eating habits, not only for my well-being, but also for my health, and for my wife and kids, as I did not feel like going anywhere because my clothing did not fit me; let alone not having enough energy to be outdoors with my kids. I knew that the gym was there but I've been paying the local gym for more than 5 years; more like donating. I never had "time" nor the motivation to go. I discovered F45 Massey, and had always felt intimidated driving by when the classes were on, I felt like it was only for fit people, although it looked like so much fun! Finally, I challenged myself to check it out. Eversince February 2022, I knew I was in the right place, a place where every session is worth every visit. I had to get used to drinking lots of water all day long. Then, I had to eat healthy, which I was not used to at all. Now I am aware of every little piece of food that I put into my mouth, calories count! This is all thanks to the awesome F45 Massey coaches who are there for you and keeps you on track. The coaches at F45 Massey go above and beyond to ensure we reach our individual goals; whether it'd be through the classes or meal advice, they are there for you ALL THE WAY. It was not difficult at all to make all those changes because my mind was set on losing all those kgs that I gained throughout the last few years and my time so far with F45 Massey family played a huge part in my fitness journey. The classes are different everyday and it makes the journey much exciting; such a great atmosphere vibe and amazing people you'll meet along the way. Before, I was feeling frustrated, sad, kind of depressed too; every time that I looked at myself in the mirror I did not like what I saw. I didn’t want to have pictures taken, I refused to buy 3XL clothing, even a size XL was fitting way too tight, so uncomfortable. NOW, I feel great, even though some people are saying that I look better with some more weight on, I know I am healthier now than ever; I am now more comfortable with my body than I was in the past. Since my fitness journey with F45 Massey and becoming a member, I've lost a total of 25.8kgs to date (and counting). There were several times where personal family circumstances forced me to hold on attending classes but I am back on track after being away for a while. I returned to F45 Massey in time for the final challenge (37) for the year 2022. Since being back and starting with challenge 37, I've lost a total of 8.6kgs with less than 2kgs to reach my target. I’m working hard to keep track of my meals, so I can maintain my new weight, because I feel so good, I have more energy, and I feel more flexible too. Go ahead, you can do it; just make up your mind and follow the suggestions. The F45 Massey Staff knows what they are doing, so you just have to learn how to eat healthy, attend the everyday classes at your preferred time and have self-control. Lopeti Tupou

Fantastic experience: Really awesome environment to train. The trainers are friendly and bring loads of positive energy! They are also awesome with injury rehab and let you go and learn at your own pace.

Fantastic experience: I’ve been a member at F45 since February 2021, and I couldn't be happier with my experience. The trainers are knowledgeable, motivating, and make the workouts challenging yet fun. What sets F45 apart from other gyms is their innovative, high-intensity interval training (HIIT) classes. Each workout is different and incorporates a mix of strength training and cardio, keeping my body guessing and my mind engaged. The facility is clean, modern, and well-equipped. The class are a good size, allowing for personalized attention from the trainers and a supportive, community atmosphere among members. I highly recommend F45 gym to anyone looking to take their fitness to the next level. The workouts are intense, but the results are worth it. Whether you're a beginner or a seasoned athlete, F45 has something to offer everyone. Give it a try and see for yourself!

Fantastic experience: I’ve been going along to F45 Massey for just over a year now and it’s the only gym that’s got me consistently attending and changed my entire perspective on exercise and health. The workouts are always varied, the trainers help and encourage you, and the other members become your good friends! It’s honestly really changed the way I live my life and become a place I look forward to going everyday. Highly recommend if you want some results which are focused on strength and health ☺️

Fantastic experience: This place truly changed my life! I joined the studio in 2020 for a week trial with my sister, and instantly felt like I belong. A colorful studio, with members from all ages, walks of life and fitness levels; exceptionally, the training works for everyone, or more specifically the trainers ensure that it does. Very encouraging environment, with knowledgeable trainers who keep an eye on techniques and tailor exercises to the individual as needed. I can definitely say (hard on heart) that this is the best fitness whanau I've ever been part of. I highly recommend the studio for anyone looking to make positive changes to their mental and physical state.

