Jetts St Lukes

Fantastic experience: Love my gym family enjoy how its never too busy no one taking videos or photos lol

Negative experience: Ok

Negative experience: Always ask for feedback but NEVER implemented it. Being the member since long time, now it’s time to quit. Really hopeless management & staff.

Negative experience: DO NOT GO TO THIS GYM. Overpriced, garbage equipment, terrible customer service & support. I had my membership cancelled years ago and was told by staff that it would be cancelled immediately and reimbursed for the extra week I had paid for. I then got charged further and had to email about it where they then told me they wouldn't do anything about it, forcing me to block the transactions with my bank. Now years later I still have debt collectors harassing me about this.

Positive experience: Good gym. Plenty of space. Basic equipment that gets the job done. Would like to see upgraded machines to make the place 5/5.

Fantastic experience: Best Gym in Auckland, love how spacious it is, staff are so welcoming and kind, also the members are so chill. Got all the equipment you need. Would recommend this gym to anyone that wants the best gym experience.

Fantastic experience: Great space with pretty much all you need in a gym. Straight to the point if you just want to come in and do your work out on your terms.

Negative experience: I recently joined and have been trying to sort out my access. However, I’ve visited the branch twice during the advertised staffed hours, only to find no staff available. If these hours have changed, the website should be updated to reflect the correct information.

Fantastic experience: good gym, good equipment, great atmosphere. always enjoyable to train at jetts!

Negative experience: I tried to do a trial here, was in contact with someone and arranged to meet them during staff hours on Thursday 14th November evening. I turned up at 5:45pm and the door was locked with no visible staff there. Someone let me in so I looked around, called and texted this person I had been in contact with and they ignored me - it has been 4 days since and they still have not opened my text or tried to call me. I usually don’t leave grumpy reviews but this is disgraceful service, I think this person should be held accountable and you have lost a customer.

Negative experience: I tried to do a trial here, was in contact with someone and arranged to meet them during staff hours on Thursday 14th November evening. I turned up at 5:45pm and the door was locked with no visible staff there. Someone let me in so I looked around, called and texted this person I had been in contact with and they ignored me - it has been 4 days since and they still have not opened my text or tried to call me. I usually don’t leave grumpy reviews but this is disgraceful service, I think this person should be held accountable and you have lost a customer.

Positive experience: It is a really great gym but i would like to let you guys know that some equipments needs to be fixed.. and yeah the leg extension is kind of uncomfortable too as it moves too much. Thank youu ☺️

Fantastic experience: Honestly, It was my greatest experience I often go overseas but when I come back I must join Jetts St Lukes..... One-thing to consider this time, put a clear note that Jetts car-park at the back and if you parked facing the Jetts entrance your car will be towed and you may pay $400+ to get it back

Positive experience: Good gym and equipment. Toilets need more regular attention. Atleast 2 of the hand drivers are broke. Sometimes there's no soap too.

Fantastic experience: Great gym, it's home for me and live not far from this gym. I've been a member since it opened and had so many fond memories over the years. The gym has changed a lot too in terms of equipment and setting. Had so many staff come and go over time. I enjoyed the experience and met friends and new members along the way. I managed to keep my weight under control, and although my weight is not ideal I want to still focus on losing it all. Yeah, I can still see the gym is trying to keep up with the latest technology and keep maintaining them as well as they can.

Negative experience: Changing to the phone app was the worst decision ever. The app is bugged and freezes. If you try to reset you're password, it takes you to email there support team. Which is a long process as they are in Australia not NZ. Whilst you're waiting for a response, you cannot get into the gym. This innovation was a terrible idea as the key tag was efficient and if you do not have you're phone on you, you cannot get into the gym. I would advise looking at going to another gym for convenience. Jetts is over complicating their service when it was simple, swipe key tag, go workout, go home. Trying to get user interaction with the gym app was a missed call because the main core reason people use jetts is for convenience. Jetts is good at using key tags and the ease of access. Don't change things that are good for worse. Don't make the users life more inconvenient. If you want us to download the app, market it better. I am looking at leaving Jetts and going to city fitness (A gym that I seriously do not like but because of convenience I will consider) - General user of St Lukes Jetts

Fantastic experience: Has been my home gym since 2015 and by far the best one of all the Jetts I have been to (including some AU Jetts) The staff always keep the place super clean.

Fantastic experience: Was a good experience

Positive experience: Excellent club and joyful and I was happy and enjoyed Thank you for your approach

Fantastic experience: Nice and clean , awesome people,

Fantastic experience: Manager is welcoming and encouraging to all who visit, much appreciated

Fantastic experience: Always feel comfortable and safe at Jetts. Friendly helpful easygoing staff.

