
Information about Jetts Mount Roskill
Opening hours
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Our comment from FitFit New Zealand about Jetts Mount Roskill:
Jetts Mount Roskill is a well-loved gym located in Auckland, known for its spacious layout and a variety of equipment that caters to different fitness needs. Users appreciate the cleanliness and hygienic facilities, making it a comfortable environment for workouts. The gym features 24/7 access, ensuring that members can exercise at their convenience, and it has been noted for having a good amount of parking available.
Among the highlights:
- Friendly and supportive staff
- Ample floor space with various machines
- Improvements in equipment and amenities
- Specialized areas like boxing rooms
However, some users have reported issues with broken machines and maintenance concerns that need addressing. Additionally, there are comments regarding customer service and membership cancellation policies that have led to dissatisfaction among a few members.
Overall, Jetts Mount Roskill stands out for its friendly vibe, new equipment, and clean facilities, making it a strong choice for fitness enthusiasts seeking a welcoming environment.
Services, Machines and Guided Classes
Jetts Mount Roskill: Opinions
Positive experience: Loved the Jetts as always it’s very convenient and very tidy neat & clean gym I have ever seen just need to improve more facilities like gym equipment’s & more comfort so people can easily finish their workout on time and anytime.
Hi Akash, great to hear! Thank you for the awesome feedback! We’re so happy to hear you had a great experience at Jetts Mount Roskill.
Fantastic experience: Spacious gym. Plenty of equipment and parking. The envirment around is becoming better and better.
Hi Leon, great to hear! Thank you for the awesome feedback!
Positive experience: Jetts and my trainer at the time nick hansen are the absolute best
Hi Brian, great to hear! Thank you for the awesome feedback! We’re so happy to hear you had a great experience at Jetts Mt Roskill.
Fantastic experience: Nice to see new equipment and themes in the Jetts Mt Roskill. Thanks and keep up the good work team Jetts.
Hi Imran, we’re thrilled to hear you enjoyed your experience and like the equipment upgrades.
Positive experience: Just too many broken machines on any given day
Hi Jaison, thanks for sharing your experience.
Fantastic experience: Great manager Nice vibe in gym spacious great air quality
Hi Mack, we’re happy to hear you had a great experience at Jetts Mount Roskill.
Positive experience: Large floor space and a boxing room. This os one of my favorite/regular Jetts even though it's not my closest.
Hi Ian, we’re thrilled to hear you enjoyed your experience at Mount Roskill.
Fantastic experience: Thank you Malik Bernard (personal Trainer) for looking after me, you made me look forward to my workouts and importantly you ensured that my technique is always correct to avoid any injuries, extremely reliable & punctual and encouraging, always set up & ready to start training ahead of time, with an exercise routine planned, Thank you Malik
Negative experience: 가끔씩 휴지가 바닥에 또는 운동기구주변에 떨어져 있어서 불쾌하다. 그리고 어떤 운동기구에 죽치고 앉아서 스마트폰을 들여다보고 있는 멤버가 있어서 다른사람이 그운동기구에 마음편하게 다가갈수 없다.
Hi JS, thank you for your feedback and we are sorry to hear this. We will get this addressed and resolved as soon as possible. We apologise for any inconvenience.
Positive experience: Handy location
Fantastic experience: Quality gym
Fantastic experience: Awesome gym , good equipment, friendly environment and good shower facilities
Hi Jaanzeb, thank you for your awesome feedback!
Fantastic experience: Switched to this gym. Alvarro showed me around and answered all my questions. Friendly, kind and welcoming
Positive experience: There is always something that is broken. Door to the shower, rower, weight machines, literally most of the small dumbbells have no weight label, treadmill etc. Good thing is that the shower is separate and not a lot use shower.
Hi Dante, thank you for the feedback. We appreciate the feedback and will look into this.
Fantastic experience: Very good gym, amazing staff, always clean, great Personal trainers (look out for Malik and ask him about his 1 on 1 sessions, he's awesome as) , affordable membership prices, got clean toilets/bathrooms and many more. I highly recommend signing up today.
Fantastic experience: JETTS Mount Roskill is such an amazing place who would like to have their health workout. It is affordable with hygienic premises and facilities with 24/7 access. Staff at Mt Roskill is cheerful, friendly and very helpful. I highly recommend this place. Cheers
Negative experience: Always something broken. Even after sending in feedback nothing is done. Fairly poorly maintained. Alot of room for potential. I have started using Royal Oak Jetts as is a much more enjoyable experience even though it's much smaller.
Hi Luca, thank you for your feedback. Can you please email our membership team on [email protected] and they can address this. Thanks!
