Next Gen Auckland Domain

Positive experience: Exercise facility is great, reception is nice, but one female kitchen reception is very rude, especially the lady with golden hair, talk very loud and gossip other people, everyone is reading and enjoy their food, but that lady is very noisy.

Negative experience: My experience here has been nothing short of exhausting. I’ve had to deal with many back-and-forth emails just to get a simple issue addressed, and the customer service has been dismissive, unhelpful, and slow throughout the entire process. Megan, in particular, has been incredibly difficult to deal with — completely unwilling to show any flexibility or basic understanding. It honestly feels like they care more about policies and payments than actual people. The facilities might look good, but the way this gym treats its members behind the scenes is shocking. Think twice before signing up — there are plenty of other gyms that value their members and treat them with basic respect.

Fantastic experience: Service is always good, food is fresh. Live the new app order at table

Fantastic experience: Mean as brother

Fantastic experience: Awesome gym & facility - I just wish the "cool plunge" pool could be turned into a proper cold plunge/ice bath style pool as it is hardly cold - it would be great to be able to do contrast therapy between the spa/sauna/steam room and the cold plunge pool! I'm confident many members would love this addition. Cheers

Fantastic experience: i was in search of a premium gym and next gen ticks all the boxes for me!

Negative experience: My first and last experience was awful the staff were rude and the spas were broken out and didnt mention before payment and when i asked for refund they didnt give back my money also the dry souna stinks like nevers been cleaning so wont be back there

Negative experience: Highly recommend working with the tennis instructor Marco and Corinne, however my first experience here was undermined by the lack of help and outright rude behaviour of the receptionist. Very unwelcoming and cold.

Negative experience: Today, my partner and I decided to try out the Sunday tennis class, and unfortunately, it was a disappointing experience—not because of the class itself, but due to the incredibly unhelpful and rude receptionist. When we arrived, we asked the black-haired receptionist lady where the class was held. She casually said, "Oh, in front of the indoor court," without offering any further directions or assistance. Confused, we wandered around the facility trying to find the indoor court ourselves but had no luck. We went back to her and asked the same question again, hoping for clearer guidance. Her response? The exact same phrase: "In front of the indoor court." No pointing, no effort to explain, just a blank stare as if we were supposed to magically know where it was. When we explicitly told her we had no idea where the indoor court was, she just stood there, staring at us, making no attempt to help. Thankfully, a kind member noticed our struggle and took the time to walk us to the court. Meanwhile, the receptionist just stood there, doing nothing. Her lack of basic customer service skills and arrogant attitude completely ruined our first impression of the place. We were initially planning to sign up to the gym, but after dealing with her, we’ve decided not to. It’s a shame because the tennis coach, Maco, was lovely and very helpful. However, one great coach can’t make up for such poor customer service at the front desk. If you’re considering this place, be prepared to deal with unhelpful staff—unless you’re lucky enough to avoid the receptionist altogether.

Fantastic experience: It’s always nice to eat here, the food and service is excellent!

Negative experience: Extremely Disappointing Experience – Avoid NextGen Auckland at All Costs! My experience with NextGen Auckland has been nothing short of a nightmare. This has been the worst gym experience and purchase I have ever made. From the start, the onboarding process was a complete disaster. It took an exhausting 1 hour (for a GYM!?), during which the staff, despite me clearly stating upfront that I would only be staying for two months, failed to mention critical contract terms that would lock me in for longer. To make matters worse, the person onboarding me was on their first day, clearly untrained, and rushed through the contract without properly explaining the terms. They then had the audacity to ask me to sign a document we hadn’t even reviewed properly. This level of unprofessionalism is completely unacceptable. When I discovered the issue, I reached out multiple times, only to be met with denial and refusal to take accountability for their mistake. Despite my countless attempts to resolve this, they continued billing me weekly, refusing to cancel my membership and forcing me to pay for a service I did not want. The facilities? Subpar at best. The entire experience feels like a scam designed to lock you into expensive long membership, while gym facilities don't give you the bang for your buck. Save yourself the headache—go to Les Mills instead. They know how to treat their members right, unlike NextGen Auckland, which has proven to be a terrible investment and a complete waste of money. DO NOT JOIN THIS GYM.

Negative experience: Finding a place to park has been really tricky lately. By the time I find one, my personal training session is almost over. And some of the staff don’t seem very friendly.