Fantastic experience: Clean, spacious gym.

Positive experience: Good crowd in the morning

Fantastic experience: Very good gym

Fantastic experience: Good Gym, friendly staff.

Positive experience: Nice space, needs a few more machines though

Positive experience: Good gym nice equipment and cheep membership is u go for 18 months and all sights

Fantastic experience: Large facility, good usual equipment as you would expect with jetts. Has a glut drive and inner thigh machine (unsure of the name) but those machines are not at every jetts so happy about that.

Fantastic experience: Great gym, very spacious and clean. It's definitely the biggest jetts I've been to. Love the atmosphere, especially treadmills you can play solitaire on, 5 stars for jetts st Luke's. Bravo

Fantastic experience: A wonderful place to shed some serious dude sweat. Always clean, friendly and well lit. Jetta St Lukes is a great gym. Highly recommend it as a place to punch out some bicep curls.

Fantastic experience: Been at this gym for a while now. Equipment is good and the atmosphere is good people are friendly. I highly recommend this gym if you are motivated in keeping fit.

Positive experience: The equipment is good, but the toilets, showers are always dirty. If the staff doesn't have time to clean them, they should put in a dedicated cleaner.

Positive experience: Good range of equipment

Fantastic experience: Best gym out i go there every night from onehunga as its never too full

Negative experience: We have visited 5 times, no staff We emailed no response We called no response We left message on voice mail no response It looks like you don't need new members Amazing service for new customers. Well done!

Fantastic experience: Great atmosphere and not too crowded!

Fantastic experience: Friendly atmosphere with a lot of good people , awesome equipment and probably one of , if not the biggest Jetts in NZ. Been an avid member of Jetts for more than 8 years on and off ( rejoinee woop woop) and I do my best to make an appearance at st Lukes Jetts when I’m able to. Jetts . Come down and train like a beast . Cheerz

Fantastic experience: Nice

Fantastic experience: Good gym, friendly staff, cleanliness and hygiene is nice. Would recommend this gym if you are fitness minded. Thanks

Fantastic experience: I feel super comfortable at this gym, staff are friendly and it's never too busy when I go.

Fantastic experience: Wanna join?

Fantastic experience: Biggest jetts I have seen so far

Positive experience: Not a bad gym

Positive experience: Excellent gym and variety of equipment

Positive experience: Great club, awesome prices, friendly management - very busy in peak hours on week days.

Fantastic experience: Gym is way better than YMCA and Cheap and Gym Manger is very friendly. Place is clean, new equipments. I do recommend. I wish I have started 2 years ago instead of going to other places

Positive experience: Used to come to this branch. Loved it but ever since a faulty equipment incident and no followed up when I was told there will be, I skipped over to Albany. Came back to St Lukes recently and it is a tad grotty on the carpet and rusting on the equipment. Not very pleasant. Members are still very nice though.

Negative experience: Very bad head office customer service and customer account management. They paused my account during Covid and later charged me extra without my knowledge. When I wanted to cancel my membership since I moved, they said I have to send a cancellation request exactly two weeks prior to the 26 minimum fortnight payment end date. And I asked for a date and they won’t tell me an exact date and would only tell me “it’s set up for 26 fortnights” If things change and you have to cancel, you just can’t let them know that you wish to cancel anytime and they won’t do anything about it. You have to make sure that you send a cancellation request exactly two weeks prior to your end of contract but they will not send you a reminder or whatsoever. They will automatically renew your membership.

Positive experience: As a current member of the gym - To be honest, very basic and average gym, alot of machines are missing specially hips abductor, laying hamstring curl etc. Maybe not enough space is the reason And also doesn't provide resistance bands for members to use unlike other popular gyms provide. there is almost always one machine which says "I will be back in action shortly" and get fixed days later, but that's why it's not crowded I guess, but staff and personal trainers are friendly and helpful as much they can.

Fantastic experience: Spacious gym. More space than the average jetts.

Fantastic experience: Gym is way better than YMCA and Cheap and Gym Manger is very friendly. Place is clean, new equipments. I do recommend. I wish I have started 2 years ago instead of going to other places

Fantastic experience: Awesome staff! Ray is always keen to help.

Fantastic experience: Nice gym, friendly manager, good facilities. Small-ish, but quiet in off peak hours, good equipment.

Fantastic experience: Well equipped gym with friendly trainers and specially club manager of the gym is very helpful

Fantastic experience: Great gym. Clean, newly refurbished. Best time is probably mid day as afternoons and mornings are always a lot more busy.

