
Information about Fernland Spa & Campground
Our comment from FitFit New Zealand about Fernland Spa & Campground:
Welcome to Fernland Spa & Campground, a hidden gem in Tauranga, New Zealand, where relaxation meets nature. Our facilities include beautifully maintained hot mineral pools, a peaceful camping area, and cozy cabins, making it an ideal spot for families and individuals alike.
Visitors love:
- Private and clean hot pools that provide a relaxing atmosphere.
- Friendly staff who ensure a pleasant experience.
- The tranquil setting surrounded by native bush, perfect for unwinding.
- Affordable prices for a range of amenities, including hot pools and camping facilities.
We prioritize cleanliness and maintenance, as many guests appreciate our thoroughly cleaned pools and peaceful ambiance. However, some visitors have mentioned inconsistent water temperatures and limited shower facilities, which we are actively working to improve. Feedback regarding customer service has been valuable, and we aim to ensure better communication and welcoming experiences for all our guests.
Fernland Spa & Campground is not just a place to soak; it offers a chance to recharge and reconnect with the environment. Whether you're visiting for a day or planning an extended stay in our cabins, we look forward to welcoming you soon!
Services, Machines and Guided Classes
Fernland Spa & Campground: Opinions
Fantastic experience: Was so very relaxing and private
Positive experience: Private pool was awesome, so relaxing
Fantastic experience: Lovely quiet campsite with relaxing hot pools (free if you're staying!)
Thank you for your lovely review Anna! We hope to see you again soon
Positive experience: The front of house wasn't very inviting, looked tired and no one there to welcome you. Private pool was lovely
Hi there Sara, usually our front of house are very inviting so sorry to hear this was the case for you! We hope you have a better experience with this next time. We are glad you enjoyed the private pool!
Fantastic experience: So relaxing. Clean facilities. Friendly staff.
Thank you for your lovely review Mike! Glad you enjoyed your time with us
Fantastic experience: Awesome friendly staff, especially Monique. Clean facilities, great hot pools, yummy mineral water on tap, affordable, quiet and relaxing atmosphere.
Thank you so much Liezel! We will forward this onto Monique she’ll be happy to hear We are glad you enjoyed your time here with us
Fantastic experience: We happened upon Fernland totally by accident and we're so glad we stayed. We need a late check in and they're open until 10 pm but what we weren't counting on was the fantastic heated mineral pools which are included in the price! In the morning when we woke up, we found ourselves in paradise. Wow, what a gorgeous park. The showers are amazing and we filled our water bottles with yummy mineral spring water. Highly recommend and will be returning next time but spending a few days not just one night
Hi there Rachael, thank you so much for your lovely review! We are so glad you enjoyed your stay with us and got to have a soak in the mineral pool! We look forward to seeing you again soon
Negative experience: It's not a safe place for your stuff. I went there last month, and leave my new shoes on the toilet (something normal here in New Zealand) and when I came back, less then one hour after, my shoes wasn't there anymore. I talked with the staff, and the only solution that they gave to me, is give me a voucher for the pool ($18.00 dollars voucher, and I paid $120.00 for my shoes). I'm very disappointed, it was a expensive and not good experience for me.
Hi there Katia,So sorry to hear your shoes disappeared. Unfortunately we can’t control when others take people’s belongings which is a shame to hear this happened. Usually we don’t have this occur as Fernland spa is a safe space for all. We recommend keeping belongings in the storage shelves out by the main pools. We will be sure to keep more of an eye out when there is more people around the facilities as we wouldn’t want this to happen again.
Positive experience: Only one main pool and one shower. Bit unfriendly service
Hey there Michael, we have another shower by the campground building that you can use aswell, we also have showers in each one of our private spas if both are taken up. You can ask at reception next time We try our best to be super friendly to all of our customers so we are sorry to hear you didn’t experience this. We hope we can change your mind when you visit us again!
Fantastic experience: Great place to visit. Pool was nice and hot. Thanks guys
Thank you for your lovely review Dave! We look forward to seeing you again
Positive experience: Booked for one hour private none bubble pool, Nice place. But just cannt breath if stay for too long as no fresh air come through when door closed hahahahaha
Glad you enjoyed your time with us! We also have open roof spas which helps with the air flow when soaking We hope to see you again next time!