Negative experience: If your child is active, loves to run and jump, and tends to be noisy, do not come to this place. Their staff have the “right” to yell at your child because of their behaviour—though I have no idea where that right comes from. The fun part now is the general manager Carlos King keeps asking us to delete the review because it’s incorrect and inappropriate, and even blamed me for not addressing it privately but posting it on Google Reviews instead. I just want to clarify one thing here for you Carlos King, your staff yelled at my kid, which is a fact. Just because you don’t admit it doesn’t mean it didn’t happen. From now on, I won’t accept your apology. Of course, I know you won’t apologize. Not only will you not apologize, but you’ll also keep insulting us. Phoebe Wu

Negative experience: We have been members here for two to three years, and this has always been a place my children and I love to visit. Every Friday, my kids come here to swim and have dinner. However, today was the worst experience we have ever had here. When they announced over the speakers that they were closing, I told my kids it was time to go home. The children walked ahead while my friends and I followed behind. As we passed by the café counter, an older white woman with glasses, who was a staff member, suddenly shouted very loudly at the children, telling them not to run. Her yelling startled everyone on the spot. We were all frozen in shock, staring at her, and other guests also turned to look. My younger son was so frightened that he froze in place and then started crying. This staff member had been unfriendly the entire evening. Our drinks took a long time to arrive, and she never smiled, giving us the impression that she was displeased with us for some reason. I initially thought she might just be exhausted after a long day of work, but yelling at children is something I cannot accept. I'm worried that my children will be too scared to come back here. This place used to be very welcoming to kids, with special activities for them on Fridays. I don’t know what has changed or why such staff members are working here now. I am truly concerned that my child might have nightmares tonight.

Fantastic experience: My family and I have been going to next gen for 10yrs now. Everyone has always been so helpful, so kind never had a problem. Thank you all for continuous love and support over the years.

Negative experience: Very expensive and truly not worth it. Will try to get as much money out of you even when membership is ‘paused’.

Positive experience: Facilities and classes are great. Plunge pool needs to be colder and only 3 hours of free parking with premium membership is frustrating. By the time you've done a class/gym/swim/spa it can be tight to fit it in 3 hours.

Fantastic experience: Best gym I ever tried. Good facility. Friendly staff and helpful PT programme every 6 weekly.

Fantastic experience: Great place.

Fantastic experience: Great gym. Super helpful and friendly staff. Great facilities too.

Fantastic experience: NextGen is a great community and facility. I’ve been a member for close to 10 years and continue to love it! I’ve met heaps of great people over the years and it’s a very friendly place. The staff have always been great and the instructors for the group classes are amazing! Jess has so much energy (in both Spin and Power) and somehow makes you keep pushing even if you don’t think you have it in you!). There is a genuine sense of camaraderie and care. Great for both the physical and mental side of life, everyday. Thanks heaps NextGen.

Fantastic experience: Awesome spin classes. Jess’s coffee fuelled enthusiasm is a great motivator!

Fantastic experience: Amazing club, great facilities, awesome staff been a member since it opened wouldn’t go anywhere else.

Positive experience: Clean friendly lovely pools great machines

Fantastic experience: Next Gen is a really nice gym, with everything needed for a great work out ! Everything is made In a way that you want to spend hours there , with a great gym floor, pool , sauna and well equipped changing room ! Everything is great , plus an awesome community ! I highly recommend !

Fantastic experience: Love the vibe here at NextGen! The gym has really good equipment and is never too busy - have always managed to use the equipment I need. The instructors are all really friendly and helpful, love the constant energy, chats and smiles! Bathroom and toilets are always clean and tidy too which is a bliss. Also love the variety and healthy options the cafe offers :)

Fantastic experience: Great gym and highly experienced personal trainers too

Negative experience: It has been almost 6 months to join Next Gen. it is a fantastic gym no doubt but my only concern is the customer service. I am totally agree with it the person who is at reception duty have the full right to ask about the member card. It’s very disappointing and almost insulting someone by the way the one of your staff on duty ask about member card. We joined here as a couple so usually we carry only one card and yeah you have right to ask however ‘Hey, where is your card? Are you member with us’ in a rude way is not appropriate at all. No one likes to hear such words in harsh tone early morning. We felt insulted.