Fantastic experience: Parking is at the back... Gym is small

Fantastic experience: Where do I get my access card from? Went there during staff hours and no one could help me?

Fantastic experience: Very good

Fantastic experience: Awesome staff! Ray is always keen to help. ????????

Fantastic experience: Was great got to know lots of members. The members really like me there especially when I was cleaning.

Positive experience: Local gym for people living in sandringham.

Positive experience: Not bad. Less instruments. Air conditioning is good.

Positive experience: Probably one of the cleaner Jetts gym I go to. But could do alot better

Negative experience: It was so hot inside that I had to leave the gym. The gym is unattended by any staff members and the air conditioning is not running.

Negative experience: Bad customer service. They left the a/c off and it was so hot. No staff to fix the issue for the entire weekend.

Positive experience: Great gym and has most of the equipment that I need. Although my only gripe with this branch is that the shower stalls smell like sewage pipes. Their drainage system needs work.

Negative experience: Ridiculous experience at Jetts St Lukes. My stuff was stolen from inside the gym, and the manager there Ray told me that head office team will directly contact police and keep me posted. 3 months and no updates till now. When I followed up thrice with head office, I got told that I need to report it to the police. Not a single solution or compensation provided till now. All I was expecting was some update to recover my stuff. Such a bad experience

Positive experience: Took a week to get used to the reno. Brighter n beta flooring... getting bit cramp with m/c though. Ray, the manager, was awesome! He always has a smile, friendly, helpful n always readily for a quick chat yet professional with his customer dealings.

Fantastic experience: Nice gym

Fantastic experience: J'ai fait plus d'une douzaine de Jetts dans le pays et c'est l'un de mes favoris

Fantastic experience: Great gym and really good prices. The staff there are lovely and helpful too.

Fantastic experience: Not that crowded even if I visit during peak hours. Great variety of equipment too.

Fantastic experience: Helpful and friendly coaches, huge range of fitness equipments

Fantastic experience: Good place to workout

Fantastic experience: My local gym. Great staff too

Fantastic experience: Good jetts gym with a lot of equipment, they also have occasional classes too

Positive experience: Friendly staff

Positive experience: Too much rush at midnight also

Positive experience: Great gym

Negative experience: This gym is not clean and tidy

Positive experience: Not enough parking, if you park in front of the gym you will get fined.

Positive experience: Decent gym with right ventilation inplace. Other Jetts are not so good at Ventilation. City one have a hotel kitchen next to it, just imagine you doing cardio and someone is cooking bacon next door and u can smell it hahaa

Positive experience: It's just very good place for work out.friendly staff,a lot of exercise equipment,24/7 work hours!!!Jetts gyms are open in all areas of Auckland!!

Positive experience: Its overall a good gym but toilets and showers could definitely be cleaner... it would be great if people wiped off the machines after using it too !

Negative experience: Beware！！！Terrible experience！！The payment side of things for this gym is a total scam,the staff force me to sign 1 year contact. Luckily, i quit in time. High recommendations for all people be careful their contact and there are too much error guiding inside.

Positive experience: Busy gym, great to see it's busy because it's positively motivating to be surrounded by other proactive members. Yes, there's the matter of having to share machines/equipment during peak hours, no issue if you know how to share and reconfigure you're routine. I usually go late in the evenings so my interaction with staff is limited.There are boxing bags for boxing enthusiasts. It's not set up for power lifting BUT has everything else you need for cardio or bodybuilding, free weights, dumbells, barbells, machines etc. There's a vending machine for H2O, or a protein snack etc. Most IMPORTANTLY It's 24/7 and you have access to any of the branches at a time that's more convenient to you. GET THEM GAINS!

Fantastic experience: Plenty of parking. Lots of space and equipment inside. Hard to find a fitness Centre with a combination of the above. Top it up with 24/365 availability to do it on your terms.

Fantastic experience: 24 hours access and always maintained well and all tge equipments are highly organised and very clean and excellent customer service.

Fantastic experience: Brill layout of equipment, nice and clean - good folk

Fantastic experience: Great gym

Fantastic experience: Always clean, friendly staff.

Fantastic experience: Good gym and typical Jetts standard. Still feel the one at CBD is the best.

Fantastic experience: Awesome for fitness freaks in cheap cost.better deals and nice and tidy environment. All staff members are friendly. And helping.

Fantastic experience: My second home

Fantastic experience: Great place with parking out front

Positive experience: Nic gym...

Positive experience: Great staff and very supportive of my needs

Positive experience: Clean gym and all the stuff you require for a full workout but better later as it gets busy just after work hours

Positive experience: Good people running the st Luke's gym. Lack of big three squats, bench and Deadlift is limiting.