Fantastic experience: Had a very relaxing soak. Water temperature was good with the water flowing into the pool through a couple of holes in the bottom of the pool. I would recommend these pools for a great family outing.
Thank you for your lovely review Peter! We are glad you enjoyed your time here at Fernland Spa!
Fantastic experience: Enjoyed the spa tonight Needed it after a hard week
Thank you Rob we are glad you enjoyed the spa after a hard week!
Positive experience: Nice and relatively peaceful. Decent pricing. I recommend!
Thank you for your lovely review and for recommending us Joonas!
Fantastic experience: I almost use private pool. I really strongly recommend this place.
Hi there Jin, thank you for 5 stars and your review! We look forward to having you visit us again soon
Fantastic experience: Had a lovely relaxing experience here, the main pool was clean and hot! Such a peaceful place and the gardens are beautiful.
Hi there Mila,Thank you for your lovely review! We are glad you enjoyed your time with us
Negative experience: My experience at this spa was beyond disappointing. I booked a private spa session well in advance, yet upon arrival, my appointment was delayed by 15 minutes. The spa area itself was not only poorly maintained but also had a noticeable odor that resembled urine. To top it off, the 'private' atmosphere was shattered by the loud and unmistakable sounds of a couple having sex in the neighboring room. This was certainly not the tranquil and relaxing environment promised on their website. I was left questioning whether their description of 'unwinding in private pools' was meant to be taken literally or sarcastically. Overall, this was a completely unsatisfactory experience, and I would caution anyone looking for a peaceful spa day to look elsewhere.
Hi there,Sorry to hear that the neighbours weren’t being too respectful! Usually we are a beautiful peaceful environment as our website states. Please come to see the staff if this happens or if you experience any unpleasant smells and they can sort it out and make sure you don’t experience this. Our staff are also there to sort out any issues for you guys! We hope next time you have a better experience here at Fernland spa!
Positive experience: I enjoyed the spa! The water is lovely and the setting attractive. The nightlights add to a relaxing ambience. For the price I expected a bit more of the general facilities. The changing rooms are adequate but best not to plan on having a shower. There is only one cubicle and the water is far from being hot.
Hi there Catrin,we are glad to hear you enjoyed the spa and the relaxing atmosphere We do have an extra private shower by our laundry area, next time if you need it come to see our staff and we can show you where it’s located!
Negative experience: Booking was delayed, the pool area didn’t smell clean (smelt like pee in some areas - like the shower area where you rinse). The staff member at the desk was lovely so please just read the next parts as my personal experience! Came for a date night which would’ve been super relaxing as we turned off the lights and bubbles and were just looking at the stars at night (highly recommend this if you are coming) HOWEVER, in the room next to ours there was a couple having a very loud “intimate” moment for 30-45 minutes. Assumed that if we could hear it, others including the staff probably could too. We just turned on some music from our phone and just continued on with our night as we paid $80 for an hour - we weren’t going to waste our time (which was towards closing time after the delay in our booking) going to the desk and putting the unfortunate staff member in charge of confronting the couple.
Hi there Emme,Sorry to hear that the neighbours weren’t being too respectful! Please come to see the staff if this happens or if you experience any unpleasant smells and they can sort it out and make sure you don’t experience this. Our staff are also there to sort out any issues for you guys! We hope next time you have a better experience here at Fernland spa!
Fantastic experience: A lovely spot to visit for a swim and soak. The pool water is a great temperature, chlorine free and crystal clear. I definitely recommend going at night to experience the lit up trees.
Hi there Jack,Thank you so much for your kind review! We are glad you got to experience Fernland Spa at night time as we also love the atmosphere in the evening
Positive experience: Nice hotpools in lovely surroundings
Thank you for your review David, we appreciate it!
Fantastic experience: Stayed for one night as I was in town for a special event. Cabin was very clean, staff were friendly and helpful. Such a pieceful place.
Thank you Malina for your awesome feedback. We are glad you thought so. Will hopefully see you again soon!