Fantastic experience: The personal trainer helped me achieve my goals and now I am mentally motivated

Fantastic experience: Gym is amazing! plenty of choice with equipment and a variety of workout options!.

Fantastic experience: A facility that has it all. Tennis, pools, gym, cafe, parking and exercise classes. Just wish there was more spin classes. They need to clone Jess…

Fantastic experience: This place is awesome and I like the sauna!

Fantastic experience: Great gym. Great staff

Fantastic experience: Love the tennis courts and gym. Have fabulous personal trainers. Everything you need and more.

Fantastic experience: Really enjoyed training at this gym, super clean and tidy. The staff are all very friendly and helpful as well!

Fantastic experience: I absolutely love training at Next Gen. The group fitness classes have helped me achieve my goals and always leave me feeling confident and wanting more. The staff are welcoming and have created such a lovely community. Would highly recommend this gym.

Fantastic experience: Such an amazing gym! Great staff aswell

Fantastic experience: I got to know about Next Gen through a friend of mine. The facilities seem very neat and well taken care of, equipped with incredible staff. The PTs at Next Gen are the most approachable and helpful people. Would definitely be recommending this place to my friends.

Fantastic experience: I love this gym

Fantastic experience: Love playing tennis here. The staff are so friendly.

Fantastic experience: Loving Jess’s Tue and Fri lunch time spin classes especially when she’s had 7 coffees

Fantastic experience: Great gym with great staff and facilities

Fantastic experience: the gym is great! the staff are super friendly and welcoming!

Fantastic experience: The facilities are amazing, there is so much on offer and totally worth the experience!

Fantastic experience: Indoor pool facilities were great with nice spacious changing rooms

Fantastic experience: Love next Gen, staff are amazing. Great gym, pool and sauna also cafe food very delicious

Fantastic experience: Amazing place

Fantastic experience: Fabulous experience so far! Great team of staff, and excellent vibes and energy from trainers and other clientele alike. Awesome equipment and never have to wait too long for machines. Great selection of classes to choose from and the facilities throughout are top notch. I really enjoy being there and can't wait to get back everytime I leave. After 15 years off exercise and carrying alot of weight, I don't feel judged or embarrassed to be there, infact I feel encouraged and excited thanks to the positivity and warmth from staff and other clients. Everywhere you go in the building, you are greeted with happy smiles and a relaxed atmosphere. Love it!!

Negative experience: Next Generation EV chargers: Broken promises Next Generation's Tesla chargers were a major selling point when I joined. Being able to charge while working out or enjoying a coffee was fantastic. Now, it's a different story. Most chargers are gone, with no explanation. Only one remains, and another is out of order, displaying a sad "Out of Order" sign. There's been zero communication from Next Generation about this. No updates on repairs, no timeline, nothing. It's like they've vanished into thin air. I've tried reaching out through their website contact form and even spoke to the reception staff, but I've been met with silence. It's like talking to a brick wall. I'm disappointed. This gym isn't cheap, yet they're cutting back on amenities without a word. We're still on restricted Covid hours, and now the EV chargers are disappearing. It feels like a bait-and-switch. Ignoring member inquiries is unacceptable. It shows a lack of respect and transparency. Next Generation needs to step up and communicate with its members.

Fantastic experience: I’m so glad I decided to join next Gen! There is no better place to unwind after a long day at work. Yesterday I went to the rooftop pool at 5pm, which would be considered peak times at other gyms. I had the pool to myself and got to watch the sun set! I’m really excited to try out the classes and the cafe. You get what you pay for and I second the recent reviews: highly recommend

Fantastic experience: I am impressed by facilities. Found the staff to be very informed and friendly. The Spinning and Power classes are amazing with brilliant instructors. Even the kids club and swimming lessons are impressive and well run by the team. The only thing I'd say is that the men's showers are starting to show their age, however they do regularly maintain them. I fully recommend this gym

Fantastic experience: Great friendly service. Clean facilities Helpful staff Danny is fantastic with getting us set up Enjoying working out

Positive experience: Wonderful facility, with friendly staff. Mate is an absolutely wonderful PT. He is attentive, knowledgeable and very friendly. He not only helps me work toward achieving my personal goals, but also assists in rehabilitating old injuries through form correction and proper strengthening without exertion. Would highly recommend training with him!

Fantastic experience: I love the staff!