Fantastic experience: I joined F45 Massey back in May 2019, and to say this place has literally changed my life is an understatement! Not only has it always provided me a safe place to learn about exercise, training and creating new healthy habits, but it has always provided me with a home away from home. The members and trainers are like family, and always have been - even when people come and go, the strong sense of community always stays - this place creates friendships that will last a lifetime and I couldn't recommend it more! :) If you are on the fence about it, jump onto a 7 day trial, that's what I did almost 4 years ago, and I haven't looked back! As cheesy as it is - they say "Team Training, Life Changing" and this could not be any more of an accurate representation of F45 Massey! <3

Fantastic experience: F45 Massey feels like a family and has a great atmosphere for working out in, new members are warmly welcomed and the trainers are all fantastic. There is also always new innovative challenges for exisiting members to ensure it doesn't get repetitive. I would highly recommend to anyone thinking of joining

Fantastic experience: Hi guys! Firstly thanks to management you have an incredible team of staff members who are very supportive, funny, professional, yell an cheer you on an have there own personality swag, an makes you feel Welcomed, which I think personally is great an important for the diversity of your members!. It's only been 3 months for me since starting F45 (August 2022)an from the first day trial I knew I would love it, it was tough as expected as it's been a few years since being active, after two back to back pregnancy an 3 surgeries healing an taking my time was the best I could do for me at that moment. I would encourage any one to trial to see if this vibes you it's the first step to anything that's new by giving it a go.... It's 45 min an you're done! Super efficient!, Importantly you get results! Great team work environment!, Great staff!, Great diversity of members of all walks of life an background, Trainers greet u as u walk in, a great range of "booking times" starting at 5am, great location easy access to an from the motor way, an lots of Parking! Thanks Team, I've enjoyed my time so far an still going! Lana.N

Fantastic experience: Signing up as a Foundation member almost 4 years ago was one of the best things I've ever done. It's for me, not for anyone else. I discovered a love of exercise that had never previously existed. Mel, Bri and their team of trainers are amazing. If you're on the fence, and not sure if it's for you, I'd encourage you to do a 7 day trial. I also didn't think it was for me, but over 1000 classes later, turns out, it's for everyone!

Fantastic experience: Such a fantastic place for friendship-building in addition to workout. Even for newcomers like myself, the environment is very welcoming. The coaches are really helpful and friendly. I absolutely love the Massey fam.

Fantastic experience: I love this place. This is my workout family. It doesn't matter what you look like or how old you are, you will be welcomed. We are all wanting to take care of ourselves by training together and making new friends. The trainers are amazing and a lot fun.

Fantastic experience: F45 is so much more than just your standard gym. It's a place where you become a family the trainers are welcoming , motivated, and truly humbly care about your progress and helping you achieve your goals for fitness and wellbeing . Once you join, you'll become addicted like many of us already are - come along, try a class, and become one of the f45 massey family

Fantastic experience: Great facility to work out, great trainers and community. Highly recommend.

Fantastic experience: Great, fun trainers and just an equally great crew of people trying to achieve a better version of themselves

Negative experience: Really horrible, one of the trainers is very creepy towards women, i wouldn't recommend

Fantastic experience: Awesome environment, can't recommend enough!!

Fantastic experience: Awesome team of motivating trainers

Fantastic experience: Best F45 Studio

Fantastic experience: Absolutely Great

Fantastic experience: Best f45 !

Fantastic experience: Good Workout. Awesome atmosphere training with like minded people and the Trainers are . Mean motivation and always welcoming. My second week and i enjoy it

Fantastic experience: Great trainers who pushes you to give your best. Never knew working out could be this fun give it a try...

Fantastic experience: Lots of fun. Give it a try!