Fantastic experience: Good place to rest your tired body. Cabin was quiet but the toilet is in the reception where the hotpool is. Overall great experience.
Thank you Jeff for your positive review! We appreciate it! We are glad you could have time to relax and unwind here at Fernland Spa
Negative experience: Went the otherday and the spa pool had some sort of matter floating on the water, and the main pools water was green. I used to go regularly but I won't be going back.
Dear Tania,Really sorry to hear your bad experience at our spa pools. If you find our spa pool water has problems, can you please kindly let one of our team members know? We will take immediate action to ensure everything is going right. For the main pool , we are sorry about this, are you able to send us more details about your visit date and time by email please ? Our email : [email protected] will take necessary actions to prevent similar problems happy again. Please remember we love your feedback. Kind regards Fernland Spa Team
Fantastic experience: An idyllic spot for unwinding with plenty of convenient parking available. We opted for a private spa experience, treated to a spacious area complete with restroom facilities and a refreshing shower. The pool exceeded our expectations in size and cleanliness, maintaining its pristine state throughout our visit. A definite recommendation for those seeking a tranquil soak. The pricing felt fair considering the quality of the experience offered.
Thank you for your amazing review Maczene! We appreciate it and hope to see you again soon
Fantastic experience: Surprisingly lovely experience. Beautiful little oasis, with lovely staff, and steaming hot thermal spring pools. You get your own private pool, inside a small cabin with a shower and toilet - spring water is naturally heated to about 26 degrees and boosted to low-mid 30s. Great value. There’s about 6 large grassy camp sites and some small cabins. Also a large outdoor heated spring water pool. The pools are emptied and cleaned every day as they’re natural spring water and no chlorine. Definitely worth dropping by
Thank you Matt for your lovely review! We appreciate it and hope to see you back again soon
Negative experience: New owner(s) I was not informed of hidden costs when booking w female staff, who booked us over phone. Was told on arrival we had to buy blankets & towel?!! Ive never had to buy in ANY accommodation, should be incl in our stay. The main pool was luke warm even in the hot area of pool, it was a colder night in April 24. The rooms had dust behind beds causing eye&nose iratations. No complimentary small milk, sugar or tea. The final straw was NO water on for hot shower next day for work. The pool was closed until staff arrived at 9-10am and we have to leave by 10am. Very disappointed. The new owner(s) need to a pay a qualified manager to fix & manage the spa as it's former owners. It's a beautiful landscape & facility just need to upgrade some areas. It has amazing potential to be one of the bay of plenty's hidden gems. Make process & prices to fit the single, to family and groups accordingly. The price hikes in 2023-24 do not fit the Fernland Spa facility as it is right now. It will fail and be closed down as customers will not return in it's current state.
Hey there,So sorry to hear of your experiences and thank you for your informed review. Our prices are listed on our website and on our main boards behind reception. We keep cabin overnight prices super low hence the need to bring your own blankets and towels. We do have towel and swimwear hirage at reception We will definitely look into providing small milk, sugar and tea by the mini fridge and will make sure our cleaners get all the dust behind the beds! And if you are experiencing a colder pool please let one of our staff know as it should be at a certain degree range at all times. Thank you for informing us on this. Our main pool opens at 9.30am in Winter but you can still use the pool after 10am if you are already in there, you can use our changing facility if needed We hope to see you again soon and you notice all the changes we have been making!
Positive experience: As I walked to the reception I noticed the private spa was open and had a look and was stunning, had amazing colourful nightlights up and I wanted to share a private spa with my children. When we paid for the private spa at the reception they booked us in the spa with no fun colourful night lights . So do book in advanced and ask for the private spas with the nightlights. Other than that was still a nice hot spa, very clean but still 3 stars because I wanted the fun colourful spa .
Yes we love the spa with the colourful lights! Definitely tell us the exact number you are wanting at reception or you can book in advance and we will be sure to book you the spa you are wanting We hope to see you again soon!
Fantastic experience: Super camping avec une piscine d’eau minéral très chaude et ouverte jusqu’à 10:00pm, personnel très agréable. Seul bémol, il n’y a qu’une seule douche.