Fantastic experience: One stop Gym perfect

Positive experience: Great facilities and friendly staff.

Fantastic experience: Lovely place. The staff are very professional.

Positive experience: Great facilities, great courts and great atmosphere.

Fantastic experience: Good facility - all in 1. Work, class and back to work.

Fantastic experience: a great community feel. Amazing vibes and awesome staff

Fantastic experience: All the staff at the gym and at the bar and everywhere are amazing

Fantastic experience: My son Austin loves the crèche so much! Mate is cool too

Fantastic experience: Great facilities and atmosphere. Great locker upgrade and vibrant tennis community.

Fantastic experience: Amazing caffe area easy people to deal with. Great facilities!! Great staff

Fantastic experience: I focus on the studio classes. Great variety and would love to see additional dance based classes.

Fantastic experience: Hard to beat running on the treadmill staring straight into the beautiful botanical gardens while people below play Tennis.

Fantastic experience: Love Next Gen and the tennis community there. Best tennis club in Auckland

Fantastic experience: Fantastic second home for the family and I. The Creche rocks and the team are super friendly.

Fantastic experience: great environment and best gym with best facilities/equipment.

Negative experience: They should teach the staff how to deal with people.Most of the staff are so cocky.Almost like they are doing the people who gym there a favor. Especially the guy that I found a couple of times at the front counter.

Fantastic experience: I can't think of a better gym in Auckland. From the equipment to the staff everything deserves 5 stars.

Fantastic experience: Great facilities and very friendly staff. Really enjoy my workout here.

Fantastic experience: I enjoy dancing with Gabi, hope can put more classes for her, she is amazing!

Fantastic experience: The trainers are great at what they do, they gave me a great start of my fitness journey. A great place to visit when in Auckland, love the culture

Fantastic experience: Have had lots of fun in Zumba classes! Best Zumba instructors: Gabi, David….. Love you guys!

Fantastic experience: Love the facilities and fits my goals and lifestyle perfectly. Love the rehab area for sauna and plunge pools.v

Fantastic experience: Perfect club for people who are looking for a complete package. There is so much happening around in the club, I always leave energised and refreshed both physically and mentally from here

Fantastic experience: Next Gen is more that a great Health and Lifestyle club; its a community, a place for families, and a retreat.

Fantastic experience: Love this Club. Elaine who takes the Pilates & Yoga classes is awesome. Gabi makes the Friday night ZUMBA class soooooo fun, best start to the weekend. These ladies make exercising so rewarding! The pool is fantastic in summer!

Fantastic experience: I like the room for classes, it has good space for all children classes. Besides, the equipments for work out are very updated with the requirements for a good training.

Fantastic experience: Lovely staff who are always incredibly willing to help out! Clean facility and lovely gym environment, I couldn’t recommend it more!

Fantastic experience: This gym is awesome. I love the Zumba and Pilates classes. Yet to try other classes. The pool and spa are great too.

Fantastic experience: Fantastic place for fitness and relaxation. It has a modern gym, a big swimming pool, and lots of different exercise classes. It’s a great spot to stay healthy and enjoy some downtime

Fantastic experience: I’ve been to many gyms in my life but NextGen is simply the best! I love everything about this gym, especially the classes. Great work team!

Fantastic experience: This is the perfect gym for me. The friendly staff and clean environment create a pleasant atmosphere. There are various classes offered, such as Pilates, yoga, Zumba, power HIIT, swimming, tennis, and more. The classes, led by top instructors, help me achieve my goals. After exercising, I often visit the café, where I can enjoy a variety of food options. The convenient parking facilities are also a big plus. I will definitely continue to use this place.

Fantastic experience: I have been a member for 6 years. I joined the Next Gen because it was the only club in Auckland with a kids club. Since then I have had the most enjoyable time not just because there is a place for my child to be while I do my work out, but also because there is so many things and activities to do here from weights, yoga, Pilates, Zumba, tennis and the pool over the summer. There is also a great vibe and since Gaby took over as the role as Kids Club coordinator things just got better because she is focusing on activities for kids all ages and including a fantastic fun school holiday programme, which my daughter absolutely enjoys attending it. Thank you Next Gen team. Thanks Gabby you are a star. Keep creating good times for the little ones.