Positive experience: Love it
Fantastic experience: Not too crowded
Negative experience: ABSOLUTELY HORRIBLE. Staff are never there during working hours I have come in several times. Furthermore people here do not abide by any safety standards . Revolting gym
Positive experience: It is a great place Had a good workout, atmosphere there is amazing,great music love it
Negative experience: Worst service. They won't tell you that you need to give two weeks notice to cancel your membership. They will ask you to check terms and conditions when you want to cancel
Hi Niresh, thank you for bringing this matter to our attention. We would like to address your experience, and will use this as an opportunity to improve. Our club manager would really like to speak with you more regarding this matter. Please reach out to us at 09-213 3822We look forward to hearing from you.
Fantastic experience: Most spaced out jetts I've been to. Really in need of an upgrade with some of the equipment but still good branch
Fantastic experience: Jetts Mount Roskill is one of the best place to do your daily workout.. Very clean.. New equipments. And friendly staff.. Not much crowded..
Negative experience: Jetts is definitely a robber! I signed one month contract with Jetts Mt Roskill on 30th June 2022. I told the staff member I had only 1 month leave time only, so the staff said he would do the membership cancellation part for me. I even double checked with him if I need to do anything from my end and the staff confirmed "no". But I just found my credit card has been charging by Jetts after 28th July, which is $69.95. I called Jetts many times, but no one answered. I emailed Jetts, they said they would charg me for another two weeks as they didnt received my email about membership cancellation. I called the staff memeber in Mt Roskill, he admitted he didnt do it properly from his end, not my fault. But even that, Jetts still insisted I should have read the contract regarding cancellation rule. What the hell, does it mean we shouldn't trust Jetts staff? I have all the calls recorded, including the staff member admitted his fault. This is not my 1st time joined Jetts, but ended up super disgusting! I will take legal action, not about the money, but about consumer rights! And in my whole life time, no more Jetts!
Fantastic experience: Jetts Mount Roskill is one of the best workout gym in Auckland. Unlike other gyms, it's not that thickly packed. It has a huge parking at the back which is sufficient even at peak hours. Gym has heaps of toilets and shower rooms separately. There is lift at the entrance from parking for disabled and these is a toilet specially for differently abled people. The gym has a boxing room and heaps of equipments to work with. It has a huge fleet of threadmills, cycles, crosstrainers, etc. Gym has cleaning towels and sprays all the time. There is also a weight scale and height scale at the front. Has sanitizers. And here comes my most important facility here, the 24 hour access leaves no excuse for you to miss a workout.
Fantastic experience: They need to review some basic equipments as this will help the beginers. I would still give it a 5 rating, becuase its not too busy, provides cleaning material for equipments, free Wifi and saperate room for boxers with punching bags.
Negative experience: Jetts mount Roskill standards has been dropped drastically. Toilets seats are damaged and stinks very bad (sometimes have to hold breath to use them), shower does not work properly. Talked to the gym staff about this and only been told it’s getting fixed. It’s been over a year I’m listening the same thing. Tried to talk to the customer service team, they are not helpful at all. Jetts never apologised for their failures and staff is being arrogant. I don’t normally review anything but it’s getting too much. Paying for the service but it’s hopeless as of now. Using the facility for a very long time. I think it’s time to join different gym.
Fantastic experience: Good
Negative experience: Too congested
Fantastic experience: Small gym
Fantastic experience: Love working out at Jetts Mt Roskill
Positive experience: Now is in under good management
Fantastic experience:
Hello, thank you so much for your high rating! Much appreciated. We are always more than happy to assist you if anything else comes up. Take care!
Negative experience: The gear needs for service and some of them out of service
Fantastic experience: Nice well equipped spacious gym on Stoddard road.
Positive experience: reasonable size gym, quite late evening.
Hi Rafiq, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Positive experience: A little bit of a weird layout and busy but was much more space then other branches so didn't feel crammed.
Negative experience: I lost my gym bag in this gym and after 2 weeks the manager tells me she still cannot access the footage! I sent an email to the head office but haven't heard from them either. Very disappointing!
Fantastic experience: Love this gym, plenty of 2hrs car park at the back, clean gym and bathrooms, heaps of equipments too so you dont have to wait around for someone to finish before using the equipments.
Hi Aseli, thank you for taking the time to leave a review for us at Jetts Mount Roskill. We're happy you enjoyed your visit! Looking forward to seeing you next time!
Negative experience: I cancelled my membership twice (wife lost job) and they took another 11 payments after my term finished and then told me I have to pay 2 more weeks to close my account... Jetts are heartless and dont care about anything other than their cashflow.. STAY AWAY as their will rob you till you are poor :( :( Give me my payments back???
Negative experience: Terrible customer service, My Girl friend tried to check out the gym and was offered a three day free trial. After she completed the paperwork they had sneakily made her sign a 1 year membership with no way of getting out of it! Total scam! Would not recommend this gym to anybody. Would give 0 stars if I could
Negative experience: Very poor I been to mk fitness for weight loss. It’s part of Jettz royal oak. I paid 100 dollar for every 1/2 hr. Then one day I informed the coach that I am sick I can’t come. Without that he mentioned to pay 100 again. It happened twice. And no result too. He was telling me to add more days too. I count afford and I stoped . After I called the gym and mentioned I stopped. I have 2 week notice period as well. Today I got a call from then I have to pay the remaining amount from dec to July. WhT the hell . I never seen such people in nz . Recommend not to go
Hi, we are sorry to hear that your recent experience was anything less than exceptional. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at 09-213 3822.