Thank you Marthe for your lovely review! We do have showers in each one of our private spas, but also in the changing area and there’s also one by our laundry room which our main pool goers can use. We hope to see you again soon!
Fantastic experience: Love love love!! Always a great time here,lovely people! So relaxing
Thank you Angie for your review! We appreciate it and hope to see you again soon
Positive experience: The private pool was really nice. Clean, tidy and the water was just the right temperature, 37C I think from what the website indicates
Thank you for your lovely review Michael. We are glad you enjoyed your visit and hope to see you again soon
Fantastic experience: Love going here. We usually visit but we stayed on site, steep climb down, but we'll worth a visit. Staff are always willing to help, definatly go at night to absorb all on offer
We are glad you stayed over night and experienced all we have to offer! Going at night definitely has a different feel Hope to see you again soon!
Positive experience: Loved it! Inviting ambience, good temperature, cosy pool size. Lighting from the roadside to the pool would be helpful.
Hey there Te Paea, thank you for your review! Handy to know you think lighting to the pool would be beneficial. We will definitely look into it!
Fantastic experience: nice quiet place, bit hard to turn down drive with car and caravan
Thank you for your review Christine! Yes depending on the size of the caravan it can be a bit tricky if it’s your first time visiting, but we are glad you got in and out safely!
Fantastic experience: Welcoming staff, nice water temperature. Clean facilities..Would come back..was only one pool..lovely surroundings.
Positive experience: Great atmosphere and lighting, staff were polite and friendly. Fees are a reasonable price and parking was easy. Main pool was not as hot as would have liked but can’t win them all. I’d give a solid 8/10. Pretty good.
Thank you for your lovely review! Main pool should be between 37-39degrees so if you feel it may not be in this range please let one of our staff know! We hope to see you again soon :)
Fantastic experience: 50$ pour une nuit pour 2 adultes. Endroits calme et propre. Piscine chauffée gratuite. Horaire d’ouverture : 10 a.m > 10p.m WiFi accessible.
Fantastic experience: An Oasis in the heart of Tauranga. The grounds, facilities and staff are g8! Prices are very fair. Best sleep in yrs after!
Fantastic experience: Lovely campsite. Big pitches, immaculate grounds, well equipped kitchen and laundry, and of course the thermal springs. Superb.
Positive experience: Fernlands is a classic, quite dated, but with a unique setting, especially after dark, it remains first choice. The main attribute is the mineral water, great for the skin and for relaxing
Fantastic experience: El lugar para relajarse y disfrutar!
Negative experience: The water hasn't been clean and clear the last two visits over the last 6 weeks or so. Both times kids have been sick afterwards.
Dear Trudy, We are so sorry to know that you did not enjoyed your time at our spas, I hope your kids are well now. We drain the pools every night and refill them in the morning, We also do regular testings for the water, but happy to discuss further if you any concerns. All the best Fernland Spa Team
Fantastic experience: Nice small campground with hot water pool open till 10 pm, just be aware that kitchen is locked after 9 pm and its very basic. Didnt know about it, after late check in we went straight to the pool to find out after its too late to use the kitchen. But big thumbs up to the lady at the reception, we could use oven and microvawe there.
Positive experience: Great little spa spot with a very chill vibe. My husband and I booked a private spa pool with bubbles for 60 minutes on a Sunday after spending the weekend in Tauranga. It was easy to find the way from the city center and the staff was friendly. There were some major construction work going on in three of the private spa areas, but that didn't bother us. Our private spa area was just as expected, chill vibes with a simple shower head, area to get changed and a toilet. We booked the one with no roof which gave a little tropical feeling to the whole experience, especially with the green plants around. Would definitely come back if I get a chance.
Fantastic experience: Look at this little beaut!!! Nestled away and hidden hot pools, camp ground and camping with cabin accommodations. Whatever the weather soothe those tired muscles away in the 37deg natural pools.
Fantastic experience: Super relajante el agua caliente
Dear Nuria,Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our hot water super relaxing.We hope we can see you again in the near future! Fernland Spa Team
Fantastic experience: A stunning taonga!
Fantastic experience: Lindo lugar, cómodo, limpio y barato, lugar donde aparcar, las duchas y baño bien. A spacious pool, the place was very clean, with a place to park for free and it costs 18-20 per person.