Fantastic experience: NextGen has state-of-the-art equipment, amazing trainers, and a supportive atmosphere that motivates me to reach my fitness goals. Clean and spacious facility, friendly staff, and a wide range of different activities to support your wellbeing! Tennis, yoga, Zumba classes make this gym my go-to for a great workout experience. Been member for nearly a decade, and will be there for many more years! NextGen is my happy place

Fantastic experience: I love next gen!, l Love the gym recruitment and the people!! Awesome family environment, I bring my daughter to the swimming pool followed by a yummy food from the cafe, perfect day!

Fantastic experience: Next Gen was recommended to me by a friend who is an existing premium member. That's because the gym I was with in Parnell were relocating end of 2023. Part of the long-term plan is to train in a local gym in Parnell so I can walk to the gym and walk home after the workout. So I joined my friend on Saturday morning Aqua Zumba, spa, sauna. I joined her again for yoga session and coffee with other ladies at Next Gen Lounge/cafe'. The next day I joined Next Gen in January 2024. It is a one stop shop and I could spend the whole day in pampering myself without stress. Moving forward I have registered for Aqua Zumba Instructor B1 course coming up in September 25th and am also in the process of completing the Aqua Fitness training course. This is how far I've come since joining Next Gen. A life changing experience and I owe it all to inspiring Instructors, supportive Next Gen management, staff and dedicated enthusiastic gym members. Thank you for the opportunity. Kind regards Dee Scanlan

Fantastic experience: Great, spacious facilities. All you can want in a gym/health club. I love the classes, especially Zumba and HIT Pilates. And the cafe is an added bonus.

Fantastic experience: Cannot fault this gym. Aside from the fact that it’s one of the nicest gyms I’ve ever been a member of, it’s also the staff that make this gym so good. I always feel comfortable, supported and respected and the willingness of the staff and trainers to help makes working out a much better experience for me. Add in the sauna and I’m one happy customer. 5 Stars Team!

Fantastic experience: Next Generation Health & Lifestyle Club is an exceptional facility that offers a premium fitness experience in Auckland. The state-of-the-art equipment, pristine pool area, and diverse range of group classes cater to all fitness levels, ensuring every visit is both productive and enjoyable. The staff are professional, friendly, and always ready to assist, creating a welcoming atmosphere that makes members feel like part of a community. Whether you’re working out, swimming, or relaxing in the spa, the club consistently delivers a top-notch experience. Highly recommended for anyone seeking a comprehensive health and lifestyle solution.

Fantastic experience: Next Generation is an excellent facility for individuals seeking a comprehensive workout experience. It offers a wide range of activities and amenities, including a state-of-the-art gym, sauna, and pool. The location is also highly convenient, making it an ideal choice for those seeking a convenient and effective workout routine. I highly recommend Next Generation to anyone seeking a top-notch fitness facility.

Fantastic experience: Next Gen is hands down the best gym club you could possibly join! From the moment you walk in, you’re greeted by an amazing staff that truly cares about you. The facilities are top-notch, with everything you need. Plus, the members are incredibly friendly, creating a welcoming and supportive community.

Fantastic experience: Friendly staff, great facilities. Instructors, Gabi and Tonya, with personalities, made magics with their classes.Tennis: David runs a fantastic club, as he goes beyond to the place special.. Cafe, with great friendly staffs.. Over 10 yrs in NG, Haven't look back.

Fantastic experience: Not a perfect gym but one of the best gyms ever. 2 pools, one rooftop. Towels, parking and spa/sauna are the game changers. Cafe is good too. Gym is spacious and no queueing when Im there. Have made good friends there. Swim squad with Carl is topnotch.

Fantastic experience: Nice space. However the gym is always busy. If you have kids for sure offer it as it has a lot space for kids and kids activities. Friendly staff and the gym is always clean. Not good open and close hours special on weekends and public holidays.

Fantastic experience: NextGen is way more than a gym. In here, I am able to not only have access to state of the art equipment, but the most amazing instructors and classes in several days of the week. I also love the steam room/sauna.

Fantastic experience: The kids really happy with Next Gen crèche. I would love to recommend you if you want to have me time at club you can trust to put the kids there with safety. The lady there Angie will look after them so well.

Fantastic experience: The gym is amazing. Love the 2 pools and the classes especially Zumba with Gabi and barre classes. Great place to also place tennis. There is everything you need for workouts and to relax at the cafe.