Fantastic experience: Great gym
Positive experience: No free weights for squats
Negative experience: All is Indian so small bad
Fantastic experience: Has new hygenic wipes to use to sanitize equipment before use.
Negative experience: Never answer their phone or respond to emails. Absolutely HOPELESS!!
Fantastic experience: Its clean gym some of the jetts gyms are dirty
Fantastic experience: Excellent gym, good range of gear, clean and tidy, easy access and good parking. Nita rocks
Negative experience: Hot water is not available. Taking cold shower for the last few days, caught up cold. Please take action.
Positive experience: Always crowded but what you pay you get i choose this its the closest to me. Helps ne to get fit so I like this place
Negative experience: Never pick up calls. Tried calling so many times but no luck. Why do u even advertise ur contact number?
Fantastic experience: Plenty of space, heaps of equipment, and not so busy. Also has sandbags for the boxing exercise.
Positive experience: Comprehensive gym for a workout. Need some free weight equipment including dead lift and squats. Also free weight for dumbells with small increase e.g 1.25 kg increase. At the moment dumbells have 2.5 kg difference between them.
Negative experience: Gym is all good and the customer service sucks..took a new membership and there was no lineyard for the key..I was not feeling so welcome like the way we have felt before...Management please take care of the new members
Positive experience: Good environment.
Negative experience: Every time I go it is not manned
Fantastic experience: Fully equipped gym
Fantastic experience: Very helpful staff member.
Fantastic experience: Friendly staff and all gym equipments
Negative experience: Gym, but not a hygiene environment
Positive experience: Good place for biginners and weight lose , gets busy in the evening
Fantastic experience: Lovely Facilities and Very friendly Staff..
Fantastic experience: Wi-Fi range is very low, need to enhance coverage area, it's very bad when listening to online music , & suddenly range is lost
Negative experience: Someone stolen my money and card from gym, tried reaching Jetts but nobody cares. Make sure to walkin empty handed because Jetts give access to thugs.
Positive experience: Awsome place , clean , got all the machines , tidy , just avoid peak hours after 6 pm
Positive experience: Not a bad gym
Positive experience: Always clean
Fantastic experience:
Fantastic experience: Amazing services
Fantastic experience: Best gym
Fantastic experience: Spacious, nice equipment.
Fantastic experience: Great place and vide
Positive experience: Nice and clean
Fantastic experience: Airport jetts is the cleanest one
Fantastic experience: One of the best facilities. I love it
Positive experience: Busy around 5-6pm week days .
Positive experience: Cleanliness not bad, I was disappointed TV on treadmill hardly any of the channel works not good at all
Positive experience: Nice and spacious plenty of room to have a great workout machines nice and clean plenty of parking at the back of Jetts
Positive experience: It wasn't bad but it lacked some basic equipment or made exercises awkward eg deadlifts because they didn't have a lifting platform
Positive experience: Spacious but can be busy during peak hours at night times. Also no free weights
Fantastic experience: Very spacious gym compared to the other jetts. Have boxing bags which are great. Can get very busy at peak hours but that's to be expected.
Fantastic experience: LOVE MY GYM!!! HALLE manager is really cool and will help with anything , machines are good and quite new Sad thing is there isn't any free weights but I mean it's a fitness center so I guess it is what it is Toilets and showers always clean and gym is always super clean
Positive experience: 还好吧
Positive experience: Nice place for fitness
Fantastic experience: Cool place to workout
Positive experience: Spacious but crowded
Fantastic experience: Good gym
Negative experience: Toilets and showers are very unclean and condition is very unhealthy
Positive experience: Good place to reach personal fitness goal
Positive experience: Busy gym but its ok...
Fantastic experience: An outstanding friendly Gym.
Positive experience: It is good on off peak times
Fantastic experience: Very spacious compared to St Luke's, not as crowded too
Fantastic experience: Amazing gym with friendly staff!
Positive experience: Very spacious, plenty of equipment, and free Wi-Fi. Some of the equipment is a bit worn though.
Positive experience: Fair assortment of machines - lots of cardio machines. No free barbells however so not good for powerlifts. Large space but can get very busy around 6pm on weeknights
Negative experience: The manager of Mt Roskill Jetts, Vanya, has shown rude and brutal attitude to a new customer. She refused me to join the membership with very impolite words, simply because I didn't attend the orientation (which was not carried out on time). I cannot believe a manager will simply refuse the customer's request to set up a payment and kick him out of the building, this kind of customer service is beyond imagination
Positive experience: Gym
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