Positive experience: 소금온천보다 규모나 시설은 작고 오래되었지만 물은 참좋은듯합니다. 로컬들이 선호하는 곳이라고 들었네요. 샤워시설은 한개밖에없어서 대충씻고 나와야합니다.
Fantastic experience: 물이 너무 좋아요
Fantastic experience: I absolutely love this place get the private spa with no roof on a clear night trust me A+++
Fantastic experience: Simple & clean, it provided mineral water naturally heated. They drain it nightly. It was affordable and enjoyable.
Fantastic experience: Great setting, nice and hot and awesome when gets dark with the surrounding lights
Negative experience: Disgusting!! Lady at the front counter was rude to us. Double booked us, when we got in the spa it was full of black hair and dead skin!! Never coming back
Dear Tyla,We're sorry to hear that you had a negative experience during your recent visit to our spa. We take all feedback seriously and we want to apologize for any inconvenience that may have been caused.We're disappointed to hear that you found our staff to be rude, and that your spa experience was unsatisfactory due to cleanliness issues. Please know that this does not reflect our usual standards and we will be taking steps to ensure that it doesn't happen again.We take cleanliness and hygiene very seriously, and we'll be conducting a thorough investigation into the matter to ensure that our facilities are properly cleaned and maintained at all times.We appreciate your feedback and we hope that you will give us another chance to provide you with a better experience in the future.Sincerely,Fernland Spa Team
Positive experience: Great relaxing spot. Public pool has lovely bush setting. Enjoyed the soak.
Fantastic experience: Enjoyed both my visits here. Tried both the private and public pools, really nice
Positive experience: Friendly relaxed place we had private spa with bubbles Don't think you are going to a natural spa environment, this is mire a health club experience
Fantastic experience: Lovely, clean and relaxing. Had the open roof private spa and was nice to watch the sky.
Positive experience: Beautiful spot to have a relaxing spa and soak away that stress and rest the sore muscles. Just one issue was the spa didn't have jets which we assumed would have.
Positive experience: A very nice soak in the bush clad setting. Water I expected to be hotter. I enjoyed taking my Grandchildren to this local facility.
Fantastic experience: Lovely pool, especially at night when they light the ferns and palms around, and you can look up to the stars. Beautiful.
Fantastic experience: Omg!!! What a Gem! Water without ANY CHLORINE!!! My skin was in heaven all the time we spent there such a rejuvenating experience very relaxed and gorgeous atmosphere and lovely staff members!!!!
Fantastic experience: Beautiful natural hot pools spa in town, heaps of parking available, private pools also available. Amazing place right in the middle of the nature me and my wife loved it.
Fantastic experience: Really great family fun! Lovely pool, great seating area and the bathrooms were nice and clean. Will definitely be back.
Fantastic experience: We camped here for the night in the campervan lovely staff, beautiful spot, stunning pool we will definitely be back. Oh and love the kitchen and semi outdoor shower too.
Dear Fran,Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that your camping stay in the campervan was enjoyable.Our staff takes great pride in providing excellent service, and we're delighted that their friendliness made your stay even more memorable. We're glad you found our location beautiful, and we couldn't agree more about the stunning pool. We can't wait to welcome you back on your next visit!It's fantastic to hear that you loved our kitchen facilities and semi-outdoor shower. We strive to create a comfortable and convenient environment for our guests, and your positive feedback reassures us that we're on the right track.Once again, thank you for choosing our campsite, and we look forward to providing you with another fantastic experience in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Fernland Spa Team
Positive experience: It's a beautiful place for a family birthday provides BBQs and camping
Positive experience: Nestled in amongst the trees, I love going to this hot pool during darker hours. Got a nice relaxing ambience. Only thing is I do think it's a lil pricey, even with the concession card.
Fantastic experience: A great place to take family and visitors from out of town, or just go and have relaxing soak. The pools are sheltered by the bush and at night you can gaze up at the stars.
Positive experience: Always a pleasant place to go my sister and i always catch up every month and have a hot soak. reasonably priced for an hr of peace. $30 each . clean and plesant and helpful staff. love it
Negative experience: Absolutely terrible customer service from who I could almost guarantee is the owner. I arrived with my 6 and 7 year old and a concession pass. Given children cost less than half the cost of an adult I politely requested if the kids could be admitted with a single click (i.e. one adult). The lady behind the desk proceeded to sternly tell me “You cannot refer to the standard admission prices - as that’s not the way it works!”. Proceeding to provide me with a Sunday evening math lesson with the general gist being that as concession passes are discounted at purchase she would be taking a massive financial blow of $3 by doing this. I can actually see where her line of thinking is on this but… really. To rub salt into the mineral water wounds, she was more than happy to click away and admit my kids at full adult prices with absolutely no offer of credit or dialogue whatsoever. Just a surly look fit for someone trying to rob the establishment as opposed to taking the kids for a relaxing Sunday swim. I guess at Fernland Spa if someone needs to take a loss, it’s best to ensure that’s the customer.
Dear Todd,Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you may have encountered during your visit to our hot pool. We appreciate your feedback as it helps us improve our customer service.Regarding your request to admit your children with a single click using a concession pass, we understand your perspective and apologize for any misunderstanding. Our policy states that concession cards cannot be combined or used interchangeably. We regret if this was not communicated clearly to you.We acknowledge that our staff member's response may have appeared stern, and we apologize for any negative impression it may have created. We strive to provide excellent customer service, and we regret that we fell short of your expectations on this occasion.In terms of pricing, we do offer discounted rates for children, as we believe it is important to make our facilities accessible for families. We apologize if the full adult prices were applied without any offer of credit or further dialogue. This oversight is being addressed with our staff to ensure such situations are handled more appropriately in the future.We value your patronage and would like to extend a sincere invitation for you and your family to visit us again. We assure you that we are committed to making your future experiences more enjoyable. If you have any further concerns or questions, please feel free to contact us directly, and we will be more than happy to assist you.Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.Fernland Spa Team
Negative experience: Booked a private spa tonight and had to wait 25 minutes even though I got there on time no discount or anything just had to wait in the car. To make matters worse the water was dirty and the level was quite low. New owners have taken over.
Dear Sarah, Thank you for taking the time to share your feedback about your recent visit to our spa. We're sorry to hear that you experienced a delay in your service and that the water quality didn't meet your expectations. We understand how frustrating that can be, especially when you're looking forward to a relaxing and enjoyable experience.We apologize for any inconvenience caused and want to assure you that we take your feedback seriously. We have spoken to our team to ensure that they are doing their best to manage wait times, and we will also be reviewing our water maintenance procedures to ensure that our standards are met.We hope you'll give us another chance to make it up to you in the future. Please don't hesitate to contact us directly if you'd like to discuss your experience further.kindest regards Fernland Spa Team
Fantastic experience: A hidden gem in Tauranga. A pleasant old school pool situated in a secluded bush setting, loved the lighting effects in the trees at night. Definitely will be back
Negative experience: Im a middle aged woman and i brought my kid here they did not allow them to do manus into the pool because they are apparently "to fat to do it" my child may be 4 yr old and 75kgs but this is no excuse to let them have fun. A photo of my child below
Negative experience: Have visited fernlands spa on many different occasions with various amounts of people for private spa never once’s has it been over $60 for the hour, paid $105 for 3 people for a hour bloody ridiculous. since when did it get so expensive.
Dear Sydney, Thank you for sharing your experience and concerns regarding the pricing at Fernlands Spa. We appreciate your continued patronage and the occasions you have chosen to visit us for private spa sessions.We understand that you have noticed an increase in our pricing compared to your previous visits, and we apologize for any inconvenience. We assure you that the decision to raise our prices was not taken lightly. It was a necessary step to maintain the quality of our services and keep up with the rising costs associated with running a spa business. I’ve We constantly strive to provide an exceptional and memorable experience for our customers, and these price adjustments enable us to invest in our facilities, training, and staff to ensure that we deliver the best possible service.We appreciate your understanding and loyalty to Fernlands Spa. Your feedback is important to us, and we will take it into consideration as we continue to evaluate and adjust our pricing strategy. We value your satisfaction and want to address any concerns you may have. Please feel free to contact our customer service team at 075783081or email us at [email protected] further discuss your experience.Thank you once again for bringing this matter to our attention. We look forward to welcoming you back to Fernlands Spa in the future and providing you with an enhanced and rejuvenating experience.All the best Fernland Spa Team
Fantastic experience: Absolutely lush little sanctuary, hidden in the heart of Bethlehem. Very reasonably priced for the service provided. So relaxing and romantic location. We will definitely be back.
Negative experience: My partner and I have just returned from an outing at Fernland Spa and will not be coming back. I called and booked a private spa for us for an hour this afternoon. The girl who took the booking unfortunately had very poor English. We arrived early and dealt with another lady who seemed to be far more concerned about what another staff member (I assume the same one who took my booking) was doing than to only dismissively deal with my partner and I. She put a total into the eftpos machine and left us standing there. She did not explain anything other than we would be charged $20 if we didn’t bring the towels back. The other staff member pointed and told us the number of a pool. So we went and made a note of the time, intending to be out 5-10 min before our time was up. During our time we could hear a buzzer go off twice - apparently this was for us yet it was impossible to tell as there is a row of private pools. As we were getting dressed, there was a knock at the door and the lady who left us standing at the eftpos machine was standing there angrily saying she had been buzzing us. I was very confused and asked why, as we were out 5 minutes before our time was up. She blasted back at us that we had only booked for half an hour, and that she would check the book to see what was written down. We followed her to the reception desk to give the towels back and she told us it was written in the book as half an hour. When I said that I had asked to book for an hour on the phone, she said she had only charged us for half an hour. I replied that she could keep the $20 she was meant to refund us for the towels then. She just ignored us and we left. This was not my mistake and I had been telling my partner what a wonderful place this was only to be treated like this after paying nearly $80. I hate giving bad reviews but this was extremely bad customer service from not one but two staff members. I will be advising others not to waste their time and money there.
Positive experience: Ɓooked a b&b in tauranga for the weekend, heard good reviews. Saturday afternoon, beautiful day 5pm decided to check it out, gorgeous setting staff were friendly nice whanau vibe, but you were still able to enjoy your own space and have decent conversations. Great time had by all.
Fantastic experience: Came here with friends over the long waitangi weekend. The water is a fresh mineral water and we found the place to much less crowded than the Mount Pools (which is salt water). The facilities are clean and tranquil. I have come here on two occasions, for whatever reason (perhaps due to being geothermally heated) the water was not as hot as my first visit, which though still was decently heated.
Positive experience: Nice and clean, it gets emptied and cleaned every night. While we were there it was nice and quiet with only a few people. There's a seating ledge all around the pool and three benches dotted around the pool if you need to get out and cool off for a while . The pool has two large umbrella sun shades at one one of the pool. There are signs up advising not to put your head under water.
Positive experience: Small peaceful space to camp among a fern filled glade with a very clean and well maintained natural hot spring. A small number of campers makes the place tranquil. Smaller kids may get a little bored with the lack of play spaces and small-person company but for bigger kids and adults, its on the doorstep of great bike trails with a nice hot soak as your daily reward. Would be great to have more than one hot shower to share between the whole campground, but with a clean, chemical free fresh water hot pool that's drained and filled every day, it wasn't a big deal.
Negative experience: Well this place has gone down hill that’s the nice way of putting it. Used to come here as kids had so much fun and so relaxing but now just get told off for having fun (not bothering anyone in our own little area). Paying $3 each for 5 people to have a bbq all because they have to clean it after but yet still didn’t clean it when others finished with it and left on.. definitely won’t be coming back here again very sad to see this place so dead this time of year it would of been booming with business…
Dear Sarah, Sorry for you unhappy experience. We require no jumping, no running for the main poo area as we would like to offer a relaxing environment to lovely customers. Please let our shift managers know if you feel not comfortable with those pool rule, we will try our best to accommodate you.BBQ facilities is required for $3 for each person to hire the area.the group under 5 people-is free.. if you thinks we overcharged you please don’t hesitate to contact us, happy to help. All the best Fernland spa Team
Fantastic experience: The main pool is so relaxing and beautiful at night time. A little expensive but definitely enjoyed going there with my partner. Make sure you have plenty of water with you and there is a tap to fall your bottle up.
Fantastic experience: Great spa. Beautiful temp water. Great staff. I would recommend adding a porter loo or 2, to the top of the property as its extremely inconvenient to walk all the way down to the toilet in the middle of the night whilst it's raining.
Fantastic experience: Quiet camping ground, well maintained and tranquil set in a scenic valley. The hot water spring pool is about waist deep and cleaned each night, a great place to relax weary muscles after a day of exploring local walks. Friendly, helpful staff. We'll visit again for sure.
Fantastic experience: Nice little camp to stay at. Friendly gent assisted us on arrival with everything we needed to know. We did not actually use the kitchen or shower facility as we were only staying overnight and have washing facilities in our camper. However the sites were lovely, with power and water and a little picnic table. the use of the pools was included which was great and was one of the reasons we stayed. We will be back for sure.
Fantastic experience: Always nice and relaxing. The private pools are great if you have an open roof one as you can relax looking up to the stars at night, or enjoy the cool rain drops if it happens to be raining. The large outdoor pool is lovely after the repaint was completed. Highly recommended
Positive experience: Nice spa. Used the private room for an hour soaking in the hot water and it was great. Very clean and not crowded. Value for money and a lovely person at the front desk. Will come back again. Only downside was getting to this place. But that's not a big deal.
Positive experience: Beautiful spot surrounded by native bush, just wish the jets were up around shoulder level instead of along the base of the private spas
Fantastic experience: Absolutely beautiful place to relax and unwind. Absolutely recommend.
Positive experience: It's a bit pricey but it's beautiful. The staff are friendly and the facilities are clean and well kept
Fantastic experience: What an amazing and refreshing experience. The spa itself is invigorating and sooooooo warm. Absolutely loved it. Will definitely attend each time we return to NZ. Highly recommend these spas to anyone who just wants a moment of solitude whilst on holiday. If you can escape the other half that is . They are private. Incredibly clean and incredibly quiet. Great place to relax for an hour or so.
Fantastic experience: Just popped in to have a soak in the naturally heated pool. Very tranquil surrounded by native bush. Facilities are basic with only one shower in the female changing room. They did have a dryer which dried my bathing suit in 60 seconds.
Fantastic experience: Loved the private spa. It is big enough to fit a big group of people. The staff were super friendly. The main pool looked smaller than expected but I didn’t go in it - just saw it from afar. Looked great though
Fantastic experience: Great renovated spas! Definitely worth it, good size and spacious! Love the new tiles in the open roof spas
Positive experience: 가족과 함께 한공간에서 온천을 즐기는데 최고였읍니다 아쉬운 점은 물이 조금더 따뚯했으면 좋을듯 합니다.
Thank you for your rating and feedback. I suspect you were enjoying the main pool which we do run a little cooler than the private pools as visitors to the main pool often stay for quiet a long time and for safety reasons we run at around 38.5 in the cooler months and much lower than this in the warmer part of the year . Sorry it was not hot enough for your group.
Fantastic experience: Lively spot for a bath in some pure mineral water pools. Nice clean premises, a wee Oasis…. Refreshing
Fantastic experience: Amazing spa place and super friendly staff. If you're looking for a bit of quiet and relaxation, go for the private spa pool with the bubbles of course.
Hi Kimberly,Thank you very much for your stay at Fernland Spa, we are gladyou enjoyed our mineral water. Hope to see you again soon!Fernland Spa Tea
Positive experience: The private spas are great and there is a nice picnic area..main pool was a tad crusty but would be alright at night when you wouldnt notice it lol
Fantastic experience: Only one main public pool, but it is nice. There is also an option for private spas by the half hour. Afterwards, buy an icecream and watch the many goldfish in the pond. Good parking on site
Dear Julian,Many thanks for your visiting and your great review! Really appreciated!We hope to see you in the future!Kind regards!Keddie
Negative experience: Concrete in pool seating well in need of repair. Huge hunks of concrete missing.pool extra slippery. Shame found it to be rather run down this time. Staff very friendly though
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